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Smooth Skin Deep Moist Cream

Selling Price
RM 158.00
Shipping
  • Free
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23 Eshop
Seller Information
Seller Information
Seller 23 Eshop
Seller's Address
  • Ship-From Address

    Puchong, Selangor

  • Return/Exchange Address

    Puchong, Selangor

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Basic Information of Product

Basic Information of Product
Product Status/Sales Type New Product No. 754772
Weight (kg) 0.4 kg Country of Origin Made in United States of America
Shipping Method

Courier Service

GST Applicable Not Applicable (Non-GST seller)
Tax Invoice No
After Sale Service Please contact Customer Service for more details. Call us or SMS /Whatapps to 019 4811899.

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Seller Information

Seller Information
Seller 23 Eshop
Ship-From Address Puchong, Selangor
Return/Exchange Address Puchong, Selangor
Notice on Return/Exchange We are sorry to inform you that we do not offer return, refund or exchange policy due to "change of mind" for all the orders due to hygienic issue. But you can change or cancel your order if your order is still in pending status and not yet shipped out from our warehouse. Once orders shipped, considered sold.

All items sold are not returnable, refundable or exchangeable UNLESS in the event of a manufacturing defects and incorrect goods received. An exchange order will be created to replace the item.

If, upon initial opening of the package, the purchased product appears defect and incorrect goods please contact us by CALL/SMS/ Whatapps to 019 481 1899 , together with a photo of the product. Such issues must be reported to us within 48 business hours upon receipt of product.

Shipping cost
• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable. Any delivery or shipping charges paid earlier are not refundable and not exchangeable.
• Any defective item or incorrect shipment will be replaced at no shipping charge to you.

Please contact Customer Service for more details. Please CALL/SMS/Whatapps to 019 4811899.

Return / Exchange Policy

  1. Cancellation
    • Request for cancellation if product has not been dispatched after payment completion.
  2. Return
    • Request for return within 7 calendar days following delivery date.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller approves return and return is completed.
  3. Exchange
    • Request for exchange within 7 calendar days following receipt of delivery.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller send new product to buyer, and buyer receives it, and exchange is completed.
  • How to Request for Cancellation/Return/Exchange
    • You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
      But, in case seller has already dispatched product, cancellation request can be rejected.
    • You can request for return after obtaining product, you should send the product in question to seller.
      After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.
    • You can request for exchange if wrong product is shipped, you should send the product in question to seller.
      After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
  • Criteria for Return/Exchange

    You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

    • When request due to change of mind is made after 7 calendar days following delivery date
    • When product is used, destroyed or damaged
    • When tag attached to product is removed or package of product is opened and product value is damaged
    • When sealed package is opened or packaging materials are lost
    • When too much time has passed and product value has so decreased that its re-sale is not possible
    • When return/exchange request is made for customized product such as hand-made shoes or accessories
    • When components of product (including free gift) have been used or lost
    • When buyer did not follow instructions included in product
  • As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
  • As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

  • Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
  • For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.