Soyea Capella - Compact Stroller

Selling Price
RM 741.00 (GST Included)
Rewards
  • 0% Installment Plan
Shipping information
Shipping Method

Courier Service

Shipping Rate Notice by Location
  • West Malaysia

    RM 30.00 for up to 7 kg 
    RM 5.00 for each additional 1 kg

  • Sabah

    No Shipping

  • Sarawak

    No Shipping

* The actual shipping fee to be applied can differ according to product qty or options, so please check Shopping Cart page or Order/Payment page.

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  • West Malaysia RM 30.00
  • Sarawak No Shipping
  • Sabah No Shipping
  • Shipping Exclusion
    Shipping Exclusion
    East Malaysia
    • Unavailable for the Whole Area
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Twins Baby
Seller Information
Seller Information
Seller Twins Baby
Seller's Address
  • Ship-From Address

    Puchong, Selangor

  • Return/Exchange Address

    Puchong, Selangor

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Basic Information of Product

Basic Information of Product
Product Status/Sales Type New Product No. 742371
Weight (kg) 7 kg Country of Origin N/A
Shipping Method

Courier Service

GST Applicable Standard Rate
Tax Invoice Yes (available in My Page)
After Sale Service

11street receives report on products to protect buyers’ right. For further information on safe trade, please contact us.

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For order related and other issues, kindly click on E-mail Enquiry here.

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  • 3 Steps reclining
  • Full covering canopy
  • Air ventilation
  • Double folding
  • Optional: Travel system (by purchase Soyea Capella Baby Carrier)

Seller Information

Seller Information
Seller Twins Baby
Ship-From Address Puchong, Selangor
Return/Exchange Address Puchong, Selangor
Notice on Return/Exchange Return
We always ensure our products are in new and without any spoil when we shipped out the products. All products with exception of faulty products or not as ordered once sold are non-returnable. If you received your item that’s been damaged please let us know within 3 days with the invoice number and be sent back to us within 7 days. We will replace to you at no cost and customer is responsible for return shipping cost.

Replacements & Exchanges
We hope that you have been carefully choose the products as we do not hope other customer use a products is from other customers exchange. If the products is undamaged, unused and in original condition, original packaging and good sellable conditions, we are happy to exchange the item with another item within 7days from the date of invoice.
Exchangeable are allow in one time only. We cannot accept the products purchase from our store and we do not accept the products are under special order item / sale items. Exchangeable item must be in same value or you have to pay the differences if the products are higher value. We do not refund the money and the money will be forfeit if the item is lower value than the exchange products.

Exchange procedure
Please provide full details of information such as Name, Shipment address, Invoice number, contact number to twins@twinsbaby.net or by calling us at 03-8075 0730 Attn: Online Department.
Once we are accept the exchangeable item with you, please prepare the address of return as below:-
Attn: Twins Baby Online Department

Twins Baby (KL) Sdn Bhd
No 16G Jalan Bandar 20,
Pusat Bandar Puchong,
47160 Puchong Selangor.
Tel: 03-8075 0730

Please return your package by registered delivery with insurance and obtain proof of postage. Twins Baby does not take responsibility for the item that does not ship by ourselves.
Once we received your products, we will check and will be process the exchangeable item with you as soon as possible and will be notify by email or call to you.

Return / Exchange Policy

  1. Cancellation
    • Request for cancellation if product has not been dispatched after payment completion.
  2. Return
    • Request for return within 7 calendar days following delivery date.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller approves return and return is completed.
  3. Exchange
    • Request for exchange within 7 calendar days following receipt of delivery.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller send new product to buyer, and buyer receives it, and exchange is completed.
  • How to Request for Cancellation/Return/Exchange
    • You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
      But, in case seller has already dispatched product, cancellation request can be rejected.
    • You can request for return after obtaining product, you should send the product in question to seller.
      After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.
    • You can request for exchange if wrong product is shipped, you should send the product in question to seller.
      After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
  • Criteria for Return/Exchange

    You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

    • When request due to change of mind is made after 7 calendar days following delivery date
    • When product is used, destroyed or damaged
    • When tag attached to product is removed or package of product is opened and product value is damaged
    • When sealed package is opened or packaging materials are lost
    • When too much time has passed and product value has so decreased that its re-sale is not possible
    • When return/exchange request is made for customized product such as hand-made shoes or accessories
    • When components of product (including free gift) have been used or lost
    • When buyer did not follow instructions included in product
  • As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
  • As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

  • Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
  • For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.