|Product Status/Sales Type||New||Product No.||922513||Weight (kg)||0.2 kg||Country of Origin||N/A|
|GST Applicable||SR 6%|
|Tax Invoice||Yes (available in My Page)|
|After Sale Service|
11street receives report on products to protect buyers’ right. For further information on safe trade, please contact us.Reportgo
For order related and other issues, kindly click on E-mail Enquiry here.E-mail Enquiry
|Ship-From Address||Perai, Pulau Pinang|
|Return/Exchange Address||Perai, Pulau Pinang|
|Notice on Return/Exchange||7 days return or exchange policy
If you are NOT 100% satisfied with your purchase for any reason, we will gladly accept returns of packages within 7 days of the order date and issue a full refund.
All we ask is that the product is...
- not used
- in the same condition you received it
- in the original box and / or packaging
We value your shopping experience on top of everything else, that's why we also accept exchange (for item of equal or lesser value) if the item does not live up to your expectation or any other reasons beyond our wildest imagination.
However, this does not apply to the sale or clearance items in which we already mentioned no refund nor return will not be entitled for this. Also, we cannot extend this return policy to resellers of our product.
Return or exchange procedures
Please request for return or exchange by emailing us at email@example.com within 7 days from the day order is received. You have to include the following details in the email:
- Order no:
- Contact no:
- Product to return or exchange:
- Reason for return or exchange (so that we can improve!):
Once we receive your request for return or exchange, we shall contact you within 3 business days for further instructions. To exchange item, please let us know the item you like to have in exchanged.
In most cases, you will need to bear the shipping charges for returning the item to us. However, if we send the wrong or defective items to you, we will bear all the cost of return shipping (as long as you use a standard shipping method) and we will make sure we send the correct items to you, ALL at our expense.
Once your return is received and inspected by us (usually within 72 hours of receipt), your refund will be processed and we will contact you to arrange the refund.
Just don't forget that before you ship anything back to us, please email firstname.lastname@example.org first so that we can provide you with complete return instructions.
You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:
For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.