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[Recommend] Sexy Lingerie Underwear (Low-waist/ bow-knot / Thongs)

Selling Price
RM 65.00
Discounted Price
RM 35.00
46%
Shipping
  • Free
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Basic Information of Product

Basic Information of Product
Product Status/Sales Type New Product No. 1404169
Weight (kg) 0.5 kg Country of Origin N/A
Shipping Method

Courier Service

GST Applicable Not Applicable (Non-GST seller)
Tax Invoice No
After Sale Service email: 11street@coolplay.com.my

11street receives report on products to protect buyers’ right. For further information on safe trade, please contact us.

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For order related and other issues, kindly click on E-mail Enquiry here.

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Seller Information

Seller Information
Seller CoolPlay
Ship-From Address Johor Bahru, Johor
Return/Exchange Address Johor Bahru, Johor
Notice on Return/Exchange If you are not satisfied with the product purchased for quality damage reasons, you may return it within 7 workings days of delivery for a refund.
Returned item must be in its original condition.
Seven (7) working days are counted from the date you receive the merchandise(Based On the Received Date from Courier Trace System).
Buyer will be responsible for any charges incurred in returning the item back to us
Delivery charges are non refundable (if any) Prior to any return, please contact us first for return address and return procedure We reserve the rights for final decision making.
Due to the nature of the merchandise, we will not exchange or refund any items that have been used or washed.
Please check the size chart when ordering and ensure you receive the correct item by checking the label on the wrapping when you receive it.
An exchange will only be made if there is a fault in the garment within 7days.
We only accept return if quality Fabric damage (means that is, the hole) . Other damage, such as small, washable slightly dirty, minor stains and staining, slightly yellow, thread, small scratches, a small snag, Marks positional , cut standard, off-line jumper subtle problems, it is not consider as a quality problem!
Quality problems, please contact our customer service, and take the picture to prove, and the we will settle refund or replace. Postage will pay by us for our quality problem.

Management Team

Return / Exchange Policy

  1. Cancellation
    • Request for cancellation if product has not been dispatched after payment completion.
  2. Return
    • Request for return within 7 calendar days following delivery date.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller approves return and return is completed.
  3. Exchange
    • Request for exchange within 7 calendar days following receipt of delivery.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller send new product to buyer, and buyer receives it, and exchange is completed.
  • How to Request for Cancellation/Return/Exchange
    • You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
      But, in case seller has already dispatched product, cancellation request can be rejected.
    • You can request for return after obtaining product, you should send the product in question to seller.
      After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.
    • You can request for exchange if wrong product is shipped, you should send the product in question to seller.
      After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
  • Criteria for Return/Exchange

    You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

    • When request due to change of mind is made after 7 calendar days following delivery date
    • When product is used, destroyed or damaged
    • When tag attached to product is removed or package of product is opened and product value is damaged
    • When sealed package is opened or packaging materials are lost
    • When too much time has passed and product value has so decreased that its re-sale is not possible
    • When return/exchange request is made for customized product such as hand-made shoes or accessories
    • When components of product (including free gift) have been used or lost
    • When buyer did not follow instructions included in product
  • As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
  • As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

  • Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
  • For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.