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VALENTINE PURE DURIAN ICE CREAM LOVE CAKE (2-4 SERVINGS)

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Shipping information
Shipping Method

Courier Service (Bundle Shipping is Available)

Shipping Rate Notice by Location
  • West Malaysia

    RM 19.20 for up to 0.5 kg 
    RM 0 for each additional 0.1 kg

  • Sabah

    RM 100.00 for up to 0.5 kg 
    RM 100.00 for each additional 0.1 kg

  • Sarawak

    RM 100.00 for up to 0.5 kg 
    RM 100.00 for each additional 0.1 kg

* The actual shipping fee to be applied can differ according to product qty or options, so please check Shopping Cart page or Order/Payment page.

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  • West Malaysia RM 19.20
  • Sarawak RM 100.00
  • Sabah RM 100.00

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Kindori Japanese Ice Cream
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Seller Information
Seller Information
Seller Kindori Japanese Ice Cream
Seller's Address
  • Ship-From Address

    Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

  • Return/Exchange Address

    Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
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Basic Information of Product

Basic Information of Product
Product Status/Sales Type New Product No. 1241495
Weight (kg) 0.5 kg Country of Origin N/A
Shipping Method

Courier Service
GST Applicable SR 6%
Tax Invoice Yes (available in My Page)
After Sale Service kindori.malaysia@gmail.com

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For order related and other issues, kindly click on E-mail Enquiry here.

E-mail Enquiry
 
  • Require minimum 3 working days booking prior to pick up/ delivery.
  • Special Valentine theme decoration ice cream cake.
  • 2 - 4 servings.
  • 100% full ice cream WITHOUT single layer of chiffon cake inside.
  • Natural Japanese recipe.
  • No added colourings or preservatives.
  • Includes 1 set of plastic knife, 1 unit of Happy Birthday tag and candles.
  • Each Ice Cream Cake will be packed into a water-resistant box and filled up with ice packs (to preserve ice cream cake from melting for approximately 30 - 45 mins, subject to actual weather condition).
  • Delivery service include KL, Selangor, Penang & Johor Bahru (vary charges applicable to different destinations).
  • Payment can be made by Direct Debit, Credit Card or Online Banking Transfer method by selecting eGHL payment gateway (a secure internet payment methods with no additional charges being imposed).
  • Product picture shown is for illustration purpose only. Actual product may differ from the displayed picture in term of decorations.

Seller Information

Seller Information
Seller Kindori Japanese Ice Cream
Ship-From Address Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Return/Exchange Address Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Notice on Return/Exchange kindori.malaysia@gmail.com

Return / Exchange Policy

  1. Cancellation
    • Request for cancellation if product has not been dispatched after payment completion.
  2. Return
    • Request for return within 7 calendar days following delivery date.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller approves return and return is completed.
  3. Exchange
    • Request for exchange within 7 calendar days following receipt of delivery.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller send new product to buyer, and buyer receives it, and exchange is completed.
  • How to Request for Cancellation/Return/Exchange
    • You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
      But, in case seller has already dispatched product, cancellation request can be rejected.
    • You can request for return after obtaining product, you should send the product in question to seller.
      After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.
    • You can request for exchange if wrong product is shipped, you should send the product in question to seller.
      After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
  • Criteria for Return/Exchange

    You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

    • When request due to change of mind is made after 7 calendar days following delivery date
    • When product is used, destroyed or damaged
    • When tag attached to product is removed or package of product is opened and product value is damaged
    • When sealed package is opened or packaging materials are lost
    • When too much time has passed and product value has so decreased that its re-sale is not possible
    • When return/exchange request is made for customized product such as hand-made shoes or accessories
    • When components of product (including free gift) have been used or lost
    • When buyer did not follow instructions included in product
  • As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
  • As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

  • Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
  • For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.