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Vivo V5s [4GB RAM + 64GB ROM]

1 Year Vivo Malaysia Warranty

Selling Price
RM 749.00
Original Price
RM 1,399.00
Discount Rate
46% OFF
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This promotion is applicable on every single purchase of Vivo Smartphones in Vivo Official Store.

Redemption only applies to Digi RM80 & above postpaid user. For non-digi user, you may need to switch operator service to Digi for this redemption.  For existing user, you need to click change plan (eventhough you are Digi postpaid user who is using RM 80 package & above to redeem your data) . For Digi Prepaid user, you may need to switch your existing plan to RM80 postpaid or above. Please visit http://digi.my/vivo for redemption. Redemption from 29/6/2018-31/8/2018.  Terms & Conditions applied. 

 

 

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Basic Information

Basic Information of Product
Product Status/Sales Type New Product No. 46553960
Weight (KG) 0.1 kg Country of Origin N/A
Shipping Method Courier Service
GST Applicable SR 0%
After Sale Service Thank you for choosing VIVO.
To customers, VIVO promise to provide quality products and superior services.

Warranty:
1. 1 Year Local Manufacturer Warranty for phone.
2. 6 Months Local Manufacturer Warranty for battery.
3. 3 Months Local Manufacturer Warranty for earphone, charger and USB cable.

*Above warranty valid only for normal use, man-made damage would not take into account.
*Please keep your warranty card and invoice properly, as these are the documents for protecting your warranty rights.
*For more detailed information please refer to your warranty card and user manual.

Below are the contact informations for VIVO Service Center:
Kuala Lumpur
Lot 3.24, 3rd Floor, Podium Block Plaza Berjaya 12, Jalam Imbi 55100 Kuala Lumpur.
03-28569530/ 011-12292009
Penang
58, 1st Floor & 2nd Floor, Jalan Perai Jaya 2, Bandar Perai Jaya 13600 Perai, Pulau Pinang.
04-3841118
Melaka
No 6-1, Jalan KSB 12, Taman Kota Syahbandar, 75200 Melaka.
06-2880908/ 011-23106961
Kelantan
Ground Flood PT226, Jalan Kebun Sultan, 15350 Kota Bharu, Kelantan.
011-2310 6958
Johor
G21, Block B, Permas Mall, Jalan Permas Utara, Bandar Baru Permas Jaya, Masai, Johor Bahru 81750 Johor.
011-10817987
Sabah
Lot 8, 2nd Floor, Damai Plaza PH.3, Luyang , 88300 Kota Kinabalu, Sabah. Kota Kinablu, Sabah.
088-251 261
Kedah
1012, Kompleks Perniagaan Gangsa Fasa 2, Jalan Gnagsa, 05150 Alor Setar, Kedah.
Negeri Sembilan
63, Ground Floor , Jalan Era Square 4, Era Square , Seremban, Negeri Sembilan.
03-28569530/ 011-12292009
Perak
No 329, Jalan Bercham, Taman Desa Kencana, 31400 Ipoh Perak.
Pahang
S80, 2nd Floor Kuantan Parade, Jalan Haji Abdul Rahman, 25000 Kuantan, Pahang.
09-5134787
Selangor
Block F-7-2, Setiawalk Persiaran Bandar Puchong, 47610, Puchong, Selangor Darul Ehsan.
017-3575991
Sarawak
Lot 1984, Block 10, Parcel 1.2, KCLD, Jalan Laksamana Cheng Ho, 93350, Kuching Sarawak.
082-232067 / 017-3575961
Brand Vivo

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        Exchange & Return Policy

        Seller's Information

        Seller vivo Malaysia
        Shipping from
        Return/Exchange address
        Notice on Return/exchange 1. Buyers can return the products to us within 7 days, but only sealed and undamaged unit is acceptable for return.
        2. Buyers can exchange for the same item if facing any hardware and software issues that are not cause by man-made
        damage within 15 days.
        3. If you experience any problems, please send your questions directly to servicecentre@vivoglobal.com

        11Street Return/Exchange Policy

        1. Cancellation
          • Request for cancellation if product has not been dispatched after payment completion.
          • Strictly no cancellation for E-voucher after purchased.
        2. Return
          • Request for return within 7 calendar days following delivery date.
          • Check seller's approval on buyer's request.
          • Buyer sends product in question to buyer.
          • Seller receives and checks returned product.
          • Seller approves return and return is completed.
          • Strictly no return or refund for E-voucher.
        3. Exchange
          • Request for exchange within 7 calendar days following receipt of delivery.
          • Check seller's approval on buyer's request.
          • Buyer sends product in question to seller.
          • Seller receives and checks returned product
          • Seller send new product to buyer, and buyer receives it, and exchange is completed.
          • No exchange for E-voucher purchased.

        How to Request for Cancellation/Return/Exchange

        • You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
          But, in case seller has already dispatched product, cancellation request can be rejected.
        • You can request for return after obtaining product, you should send the product in question to seller.
          After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.
        • You can request for exchange if wrong product is shipped, you should send the product in question to seller.
          After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

        Criteria for Return/Exchange

        You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

        • When request due to change of mind is made after 7 calendar days following delivery date
        • When product is used, destroyed or damaged
        • When tag attached to product is removed or package of product is opened and product value is damaged
        • When sealed package is opened or packaging materials are lost
        • When too much time has passed and product value has so decreased that its re-sale is not possible
        • When return/exchange request is made for customized product such as hand-made shoes or accessories
        • When components of product (including free gift) have been used or lost
        • When buyer did not follow instructions included in product

        As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.

        As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

        For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720-0000 and we will do our best to help you.

        Notice

        • Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
        • For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.