Store’s Best Items
| Seller | iCareguru.com |
|---|---|
| Seller's Address |
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Basic Information of Product
| Product Status/Sales Type | New | Product No. | 781622 | Weight (kg) | 0.35 kg | Country of Origin | N/A |
|---|---|---|---|
| Shipping Method |
Courier Service |
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| GST Applicable | SR 6% | ||
| Tax Invoice | Yes (available in My Page) | ||
| After Sale Service | custsvc@icareguru.com | ||
11street receives report on products to protect buyers’ right. For further information on safe trade, please contact us.
ReportgoFor order related and other issues, kindly click on E-mail Enquiry here.
E-mail Enquiry|
Osteoarthritis, the wearing away of the cartilage in the joints, is the leading cause of pain and disability. Glucosamine helps to build and repair cartilage - reducing joint pain and improving ease of movement. WHO WILL BENEFIT Those suffering from moderate-to-severe Osteoarthritis (OA) - especially of the knee USAGE
Contains 2 units of Ostesamin Plus Chondroitin 100 tablets and 1 unit of Ostemsm 150 tablets. |
Seller Information
| Seller | iCareguru.com |
|---|---|
| Ship-From Address | Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur |
| Return/Exchange Address | Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur |
| Notice on Return/Exchange | RETURNS & REFUNDS What is the return and refund policy? Your total satisfaction is our primary concern. We carry only the best quality and value products. If your order is damaged or for some reason you aren't entirely happy with the product, then we aren't happy either. For incorrect or defective items, we have a 14 day return policy upon receipt of order by the customer, subject to the following terms and conditions: Item must be in their original purchase condition. All packaging must be unmarked and not defaced in any manner. This return policy does not apply to items which have been stated as Non-exchangeable and Non-refundable on the website. All returns will be reviewed first by iCareguru and we reserve the right to perform remedies including: Replacing the product with a new item of the same original order Full refund either in cash or iCareguru points How do I return an item? For all return requests, please email us at custsvc@icareguru.com, including your contact details, Order ID and the reason for return. Alternatively, you can reach us at +6018 955 0102 We will inform you once your request has been received and proceed with the refund as appropriate. Where will I find my order ID or order reference number? Once you have placed an order, you will receive a confirmation email from us which will have your order reference number on it. Please keep this in case you need to get in contact with us. Alternatively, you can refer to your Order History upon signing into your iCareguru Account. |
Return / Exchange Policy
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Cancellation
- Request for cancellation if product has not been dispatched after payment completion.
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Return
- Request for return within 7 calendar days following delivery date.
- Check seller’s approval on buyer’s request.
- Buyer sends product in question to seller.
- Seller receives and checks returned product
- Seller approves return and return is completed.
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Exchange
- Request for exchange within 7 calendar days following receipt of delivery.
- Check seller’s approval on buyer’s request.
- Buyer sends product in question to seller.
- Seller receives and checks returned product
- Seller send new product to buyer, and buyer receives it, and exchange is completed.
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How to Request for Cancellation/Return/Exchange
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You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected. -
You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded. -
You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
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You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
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Criteria for Return/Exchange
You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:
- When request due to change of mind is made after 7 calendar days following delivery date
- When product is used, destroyed or damaged
- When tag attached to product is removed or package of product is opened and product value is damaged
- When sealed package is opened or packaging materials are lost
- When too much time has passed and product value has so decreased that its re-sale is not possible
- When return/exchange request is made for customized product such as hand-made shoes or accessories
- When components of product (including free gift) have been used or lost
- When buyer did not follow instructions included in product
- As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
- As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.
For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.
Notice
- Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
- For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.