![Desaru Coast Adventure Waterpark [Open ticket valid until 14th May 2019]](http://image.11st.my/i/4/0/9/1/7/0/68409170_A1_V1.jpg)
![Desaru Coast Adventure Waterpark [Open ticket valid until 14th May 2019]](http://image.11st.my/i/4/0/9/1/7/0/68409170_A2_V1.jpg)
![Desaru Coast Adventure Waterpark [Open ticket valid until 14th May 2019]](http://image.11st.my/i/4/0/9/1/7/0/68409170_A3_V1.jpg)
- E-voucher
Desaru Coast Adventure Waterpark [Open ticket valid until 14th May 2019]
- Max purchase 100 qty
- Strictly NO REFUND for E-vouchers Read Full Policy
11STREET VOUCHER MUST REDEEM WITH TRAVELOG AT LEAST 1 WORKING DAY BEFORE
About Us:
Desaru Coast Adventure Waterpark is one of the biggest waterparks in the world launched by Themed Attractions Resorts & Hotels; a Malaysia-owned company that aims to elevate the leisure and tourism industry for the nation.
Set against the backdrop of a traditional Malaysian fishing village, Desaru Coast Adventure Waterpark is home to unique rides including the first-ever water coaster in the region and one of the biggest wave pools in the world! With a capacity to accommodate up to 12,000 visitors at one time, the waterpark features more than 20 wet and dry rides, slides and attractions; offering something for everyone. With its wonderful heritage and splash-tacular rides, visitors are guaranteed an adventurous time where they can create fun and fond memories with their family and friends.
Operation Hours:
Waterpark operating hours : 10:00AM - 6:00PM (Daily)
Surf Wall and Skill Games : 6:00PM - 10:00PM (Daily)
**Last admission : 5pm
**Unless otherwise specified rides and attractions end 15 minutes before Waterpark closes.
Facilities:
- F&B Outlet
- Merchandise Store
- Prayer Rooms
- Washrooms
- Changing rooms & showers
- Lockers
- Ramps for accessibility
- 42 cabanas
- Beach lounges, chairs and picnic tables
- Over 900 parking bays
- Free shuttle services to DCAWP and within Desaru Coast
Additional Items (Pay on the spot)
- Locker Fees ( Small Locker - RM20 ; Big Locker - RM40)
- Meal Voucher (RM 10)
Terms and Condition:
- Rides or attractions may be closed at times due to bad weather, repairs or maintenance.
- Advance notice of closure may be given to guests who subscribe to our email notifications, however Waterpark closure may occur without prior notice.
- DCAWP reserves the right to change operating hours, close certain rides or attractions, restrict the number of visitors, or cancel or amend any activity without prior notice.
- No refunds are given due to rides or attractions closure, bad weather or any circumstances.
- Expired, altered or duplicated vouchers, receipts or e-tickets are not valid.
- DCAWP reserves the right to refuse any redemption of ticket which appear to be illegally issued, duplicated or tampered. No refunds will be given.
- For your comfort and safety, all visitors are required to comply with appropriate DRESS CODE when swimming or using the rides in the waterpark.
- All published prices are subject to change without prior notice.
- We will not be responsible for any lost, misplaced or stolen belongings.
- For more terms and conditions please click here.
Guest Policy:
- Child below 3 years old are free of charge.
- Child – 3 - 11 years OR up to 121cm in height.
- Adult – 12 - 59 years OR over 121cm in height.
Reviews & Feedback
Product Q&A
- Topic
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- All your Q&A posts are available in My Page > My Shopping Talk > My Q&A History.
- Once seller replies, you will be notified by email.
- Your posts may be removed and 11street reserves the right to suspend your account if inappropriate contents are found;
- Any implication of direct trade / discounts with your contact number, email address, or any offline contact point.
- Any indication of libel/defamation, inappropriate price comparison, unrelated ads, etc.
Exchange & Return Policy
Seller's Information
| Seller | Travelog.com |
|---|---|
| Shipping from | |
| Return/Exchange address | |
| Notice on Return/exchange | All purchased e-vouchers are non-refundable. |
11Street Return/Exchange Policy
- Cancellation
- Request for cancellation if product has not been dispatched after payment completion.
- Strictly no cancellation for E-voucher after purchased.
- Return
- Request for return within 7 calendar days following delivery date.
- Check seller's approval on buyer's request.
- Buyer sends product in question to buyer.
- Seller receives and checks returned product.
- Seller approves return and return is completed.
- Strictly no return or refund for E-voucher.
- Exchange
- Request for exchange within 7 calendar days following receipt of delivery.
- Check seller's approval on buyer's request.
- Buyer sends product in question to seller.
- Seller receives and checks returned product
- Seller send new product to buyer, and buyer receives it, and exchange is completed.
- No exchange for E-voucher purchased.
How to Request for Cancellation/Return/Exchange
- You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected. - You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded. - You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
Criteria for Return/Exchange
You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:
- When request due to change of mind is made after 7 calendar days following delivery date
- When product is used, destroyed or damaged
- When tag attached to product is removed or package of product is opened and product value is damaged
- When sealed package is opened or packaging materials are lost
- When too much time has passed and product value has so decreased that its re-sale is not possible
- When return/exchange request is made for customized product such as hand-made shoes or accessories
- When components of product (including free gift) have been used or lost
- When buyer did not follow instructions included in product
As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.
For any inconvenience regarding Cancellation/Return/Exchange, please email to hello@11street.my and we will do our best to help you.
Notice
- Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
- For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.
