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THEFACESHOP The Therapy Oil-Drop Anti-Aging Serum

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Shipping information
Shipping Method

Courier Service (Bundle Shipping is Available)

Shipping Rate Notice by Location
  • West Malaysia

    RM 10.60 for up to 10 kg 
    RM 0 for each additional 1 kg

  • Sabah

    RM 21.20 for up to 10 kg 
    RM 0 for each additional 1 kg

  • Sarawak

    RM 21.20 for up to 10 kg 
    RM 0 for each additional 1 kg

* The actual shipping fee to be applied can differ according to product qty or options, so please check Shopping Cart page or Order/Payment page.

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  • West Malaysia RM 10.60
  • Sarawak RM 21.20
  • Sabah RM 21.20

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Seller Information
Seller Information
Seller THEFACESHOP Malaysia
Seller's Address
  • Ship-From Address

    Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

  • Return/Exchange Address

    Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
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Basic Information of Product

Basic Information of Product
Product Status/Sales Type New Product No. 406357
Weight (kg) 0.045 kg Country of Origin N/A
Shipping Method

Courier Service
GST Applicable SR 6%
Tax Invoice Yes (available in My Page)
After Sale Service THEFACESHOP strive to deliver your purchased products in shortest time possible. Orders are delivered by City Link courier service, Monday – Friday, excluding weekend and public holidays. Kindly expect the good to arrive within 5 working days (Peninsular Malaysia) to 8 working days (East Malaysia).
Brand THEFACESHOP

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For order related and other issues, kindly click on E-mail Enquiry here.

E-mail Enquiry
• Code: 

 

• A natural anti-aging moisturizing serum made with essential oils using an oil drop technology. Delivers both moisture and anti-aging care. 
• A European anti-aging serum with highly moisturizing essentials. To increase the concentrated nutritional effects of nature, Marche essential oil does not use any artificial surfactants -> Absorbs mildly to skin and increases skin recovering effects. 
• A smart essential serum with oil drops containing natural Marche blending oil that cares for aging skin while clear essence protects skin moisture. 
• Surfactant free. 
• Nature’s fragrance and softness that can be felt upon application. 
• 10 Free formula: Surfactant, silicone, paraben, denatured alcohol, mineral oil, artificial pigment, animal raw material, benzophenone, TEA, sulfate)
• Texture: A dewy application, providing plenty of moisture to the skin and creates a moisture barrier that is not sticky while oil drops containing Marche blending oil make skin smooth and elastic. 
• Main ingredients: 
i) Contains more than 25% polyol moisturizing ingredients that secures skin moisture. 
ii) Marche anti-aging blending and adenosine provide anti-aging effects.

Seller Information

Seller Information
Seller THEFACESHOP Malaysia
Ship-From Address Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Return/Exchange Address Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Notice on Return/Exchange How do I request for a product return / exchange?
You can request for a product return / exchange within fourteen (14) days from goods received. Kindly contact our customer service hotline at +603-4044 9266 (ext113), from Monday - Friday (excluding public holidays), from 8.30am to 5.30pm.
What should I do if there is a product missing from my shopping?
Wherever possible, please always check your goods during receiving. That way we can make sure your received your goods as per your order. If there is product missing from your shopping, kindly call our customer service desk at +603-4044 9266 (ext113), from Monday - Friday (excluding public holidays), from 8.30am to 5.30pm.

What if my products ordered came in a bad shape/damage?
If you are not satisfy with the product condition arrived, you can deliver the products back to any of our outlets nearby within 48 hours along with your payment receipts, and you can request a refund form the specific outlets. Wherever possible, please always check your goods during receiving. That way we can make sure your received your goods as per your order.

Return / Exchange Policy

  1. Cancellation
    • Request for cancellation if product has not been dispatched after payment completion.
  2. Return
    • Request for return within 7 calendar days following delivery date.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller approves return and return is completed.
  3. Exchange
    • Request for exchange within 7 calendar days following receipt of delivery.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller send new product to buyer, and buyer receives it, and exchange is completed.
  • How to Request for Cancellation/Return/Exchange
    • You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
      But, in case seller has already dispatched product, cancellation request can be rejected.
    • You can request for return after obtaining product, you should send the product in question to seller.
      After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.
    • You can request for exchange if wrong product is shipped, you should send the product in question to seller.
      After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
  • Criteria for Return/Exchange

    You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

    • When request due to change of mind is made after 7 calendar days following delivery date
    • When product is used, destroyed or damaged
    • When tag attached to product is removed or package of product is opened and product value is damaged
    • When sealed package is opened or packaging materials are lost
    • When too much time has passed and product value has so decreased that its re-sale is not possible
    • When return/exchange request is made for customized product such as hand-made shoes or accessories
    • When components of product (including free gift) have been used or lost
    • When buyer did not follow instructions included in product
  • As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
  • As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

  • Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
  • For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.