4. Clearance

Kleenso Moisturising Hand Soap 500ml (Lavender/Green Apple/Lemon Orange)

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Shipping information
Shipping Method

Courier Service (Bundle Shipping is Available)

Shipping Rate Notice by Location
  • West Malaysia

    RM 7.00 for up to 1 kg 
    RM 2.00 for each additional 1 kg

  • Sabah

    RM 10.00 for up to 0.5 kg 
    RM 5.00 for each additional 0.5 kg

  • Sarawak

    RM 10.00 for up to 0.5 kg 
    RM 5.00 for each additional 0.5 kg

* The actual shipping fee to be applied can differ according to product qty or options, so please check Shopping Cart page or Order/Payment page.

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  • West Malaysia RM 7.00
  • Sarawak RM 15.00
  • Sabah RM 15.00

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Seller Information
Seller Information
Seller KLEENSO RESOURCES SDN BHD
Seller's Address
  • Ship-From Address

    Subang Jaya, Selangor

  • Return/Exchange Address

    Subang Jaya, Selangor
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Basic Information of Product

Basic Information of Product
Product Status/Sales Type New Product No. 1395703
Weight (kg) 0.6 kg Country of Origin N/A
Shipping Method

Courier Service
GST Applicable SR 6%
Tax Invoice Yes (available in My Page)
After Sale Service kleenso@gmail.com / kleenso.jun@gmail.com | Call us:03-8023 1668

11street receives report on products to protect buyers’ right. For further information on safe trade, please contact us.

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For order related and other issues, kindly click on E-mail Enquiry here.

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- Contain of Tree Tea Oil
- pH Neutral
- 500ml
- Protect your Skin

Seller Information

Seller Information
Seller KLEENSO RESOURCES SDN BHD
Ship-From Address Subang Jaya, Selangor
Return/Exchange Address Subang Jaya, Selangor
Notice on Return/Exchange For wrongly/defect delivered items:
We expect a return within working 7 days. Return items must be in it’s original package and are in re-sell conditions.We will bear the return postage fees. Cash refund is not allowed, we will arrange a shipment with the correct/same product.

Out of stock items:
To those item which payment had been made, and you do not wish to wait for re-stocking. Kindly provide us your full name and bank account no for a refund.

Missing items:
If your orders are shipped with missing items/accessories, kindly contact us via e-mail us pictures and details within 7 working days. We will rectify the issue ASAP and re-arrange another shipment for the missing parts that is zero cost to you.

Return / Exchange Policy

  1. Cancellation
    • Request for cancellation if product has not been dispatched after payment completion.
  2. Return
    • Request for return within 7 calendar days following delivery date.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller approves return and return is completed.
  3. Exchange
    • Request for exchange within 7 calendar days following receipt of delivery.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller send new product to buyer, and buyer receives it, and exchange is completed.
  • How to Request for Cancellation/Return/Exchange
    • You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
      But, in case seller has already dispatched product, cancellation request can be rejected.
    • You can request for return after obtaining product, you should send the product in question to seller.
      After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.
    • You can request for exchange if wrong product is shipped, you should send the product in question to seller.
      After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
  • Criteria for Return/Exchange

    You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

    • When request due to change of mind is made after 7 calendar days following delivery date
    • When product is used, destroyed or damaged
    • When tag attached to product is removed or package of product is opened and product value is damaged
    • When sealed package is opened or packaging materials are lost
    • When too much time has passed and product value has so decreased that its re-sale is not possible
    • When return/exchange request is made for customized product such as hand-made shoes or accessories
    • When components of product (including free gift) have been used or lost
    • When buyer did not follow instructions included in product
  • As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
  • As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

  • Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
  • For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.