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![[Rooster Edition] Thermos 0.40L Limited Edition Lifestyle Food Jar or 0.5L Flask](http://image.11st.my/ex_t/R/138x138/1/85/1/src/g3/4/8/2/3/3/1/28482331_B_V1.jpg)
[Rooster Edition] Thermos 0.40L Limited Edition Lifestyle Food Jar or 0.5L Flask
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Thermos 0.48L Ultra Light Stylish Tumbler
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Thermos Malaysia
Satisfaction Rating 100%
Grade Power Seller
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Seller Information
| Seller | Thermos Malaysia |
|---|---|
| Seller's Address |
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Basic Information of Product
| Product Status/Sales Type | New | Product No. | 17721506 | Weight (kg) | 0.7 kg | Country of Origin | N/A |
|---|---|---|---|
| Shipping Method |
Courier Service |
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| GST Applicable | SR 6% | ||
| Tax Invoice | Yes (available in My Page) | ||
| After Sale Service |
Q1: How long is the warranty term? For Thermalware Stainless Steel, 5 years from the date of product production, if your product has a manufacturing defect, heat retention and get rusty. For Thermalware Glassliner,1 year from the date of product production,no valid for breakage. For cookware, 1 year warranty from the date of product production, if your product has a manufacturing defect. Q2: What is not cover with warranty? Inbound shipping fee (From your home to NS Thermo office) Product dented Spare part (*Please contact customer service at +603-8021 6626 for replacement parts. Replacement parts must be purchased). Customer Service Center: 03-8021 6626 Address: No.1&2, Jalan TP 3, Taman Perindustrian Sime UEP, 47620 Subang Jaya, Selangor Website:www.thermos.com.my |
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| Brand | Thermos | ||
11street receives report on products to protect buyers’ right. For further information on safe trade, please contact us.
ReportgoFor order related and other issues, kindly click on E-mail Enquiry here.
E-mail Enquiry
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THERMOS O.50L BATSUP LIMITED EDITION ULTRA LIGHT FLASK
Diameter (cm): 4.0
Size (cm) Width×Depth×Height: 6.5 x 7.5 x 22
Weight (kg): 0.21
Hot Retention ( 6 Hours): Above 68°C
Cold Retention ( 6 Hours): Below 10°C
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Seller Information
| Seller | Thermos Malaysia |
|---|---|
| Ship-From Address | Subang Jaya, Selangor |
| Return/Exchange Address | Subang Jaya, Selangor |
| Notice on Return/Exchange | Once purchased, goods cannot be refunded, returned, transferred or exchanged. You may only to return your order due to any of the following reasons: Reasons Description Damaged-The product is damaged in delivery Defective-The product does not function as described in its manufacturer specification Incorrect/wrong item-Not the product the customer ordered (e.g. wrong size, wrong color or wrong model) In the event a Merchant ceases trading during the validity period, Customer may be offered an alternative of equal value, or may request a refund by writing to askme@thermos.my. Any alternative offer or refund is subject to Thermos Malaysia. Before return product/products to us, please call +603-8021 6626 to let our customer service team to assist you. To return,the goods must be in new condition and returned in the original packaging along with all accessories (including manuals) and free gifts received with it (if included). The product must not have been used. Please contact us at +603-8021 6626 to assist you for more information |
Return / Exchange Policy
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Cancellation
- Request for cancellation if product has not been dispatched after payment completion.
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Return
- Request for return within 7 calendar days following delivery date.
- Check seller’s approval on buyer’s request.
- Buyer sends product in question to seller.
- Seller receives and checks returned product
- Seller approves return and return is completed.
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Exchange
- Request for exchange within 7 calendar days following receipt of delivery.
- Check seller’s approval on buyer’s request.
- Buyer sends product in question to seller.
- Seller receives and checks returned product
- Seller send new product to buyer, and buyer receives it, and exchange is completed.
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How to Request for Cancellation/Return/Exchange
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You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected. -
You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded. -
You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
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You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
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Criteria for Return/Exchange
You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:
- When request due to change of mind is made after 7 calendar days following delivery date
- When product is used, destroyed or damaged
- When tag attached to product is removed or package of product is opened and product value is damaged
- When sealed package is opened or packaging materials are lost
- When too much time has passed and product value has so decreased that its re-sale is not possible
- When return/exchange request is made for customized product such as hand-made shoes or accessories
- When components of product (including free gift) have been used or lost
- When buyer did not follow instructions included in product
- As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
- As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.
For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.
Notice
- Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
- For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.