- Instant gluing
- Fit for paper, photo, fabric etc.
- Soft paste
- Washes out
- Non Toxic
- Safe and clean for children, school or office
- Smooth and clean
- Solvent Free
- Recap after use
Reviews & Feedback
Product Q&A
- Topic
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(this will only be visible between you and seller)
- All your Q&A posts are available in My Page > My Shopping Talk > My Q&A History.
- Once seller replies, you will be notified by email.
- Your posts may be removed and 11street reserves the right to suspend your account if inappropriate contents are found;
- Any implication of direct trade / discounts with your contact number, email address, or any offline contact point.
- Any indication of libel/defamation, inappropriate price comparison, unrelated ads, etc.
Submit Question
Exchange & Return Policy
Seller's Information
| Seller | Staedtler Official Store |
|---|---|
| Shipping from | |
| Return/Exchange address | |
| Notice on Return/exchange | Our stores procedures are to check all items before shipping out to customers to ensure that all items are in order and in good condition. All items sold are not returnable, refundable nor exchangeable. We do not accept returns: 1. due to Customer’s change of preference 2. due to damages suffered subsequent to the receipt of delivery by Customer. Returns will only be accepted on the following conditions:- 1. Defective goods (eg. manufacturing defects, missing parts) 2. Goods returned must be in its original condition (boxes) In the event that wrong goods are received, damaged or broken, kindly contact us at Yvonne.Leow@staedtler.com (and/or) Darzian.Darbi@staedtler.com within three (3) working days of receiving your items. You have to include the following details in the email: 1.Name 2.Contact No. 3.Order No. 4.Product to return 5.Reason for return Once we receive your request, we shall contact you within two (2) working days for further instructions. Customers who do not notify us of the return request before returning the goods will not be entertained. Request for returns must be made online. |
11Street Return/Exchange Policy
- Cancellation
- Request for cancellation if product has not been dispatched after payment completion.
- Strictly no cancellation for E-voucher after purchased.
- Return
- Request for return within 7 calendar days following delivery date.
- Check seller's approval on buyer's request.
- Buyer sends product in question to seller.
- Seller receives and checks returned product.
- Seller approves return and return is completed.
- Strictly no return or refund for E-voucher.
- Exchange
- Request for exchange within 7 calendar days following receipt of delivery.
- Check seller's approval on buyer's request.
- Buyer sends product in question to seller.
- Seller receives and checks returned product
- Seller send new product to buyer, and buyer receives it, and exchange is completed.
- No exchange for E-voucher purchased.
How to Request for Cancellation/Return/Exchange
- You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected. - You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded. - You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
Criteria for Return/Exchange
You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:
- When request due to change of mind is made after 7 calendar days following delivery date
- When product is used, destroyed or damaged
- When tag attached to product is removed or package of product is opened and product value is damaged
- When sealed package is opened or packaging materials are lost
- When too much time has passed and product value has so decreased that its re-sale is not possible
- When return/exchange request is made for customized product such as hand-made shoes or accessories
- When components of product (including free gift) have been used or lost
- When buyer did not follow instructions included in product
As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.
For any inconvenience regarding Cancellation/Return/Exchange, please email to hello@11street.my and we will do our best to help you.
Notice
- Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
- For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.
