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  • Free
  • Shipping Exclusion
    Shipping Exclusion
    West Malaysia
    • Perlis
    • Kedah
    • Pulau Pinang
    • Kelantan
    • Terengganu
    • Pahang
    • Perak
    • Negeri Sembilan
    • Melaka
    • Johor
    East Malaysia
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Appstudio
Seller Information
Seller Information
Seller Appstudio
Seller's Address
  • Ship-From Address

    Petaling Jaya, Selangor

  • Return/Exchange Address

    Petaling Jaya, Selangor

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Basic Information of Product

Basic Information of Product
Product Status/Sales Type New Product No. 1344522
Weight (kg) 1 kg Country of Origin N/A
Shipping Method

Courier Service

GST Applicable Not Applicable (Non-GST seller)
Tax Invoice No
After Sale Service Q. How long does take you to reply to my email?
A. Sometimes if we are really busy it takes a little longer but in the most cases you will response the same day.
We will always respond to your email within a maximum of 1 working day even if it is only to acknowledge your email
and advise you that we are still dealing with your enquiry.

Q. What if my delivery doesn't arrive when expected?
A. The cut off time for orders to be processed for next 3 working day, delivery is 2pm Monday to Friday.
Orders received by us after 2pm will be processed on the next working day. Where orders are received at a weekend,
they will be processed on the next working day ie Monday with the exception of Selangor’s public holiday.
Goods are shipped with a third party courier. In the unlikely event that a problem occurs with your delivery,
or you do not receive your goods when expected, please contact us between 8am and 7pm Monday to Friday
Tel: +6018 3811268 or email: stovechan@yahoo.com and we will track your order immediately.

Q. What is your privacy policy?
A. Appstudio does not disclose buyers' information to third parties other than details that are processed as part
of the order fulfilment.

Q. Can I collect my order?
A. You are welcome to collect your order from us, however you must contact us for arrangement/appointment prior to pickup.

11street receives report on products to protect buyers’ right. For further information on safe trade, please contact us.

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For order related and other issues, kindly click on E-mail Enquiry here.

E-mail Enquiry

 

Seller Information

Seller Information
Seller Appstudio
Ship-From Address Petaling Jaya, Selangor
Return/Exchange Address Petaling Jaya, Selangor
Notice on Return/Exchange Below are some of the more common frequently asked questions from our customers. If you do not find the
answer you are looking for and have any question at all for us please do not hesitate to contact us.
Q. Do you require minimum order?
A. Our minimum order is (1) 0ne packet (with 5 pieces ). There are no minimum order.
Q. What are your delivery options
A. We deliver throughout Peninsular Malayalaysia.Delivery courier is RM12 per trip for Peninsula destinations for
purchase above RM50.00. For purchase above RM200.00, delivery is free.

Q. What if I want to return items?
A. Goods sold on this website are supplied in good faith. However, if you order the wrong item,
and are not completely satisfied with the items you receive or simply want to return your goods,
you must arrange for them to be returned to us. And provided they are received by us in good condition
(ie the same condition when you received the goods), we will refund the cost of the goods in full less the
carriage costs incurred.
If any goods are faulty or damaged when you receive them, we will arrange for them to be replaced or refunded
but you must notify us within 2 days of receipt otherwise no claims will be entertained. Delivery charges for
damaged or faulty goods or errors made by us will be fully refunded and/or not charged.

If you are looking to order large quantities on a regular basis of a particular item we may be able to offer
further discounts. Please help to contact us to discuss your requirements in further details.

For any other enquiries, please email us at stovechan@yahoo.com

Return / Exchange Policy

  1. Cancellation
    • Request for cancellation if product has not been dispatched after payment completion.
  2. Return
    • Request for return within 7 calendar days following delivery date.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller approves return and return is completed.
  3. Exchange
    • Request for exchange within 7 calendar days following receipt of delivery.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller send new product to buyer, and buyer receives it, and exchange is completed.
  • How to Request for Cancellation/Return/Exchange
    • You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
      But, in case seller has already dispatched product, cancellation request can be rejected.
    • You can request for return after obtaining product, you should send the product in question to seller.
      After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.
    • You can request for exchange if wrong product is shipped, you should send the product in question to seller.
      After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
  • Criteria for Return/Exchange

    You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

    • When request due to change of mind is made after 7 calendar days following delivery date
    • When product is used, destroyed or damaged
    • When tag attached to product is removed or package of product is opened and product value is damaged
    • When sealed package is opened or packaging materials are lost
    • When too much time has passed and product value has so decreased that its re-sale is not possible
    • When return/exchange request is made for customized product such as hand-made shoes or accessories
    • When components of product (including free gift) have been used or lost
    • When buyer did not follow instructions included in product
  • As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
  • As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

  • Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
  • For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.