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Baby Castle
Satisfaction Rating 98%
Grade Power Seller
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Seller Information
| Seller | Baby Castle |
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| Seller's Address |
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Basic Information of Product
| Product Status/Sales Type | New | Product No. | 727736 | Weight (kg) | 0.3 kg | Country of Origin | N/A |
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| Shipping Method |
Courier Service |
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| GST Applicable | SR 6% | ||
| Tax Invoice | Yes (available in My Page) | ||
| After Sale Service |
Baby Castle Tel: +603 5131 4239 OR +6 019 262 4239 Email: babycastle.my@gmail.com |
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11street receives report on products to protect buyers’ right. For further information on safe trade, please contact us.
ReportgoFor order related and other issues, kindly click on E-mail Enquiry here.
E-mail Enquiry|
CHILDREN'S SHAMPOO Ideal for cleansing and care the fine hair and delicate scalp of babies and children, minimizing the risk of dryness or irritation
Product features
Indications:
Content: 150 ml |
Seller Information
| Seller | Baby Castle |
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| Ship-From Address | Shah Alam, Selangor |
| Return/Exchange Address | Shah Alam, Selangor |
| Notice on Return/Exchange | • We only accept items for return or exchange (there is a 20% restocking fee) that is made within 5 days from the date of receiving your items, which is subject to confirmation with us either by email or telephone. • We only accept items for return or exchange that are in their original/resale condition. • Any items returned dirty, washed, or used will NOT be eligible for refund. • Discounted / special priced items are final sales and will not be eligible for Exchanges • Shipping cost is not refundable. Return shipping costs are the responsibility of the customers. • Re-shipping charges for exchanged item(s) will be applied. Customer will bear the shipping cost of the new item and difference in price between the returned and new item. • We will NOT take responsibility for loss or damage to items sent back to us, so, please ensure that your item is properly packaged and insured, if necessary. In the event that the exchange item is out of stock, we will provide a refund in the form of store credit. |
Return / Exchange Policy
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Cancellation
- Request for cancellation if product has not been dispatched after payment completion.
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Return
- Request for return within 7 calendar days following delivery date.
- Check seller’s approval on buyer’s request.
- Buyer sends product in question to seller.
- Seller receives and checks returned product
- Seller approves return and return is completed.
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Exchange
- Request for exchange within 7 calendar days following receipt of delivery.
- Check seller’s approval on buyer’s request.
- Buyer sends product in question to seller.
- Seller receives and checks returned product
- Seller send new product to buyer, and buyer receives it, and exchange is completed.
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How to Request for Cancellation/Return/Exchange
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You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected. -
You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded. -
You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
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You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
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Criteria for Return/Exchange
You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:
- When request due to change of mind is made after 7 calendar days following delivery date
- When product is used, destroyed or damaged
- When tag attached to product is removed or package of product is opened and product value is damaged
- When sealed package is opened or packaging materials are lost
- When too much time has passed and product value has so decreased that its re-sale is not possible
- When return/exchange request is made for customized product such as hand-made shoes or accessories
- When components of product (including free gift) have been used or lost
- When buyer did not follow instructions included in product
- As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
- As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.
For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.
Notice
- Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
- For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.