Shills Leave On Hair Essence Aqua - QC2990623

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Shipping information
Shipping Method

Courier Service

Shipping Rate Notice by Location
  • West Malaysia

    RM 7.00 for up to 0.5 kg 
    RM 2.00 for each additional 0.25 kg

  • Sabah

    RM 9.00 for up to 0.5 kg 
    RM 3.50 for each additional 0.25 kg

  • Sarawak

    RM 9.00 for up to 0.5 kg 
    RM 3.50 for each additional 0.25 kg

* The actual shipping fee to be applied can differ according to product qty or options, so please check Shopping Cart page or Order/Payment page.

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  • West Malaysia RM 7.00
  • Sarawak RM 9.00
  • Sabah RM 9.00

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Seller Information
Seller Information
Seller TouchPoint
Seller's Address
  • Ship-From Address

    Puchong, Selangor

  • Return/Exchange Address

    Puchong, Selangor
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Basic Information of Product

Basic Information of Product
Product Status/Sales Type New Product No. 1347894
Weight (kg) 0.025 kg Country of Origin N/A
Shipping Method

Courier Service
GST Applicable SR 6%
Tax Invoice Yes (available in My Page)
After Sale Service
Brand Shills

11street receives report on products to protect buyers’ right. For further information on safe trade, please contact us.

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For order related and other issues, kindly click on E-mail Enquiry here.

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Product Description

Nourishing, protective and lightweight, SHILLS Leave on Hair Essence (Aqua) is infused with rich almond extract to help protect the hair fibre against dryness, frizz and UV damage.

SHILLS Leave on Hair Essence (Aqua) offers intense nutrition and protection against sun damage. Your hair is left easier to detangle with a unique shine and a supple touch.


Features

  • Protect the hair fibre against dryness, frizz and UV damage
  • Easier to detangle with a unique shine and a supple touch
  • Offers intense nutrition and protection against sun damage

Direction for use

  • Apply 1-2 pumps from root through the lengths.

Capacity

  • 25 ml


Return Policy

General Notes:
1. Any return received with missing items or without original packaging will not be credited.
2. The following items are NEVER returnable:

Any item that has been worn, used or altered.

Items that require special delivery.


3. If you attempt to return an item, which is not returnable, the item will be shipped back to you, and you will be charged the cost of shipping for sending it back.
4. The following items are ONLY returnable if they are in their unopened, original packaging. Items must not have been worn, used or altered in any way:

cosmetics

contact lens



Return Instructions:
Subject to the General Notes above, if something needs to be returned, you should contact us within 3 days of receiving your item. Please include the order number, email address and problem in all correspondence. Provided the return is allowable under our policy, you will receive a Return Authorization number (RA#). This number should be printed and sent to us along with the item to be returned.

Returns must be sent back to us only via reliable and traceable shipping methods. You are responsible for the return shipping costs. Returned merchandise must be post marked within 7 days from the date you receive your RA number. TouchPoint will not be responsible for refunding an untraceable packaged item. Refunds are for the cost of merchandise only. TouchPoint does not refund shipping and handling charges.

Refunds generally take 7 days, however may take up to 30 days to complete during peak times. We will NOT accept returns of items with obvious signs of use. If you return items in used condition, you will be responsible for the cost to have them shipped back to you.

When your shipment arrives:
When you receive your shipment, please open and inspect merchandise on the same day as delivered. Try on any wearable items and if there are issues please contact us immediately.

Package / Merchandise that arrived damaged in transit must be reported to us the same day. Please have the delivery driver make a note if the package they deliver shows signs of damage before signing for it.

Exchange Instructions:
When you receive your shipment, please open and inspect merchandise on the same day as delivered. Try on any wearable items and if there are issues please contact us immediately.

If you need to exchange an item because of a size issue, before doing so please read the size on the item itself as sometimes manufacturers use the same labels and packaging for all sizes, with the actual costume being the correct size. If you need to exchange, please purchase again through the website and separately request for a RA number for the item to be returned. It will be treated as a new order to avoid confusion during the return process and allow you access to our automated inventory so you can avoid the item being out of stock when we receive your return.

Before you ship the return order write your new order number along with your RA# on the outside of the package. Please Note: All returned items without a new order number included will shipped back to you at your cost.

Seller Information

Seller Information
Seller TouchPoint
Ship-From Address Puchong, Selangor
Return/Exchange Address Puchong, Selangor
Notice on Return/Exchange stated above

Return / Exchange Policy

  1. Cancellation
    • Request for cancellation if product has not been dispatched after payment completion.
  2. Return
    • Request for return within 7 calendar days following delivery date.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller approves return and return is completed.
  3. Exchange
    • Request for exchange within 7 calendar days following receipt of delivery.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller send new product to buyer, and buyer receives it, and exchange is completed.
  • How to Request for Cancellation/Return/Exchange
    • You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
      But, in case seller has already dispatched product, cancellation request can be rejected.
    • You can request for return after obtaining product, you should send the product in question to seller.
      After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.
    • You can request for exchange if wrong product is shipped, you should send the product in question to seller.
      After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
  • Criteria for Return/Exchange

    You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

    • When request due to change of mind is made after 7 calendar days following delivery date
    • When product is used, destroyed or damaged
    • When tag attached to product is removed or package of product is opened and product value is damaged
    • When sealed package is opened or packaging materials are lost
    • When too much time has passed and product value has so decreased that its re-sale is not possible
    • When return/exchange request is made for customized product such as hand-made shoes or accessories
    • When components of product (including free gift) have been used or lost
    • When buyer did not follow instructions included in product
  • As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
  • As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

  • Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
  • For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.