![ProBalance 15KG Pro Selection Adult Dry Dog Food [Lamb / Beef / Chicken]](http://image.11st.my/g3/6/4/0/2/2/3/18640223_A1_V5.png)
![ProBalance 15KG Pro Selection Adult Dry Dog Food [Lamb / Beef / Chicken]](http://image.11st.my/g3/6/4/0/2/2/3/18640223_A2_V6.png)
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ProBalance 15KG Pro Selection Adult Dry Dog Food [Lamb / Beef / Chicken]
Why Pro Selection?
ProBalance™ equipped with all the Nutritional benefits for a complete balanced diet for all dogs. Packed with all the essential minerals, Proteins, Fibers, and additional benefits such as Glucosamine and Chondroitin to help maintain, protect and ensure you dogs health lifestyle.
ProBalance™ has uniquely shaped kibbles taste great and helps maintain your dog’s dental health. To guarantee a complete balance we have also produced our kibbles in unique shapes to help maintain and clean your dog’s teeth.
ProBalance™ dog food is made with the best interest at heart for dogs. We strive hard to achieve the highest quality products and meet the requirements of international certifications. Our Product formulation is compliant with AAFCO and is produced under stringent manufacturing and quality management systems that meet the ISO 9001 standards, GMP (Good manufacturing Process) and HACCP (Hazzard Analysis and Critical Control Points) safety guidelines.
Ingredients:
Wholegrain Corn, Rice, Poultry Meal, Soy Bean Meal, Corn Gluten Meal, Wheat Bran, Poultry by product, Wheat Flour, Vegetable Oil, Thickening agent, Iodized Salt, Food Colour, Dried Vegetable, Essential Vitamins & Minerals and Flavor.
PRO SELECTION – Lamb
• More Moisture from Fresh meat
• Fortified with Glucosamine
• Natural colored kibble
• Suitable for Sensitive skin & digestion dogs.
• High Protein Level
Read more at ProBalance
- 1 x Probalance Pro Selection Adult 15kg
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What's in the box:
Reviews & Feedback
Product Q&A
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Exchange & Return Policy
Seller's Information
| Seller | PetSupply.my |
|---|---|
| Shipping from | |
| Return/Exchange address | |
| Notice on Return/exchange | You may return your order or items for any of the following reasons: 1) You received a damaged item from the courier 2) You have proof of purchase (order number, delivery note, bank statement). 3) The goods must be in an 'as new' condition and return in the ORIGINAL, undamaged packaging along with the accessories and free gifts received with it. 4) The product must not have been used or installed. 5) All sealed items must not be opened. In case you have opened the seal, items like pet foods, treats, shampoos are not returnable. Please note that for hygienic and logistical reasons, some items are not returnable. If your return meets all the requirements above and you wish to proceed with the return, please include the return slip in the parcel and send the item through Pos Laju (other courier service are also accepted) to: PetSupply.my Returns Department No 6, Jalan Pahat 16/8A, Section 16, 40200 Shah Alam, Selangor. Please keep the Tracking Number for the parcel provided by Poslaju (or other courier tracking number) to monitor your shipment to us. We will conduct an evaluation within two (2) business days of receiving your returned items, you will receive an sms and email once the returned item is received at the warehouse. If your return is valid, we will process your refund or replacement, based on what you have indicated in the return form. If your return is not valid, we will notify you and send the item back to you. We will not reimburse your courier charges. |
11Street Return/Exchange Policy
- Cancellation
- Request for cancellation if product has not been dispatched after payment completion.
- Strictly no cancellation for E-voucher after purchased.
- Return
- Request for return within 7 calendar days following delivery date.
- Check seller's approval on buyer's request.
- Buyer sends product in question to buyer.
- Seller receives and checks returned product.
- Seller approves return and return is completed.
- Strictly no return or refund for E-voucher.
- Exchange
- Request for exchange within 7 calendar days following receipt of delivery.
- Check seller's approval on buyer's request.
- Buyer sends product in question to seller.
- Seller receives and checks returned product
- Seller send new product to buyer, and buyer receives it, and exchange is completed.
- No exchange for E-voucher purchased.
How to Request for Cancellation/Return/Exchange
- You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected. - You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded. - You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
Criteria for Return/Exchange
You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:
- When request due to change of mind is made after 7 calendar days following delivery date
- When product is used, destroyed or damaged
- When tag attached to product is removed or package of product is opened and product value is damaged
- When sealed package is opened or packaging materials are lost
- When too much time has passed and product value has so decreased that its re-sale is not possible
- When return/exchange request is made for customized product such as hand-made shoes or accessories
- When components of product (including free gift) have been used or lost
- When buyer did not follow instructions included in product
As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.
For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720-0000 and we will do our best to help you.
Notice
- Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
- For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.
