star5(1)

TOTEM Mountain Bike T15B204-29ER

This item has been sold out.

(When product is not for sale, the image may not appear.)

Rewards
  • 0% Installment Plan
Shipping information
Shipping Method

Courier Service (Bundle Shipping is Available)

Shipping Rate Notice by Location
  • West Malaysia

    RM 8.00 for up to 10 kg 
    RM 1.00 for each additional 1 kg

  • Sabah

    No Shipping

  • Sarawak

    No Shipping

* The actual shipping fee to be applied can differ according to product qty or options, so please check Shopping Cart page or Order/Payment page.

Close
  • West Malaysia RM 14.00
  • Sarawak No Shipping
  • Sabah No Shipping
  • Shipping Exclusion
    Shipping Exclusion
    East Malaysia
    • Unavailable for the Whole Area
    Close

Basic Information of Product

Basic Information of Product
Product Status/Sales Type New Product No. 1323554
Weight (kg) 15.5 kg Country of Origin N/A
Shipping Method

Courier Service

GST Applicable Standard Rate
Tax Invoice Yes (available in My Page)
After Sale Service Warranty by Iguana Online

1-year warranty from date of receipt.
For warranty claims:
STEP 1: Email Iguana Online at igo@wahha.com.my and provide the following details:
Name
Contact number
Delivery address
Order Reference number
Attached photo / video of faulty product
STEP 2: Upon confirmation, a mailing address will be provided.
STEP 3: Faulty products must be delivered in its original packaging (including accessories, manuals, and documentation) to Iguana Online, Selangor. Delivery costs to be covered by customer.
Iguana Online will cover delivery costs of replacement or repaired product to customer.
Warranty claims which do not fulfill the steps above will not be processed due to missing information.
Brand Totem

11street receives report on products to protect buyers’ right. For further information on safe trade, please contact us.

Reportgo

For order related and other issues, kindly click on E-mail Enquiry here.

E-mail Enquiry
29 inches rim size
Light weight alloy frame
SHIMANO equipped

Note:
80% Assemble, Simple self assembly required.
Please bring to nearest bike shop for assembly if not sure, minimal charges apply.

 


Seller Information

Seller Information
Seller IGUANA ONLINE
Ship-From Address Puchong, Selangor
Return/Exchange Address Puchong, Selangor
Notice on Return/Exchange Request for return within 7 calendar days following delivery date.
Check seller’s approval on buyer’s request.
Buyer sends product in question to seller.
Seller receives and checks returned product
Seller approves return and return is completed.

Return / Exchange Policy

  1. Cancellation
    • Request for cancellation if product has not been dispatched after payment completion.
  2. Return
    • Request for return within 7 calendar days following delivery date.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller approves return and return is completed.
  3. Exchange
    • Request for exchange within 7 calendar days following receipt of delivery.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller send new product to buyer, and buyer receives it, and exchange is completed.
  • How to Request for Cancellation/Return/Exchange
    • You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
      But, in case seller has already dispatched product, cancellation request can be rejected.
    • You can request for return after obtaining product, you should send the product in question to seller.
      After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.
    • You can request for exchange if wrong product is shipped, you should send the product in question to seller.
      After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
  • Criteria for Return/Exchange

    You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

    • When request due to change of mind is made after 7 calendar days following delivery date
    • When product is used, destroyed or damaged
    • When tag attached to product is removed or package of product is opened and product value is damaged
    • When sealed package is opened or packaging materials are lost
    • When too much time has passed and product value has so decreased that its re-sale is not possible
    • When return/exchange request is made for customized product such as hand-made shoes or accessories
    • When components of product (including free gift) have been used or lost
    • When buyer did not follow instructions included in product
  • As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
  • As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

  • Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
  • For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.