• New

Kelvin Gems Premium My Heart Pendant+Earrings Gift Set m/w SWAROVSKI Zirconia

Selling Price
RM 500.00
Original Price
RM 752.00
Discount Rate
34% OFF
Option
+-

Sold by Kelvin Gems

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Basic Information

Basic Information of Product
Product Status/Sales Type New Product No. 332343
Weight (KG) 0.3 kg Country of Origin N/A
Shipping Method Courier Service
GST Applicable Not Applicable (Non-GST seller)
After Sale Service
Brand Kelvin Gems

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      Product Q&A

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        Exchange & Return Policy

        Seller's Information

        Seller Kelvin Gems
        Shipping from
        Return/Exchange address
        Notice on Return/exchange -7 Days Observation Period

        Thank you for shopping at Kelvin Gems. You may enjoy 7 days of observation period on all our products from the date of purchase. You may exchange the purchased product if you find any defects on the product, but please ensure the product is in its original condition and complete with original packaging. Workshops, classes, or courses are excluded from exchange.

        WARRANTY | FREE WITH PURCHASE

        90-Days International Product Warranty on all our product

        All products sold by Kelvin Gems are entitled to 90 days warranty (worldwide or local) from the date of purchase.
        We will repair your jewellery free of charge within 90 days from the original purchase date if damage was caused by shipping or due to normal wear and tear.
        Upon expiry of the 90-day warranty period, you will be offered with the most reliable and reasonably-priced-repair service. Please contact our Customer Service Department for an estimated cost of repairing your jewellery.
        Please contact our Customer Service Representative for a Return Authorisation Number and follow our simple product repair procedures.
        All products returned for any reason must be accompanied with a valid Return Authorization Number or we shall deny the return.

        11Street Return/Exchange Policy

        1. Cancellation
          • Request for cancellation if product has not been dispatched after payment completion.
          • Strictly no cancellation for E-voucher after purchased.
        2. Return
          • Request for return within 7 calendar days following delivery date.
          • Check seller's approval on buyer's request.
          • Buyer sends product in question to buyer.
          • Seller receives and checks returned product.
          • Seller approves return and return is completed.
          • Strictly no return or refund for E-voucher.
        3. Exchange
          • Request for exchange within 7 calendar days following receipt of delivery.
          • Check seller's approval on buyer's request.
          • Buyer sends product in question to seller.
          • Seller receives and checks returned product
          • Seller send new product to buyer, and buyer receives it, and exchange is completed.
          • No exchange for E-voucher purchased.

        How to Request for Cancellation/Return/Exchange

        • You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
          But, in case seller has already dispatched product, cancellation request can be rejected.
        • You can request for return after obtaining product, you should send the product in question to seller.
          After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.
        • You can request for exchange if wrong product is shipped, you should send the product in question to seller.
          After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

        Criteria for Return/Exchange

        You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

        • When request due to change of mind is made after 7 calendar days following delivery date
        • When product is used, destroyed or damaged
        • When tag attached to product is removed or package of product is opened and product value is damaged
        • When sealed package is opened or packaging materials are lost
        • When too much time has passed and product value has so decreased that its re-sale is not possible
        • When return/exchange request is made for customized product such as hand-made shoes or accessories
        • When components of product (including free gift) have been used or lost
        • When buyer did not follow instructions included in product

        As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.

        As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

        For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720-0000 and we will do our best to help you.

        Notice

        • Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
        • For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.

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        Kelvin Gems Premium My Heart Pendant+Earrings Gift Set m/w SWAROVSKI Zirconia

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