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Product Q&A

Product Q&A
No. Topic Q&A User/Date
1796 Product
[59104852] LAY'S Sour Cream Onion 184g x2 packs (Get 1 Set Angpow) Lock
lisa********************
17/Feb/2019
1795 Product
[37382092] [1+1] Nivea Body Skin Delight Relaxing Lavender 250ml Lock
Oliv*****************
16/Feb/2019
1794 Shipping
Question
[28477690] WHISKAS Pouch Fresh Fish Tuna & White Fish 85gm x 24 pack hai..can u check my tracking number NVMY11SDK000936WHA..i still don’t receive the product..this is my order number 201901233650936..i already wait to long for this..
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Answer
Dear customer,

Sorry for the inconvenience caused. Please email to below address your enquiry, order number and contact details for further assistance .

elizabeth.liong@dksh.com
siew.li.yoong@dksh.com
nor.hidayawati@dksh.com
yan.hooi.low@dksh.com
ecommsupport.my@dksh.com

Thank you.
Answered Reportgo
sand******************
08/Feb/2019
1793 Shipping
[59106863] RUFFLES Sour Cream Onion 184g x 2 Packs (Get 1 Set Angpow) Lock
stev*******************
29/Jan/2019
1792 Product
Question
[59104942] RUFFLES Cheddar & Sour Cream 184g x 2 Packs (Get 1 Set Angpow) Hi..i bought 4 packs of sour cream and cream onion but onli received 2 packs..and there is no feedback when i aldy let customer service noe abt it.
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Answer
Dear customer,

Truly sorry about that. Kindly drop us an email with pictures of your delivered parcel and also your order number at elizabeth.liong@dksh.com, nor.hidayawati@dksh.com, ecommsupport.my@dksh.com, yan.hooi.low@dksh.com, siew.li.yoong@dksh.com

Thank you and have a nice day.
Answered Reportgo
stev*******************
29/Jan/2019
1791 Product
Question
[28477690] WHISKAS Pouch Fresh Fish Tuna & White Fish 85gm x 24 pack hye..i already receive the cat food..but i only get 2 pack..i order 2 ctn which means 48 pcs of fresh tuna.. 201901233650936 this is my order number..
Reportgo
Answer
Dear customer,

Truly sorry about that. Kindly drop us an email along with pictures of your delivered parcel for further checking at elizabeth.liong@dksh.com, nor.hidayawati@dksh.com, ecommsupport.my@dksh.com, yan.hooi.low@dksh.com, siew.li.yoong@dksh.com


Thank you and have a nice day.
Answered Reportgo
sand******************
26/Jan/2019
1790 Product
Question
[67415343] RIBENA Cheerpack Glucose 330ml x 6 Packs Please take immediate action for the shortage of 54 packs to me. I feel like cheated
Reportgo
Answer
Dear customer,

Please provide us a picture of your delivered items and kindly drop us an email at ecommsupport.my@dksh.com, nor.hidayawati@dksh.com, yan.hooi.low@dksh.com, elizabeth.liong@dksh.com, siew.li.yoong@dksh.com.

Thank you and have a nice day.
Answered Reportgo
chli**************
18/Jan/2019
1789 Product
Question
[67415343] RIBENA Cheerpack Glucose 330ml x 6 Packs Why I received 3 x 6 packs of this drinks? I should receive 3 x 24 packs. You stated 1 set x 24 packs. I feel like cheated. Short delivered 56packs to me. Please take immediate action
Reportgo
Answer
Dear customer,

Please provide us a picture of your delivered items for further checking and kindly drop us an email at ecommsupport.my@dksh.com, nor.hidayawati@dksh.com, yan.hooi.low@dksh.com, elizabeth.liong@dksh.com, siew.li.yoong@dksh.com.

Thank you and have a nice day.
Answered Reportgo
chli**************
18/Jan/2019
1788 Product
Question
[67415343] RIBENA Cheerpack Glucose 330ml x 6 Packs Similar taste and similar colour to the original blackcurrant flavour?
Reportgo
Answer
Dear customer,

Both Original and Glucose variant have the same taste and colour. The only difference is Blackcurrant with Glucose is slightly sweeter versus the Blackcurrant variant (Original).

Thank you and have a nice day.
Answered Reportgo
LIEW********************
16/Jan/2019
1787 Product
[59106597] RUFFLES Regular 184g x 2 Packs (Get 1 Set Angpow) Lock
grac****************
14/Jan/2019
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