Store’s Best Items
THEFACESHOP Malaysia
Close
Seller Information
| Seller | THEFACESHOP Malaysia |
|---|---|
| Seller's Address |
|
Basic Information of Product
| Product Status/Sales Type | New | Product No. | 627460 | Weight (kg) | 0.1 kg | Country of Origin | N/A |
|---|---|---|---|
| Shipping Method |
Courier Service |
||
| GST Applicable | SR 6% | ||
| Tax Invoice | Yes (available in My Page) | ||
| After Sale Service | |||
| Brand | THEFACESHOP | ||
11street receives report on products to protect buyers’ right. For further information on safe trade, please contact us.
ReportgoFor order related and other issues, kindly click on E-mail Enquiry here.
E-mail Enquiry
• Code: 32500222
• Emulsion-type Essence Mask Sheet.
• Emulsion (moist oil-based liquid): mostly oil-based ingredients are evenly mixed in water.
• Efficacy: long lasting moisture and nourishing effect.
• Anti-aging: Contains blueberry extract to help regain skin suppleness & prevents skin oxidation.
|
Seller Information
| Seller | THEFACESHOP Malaysia |
|---|---|
| Ship-From Address | Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur |
| Return/Exchange Address | Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur |
| Notice on Return/Exchange | "How do I request for a product return / exchange? You can request for a product return / exchange within fourteen (14) days from goods received. Kindly contact our customer service hotline at +603-4044 9266 (ext113), from Monday - Friday (excluding public holidays), from 8.30am to 5.30pm. What should I do if there is a product missing from my shopping? Wherever possible, please always check your goods during receiving. That way we can make sure your received your goods as per your order. If there is product missing from your shopping, kindly call our customer service desk at +603-4044 9266 (ext113), from Monday - Friday (excluding public holidays), from 8.30am to 5.30pm. What if my products ordered came in a bad shape/damage? If you are not satisfy with the product condition arrived, you can deliver the products back to any of our outlets nearby within 48 hours along with your payment receipts, and you can request a refund form the specific outlets. Wherever possible, please always check your goods during receiving. That way we can make sure your received your goods as per your order. " |
Return / Exchange Policy
-
Cancellation
- Request for cancellation if product has not been dispatched after payment completion.
-
Return
- Request for return within 7 calendar days following delivery date.
- Check seller’s approval on buyer’s request.
- Buyer sends product in question to seller.
- Seller receives and checks returned product
- Seller approves return and return is completed.
-
Exchange
- Request for exchange within 7 calendar days following receipt of delivery.
- Check seller’s approval on buyer’s request.
- Buyer sends product in question to seller.
- Seller receives and checks returned product
- Seller send new product to buyer, and buyer receives it, and exchange is completed.
-
How to Request for Cancellation/Return/Exchange
-
You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected. -
You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded. -
You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
-
You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
-
Criteria for Return/Exchange
You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:
- When request due to change of mind is made after 7 calendar days following delivery date
- When product is used, destroyed or damaged
- When tag attached to product is removed or package of product is opened and product value is damaged
- When sealed package is opened or packaging materials are lost
- When too much time has passed and product value has so decreased that its re-sale is not possible
- When return/exchange request is made for customized product such as hand-made shoes or accessories
- When components of product (including free gift) have been used or lost
- When buyer did not follow instructions included in product
- As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
- As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.
For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.
Notice
- Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
- For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.