Store’s Best Items
Basic Information of Product
| Product Status/Sales Type | New | Product No. | 840640 | Weight (kg) | 0.2 kg | Country of Origin | N/A |
|---|---|---|---|
| Shipping Method |
Courier Service |
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| GST Applicable | Not Applicable (Non-GST seller) | ||
| Tax Invoice | No | ||
| After Sale Service | |||
11street receives report on products to protect buyers’ right. For further information on safe trade, please contact us.
ReportgoFor order related and other issues, kindly click on E-mail Enquiry here.
E-mail Enquiry
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Note: This general size chart is based on measurements collected from suppliers of our clothing brands. Information are based on approximation and NOT specifically for exact item. |
Seller Information
| Seller | FH Club |
|---|---|
| Ship-From Address | Klang, Selangor |
| Return/Exchange Address | Klang, Selangor |
| Notice on Return/Exchange | All of our products are non-returnable. However, if you have received an item with a defect or you were delivered the wrong product, we’re more than happy to exchange. As for authenticity, if you feel or believe that the item that you purchased is not of full authenticity and are able to prove the inauthenticity with legit supporting facts, feel free to contact us to request for a 100% Moneyback. We at FH Club only sell 100% Authentic NEW goods and do not tolerate any inauthentic goods. Please request for return or exchange by emailing us at enquiry@fhclub.com.my within 14 days from the day order is received. You have to include the following details in the email: • Order no: • Contact no: • Product to return or exchange: • Reason for return or exchange (so that we can improve!): • A photo or two showing the defect/fault of the item Once we receive your request for return or exchange, we shall contact you within 3 business days for further instructions. To exchange item, please let us know the item you like to have in exchanged. We will bear all the cost of return shipping (as long as you use a standard shipping method) and we will make sure we send the correct items to you, ALL at our expense. Should the item be out of stock, we will issue a cash refund. Just don't forget that before you ship anything back to us, please email enquiry@fhclub.com.my first so that we can provide you with complete return instructions. |
Return / Exchange Policy
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Cancellation
- Request for cancellation if product has not been dispatched after payment completion.
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Return
- Request for return within 7 calendar days following delivery date.
- Check seller’s approval on buyer’s request.
- Buyer sends product in question to seller.
- Seller receives and checks returned product
- Seller approves return and return is completed.
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Exchange
- Request for exchange within 7 calendar days following receipt of delivery.
- Check seller’s approval on buyer’s request.
- Buyer sends product in question to seller.
- Seller receives and checks returned product
- Seller send new product to buyer, and buyer receives it, and exchange is completed.
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How to Request for Cancellation/Return/Exchange
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You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected. -
You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded. -
You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
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You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
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Criteria for Return/Exchange
You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:
- When request due to change of mind is made after 7 calendar days following delivery date
- When product is used, destroyed or damaged
- When tag attached to product is removed or package of product is opened and product value is damaged
- When sealed package is opened or packaging materials are lost
- When too much time has passed and product value has so decreased that its re-sale is not possible
- When return/exchange request is made for customized product such as hand-made shoes or accessories
- When components of product (including free gift) have been used or lost
- When buyer did not follow instructions included in product
- As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
- As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.
For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.
Notice
- Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
- For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.