Store’s Best Items
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Toddler Potty Training Pant/ Newborn Diaper Cloth Pants (Adjustable & One Size)宝宝尿布隔尿裤
RM 8.00
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Cutie Waterproof Silicone Bib 儿童防水软围嘴饭兜
RM 25.00
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Adjustable Baby Swim Pants/ Swim Diapers 宝宝游泳裤 (防水可调节)
RM 21.00
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Reusable Swim Diaper / Diaposable Leakproof Nappy 婴儿专业防水纸尿裤/游泳裤单片
RM 7.00
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Breathable Baby Cot Mattress Protector /Multipurpose Waterproof Mattress Protector Sheet
RM 30.00
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2 for RM19 "Cutie Face" Maternity panties “可爱笑脸” 纯棉托腹孕妇内裤
RM 19.00
Cutie berry
Satisfaction Rating 97%
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Seller Information
| Seller | Cutie berry |
|---|---|
| Seller's Address |
|
Basic Information of Product
| Product Status/Sales Type | Pre-order of New Products | Product No. | 1348552 | Weight (kg) | 0.2 kg | Country of Origin | N/A |
|---|---|---|---|
| Shipping Method |
Courier Service |
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| GST Applicable | Not Applicable (Non-GST seller) | ||
| Tax Invoice | No | ||
| After Sale Service | Please email to mycutieberry@gmail.com | ||
11street receives report on products to protect buyers’ right. For further information on safe trade, please contact us.
ReportgoFor order related and other issues, kindly click on E-mail Enquiry here.
E-mail Enquiry|
|
Seller Information
| Seller | Cutie berry |
|---|---|
| Ship-From Address | Sungai Buloh, Selangor |
| Return/Exchange Address | Sungai Buloh, Selangor |
| Notice on Return/Exchange | Please take note that the colors maybe slightly difference from the picture. We will not responsible for any material problem, sizes difference, color not 100% same as the picture, and any unforeseen problems. Please take note that all goods sold are not exchangeable or refundable. All orders are checked for defects before shipment. In an unfortunate case which customer receiving an unsatisfactory item, (any factory defected item(s) such as faulty zip, holes and obvious stains) shall we send you any wrong products accidentally, the management has the rights to either replace it with the correct one or offer partial/full refund without replacement depending on cases. We reserve the rights to demand customers to post back the defects/wrong item(s) and we will bear two way postage cost (return and replace) depending on necessity. Any defects occurred during transit or shipping (especially for fragile items), the management has the rights to reject claim as the damage was not done by us but rather during shipping. We can't guarantee safe shipping for fragile products as deliveries are done by third party company. We make every effort to deliver goods within the estimated time, however delays are occasionally inevitable, and we cannot be held liable for any loss caused to you by late delivery. |
Return / Exchange Policy
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Cancellation
- Request for cancellation if product has not been dispatched after payment completion.
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Return
- Request for return within 7 calendar days following delivery date.
- Check seller’s approval on buyer’s request.
- Buyer sends product in question to seller.
- Seller receives and checks returned product
- Seller approves return and return is completed.
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Exchange
- Request for exchange within 7 calendar days following receipt of delivery.
- Check seller’s approval on buyer’s request.
- Buyer sends product in question to seller.
- Seller receives and checks returned product
- Seller send new product to buyer, and buyer receives it, and exchange is completed.
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How to Request for Cancellation/Return/Exchange
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You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected. -
You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded. -
You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
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You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
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Criteria for Return/Exchange
You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:
- When request due to change of mind is made after 7 calendar days following delivery date
- When product is used, destroyed or damaged
- When tag attached to product is removed or package of product is opened and product value is damaged
- When sealed package is opened or packaging materials are lost
- When too much time has passed and product value has so decreased that its re-sale is not possible
- When return/exchange request is made for customized product such as hand-made shoes or accessories
- When components of product (including free gift) have been used or lost
- When buyer did not follow instructions included in product
- As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
- As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.
For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.
Notice
- Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
- For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.