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Kelvin Gems Black Fleur Pendant Necklace

Selling Price
RM 259.00 (GST Included)
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Basic Information of Product

Basic Information of Product
Product Status/Sales Type New Product No. 334045
Weight (kg) 0.001 kg Country of Origin N/A
Shipping Method

Courier Service

GST Applicable Not Applicable (Non-GST seller)
Tax Invoice No
After Sale Service *KEEP YOUR RECEIPT for warranty. LIFETIME WARRANTY | FREE WITH PURCHASE 90-Days International Product Warranty on all our product •All product sold by Kelvin Gems is entitled to 90 days warranty (worldwide or local) from the date of purchase. •We will repair your jewellery free of charge within 90 days from the original purchase date if damage was caused by shipping or due to normal wear and tear. •We will pay all shipping cost if damage was found during this period of time. •Upon expiry of the 90-day warranty period, we offer you the most reliable and reasonably-priced-repair service. Our Customer Service Department will provide you with an estimated cost of repairing your jewellery. •Please contact our Customer Service Representative for a Return Authorization Number and follow our simple product repair procedure. •Please keep your original receipt for warranty and contact us to arrange mail the product(s) to 2-03 Mezz Floor, Amoda Building, 22 Jalan Imbi 55100 Kuala Lumpur, Malaysia using registered post or courier service. •All product returned for any reason must be accompanied with a valid Return Authorization Number or we shall deny the return. •Subject to our investigation. 1-Year International Warranty on all our creation MADE WITH SWAROVSKI GEMS •All product MADE WITH SWAROVSKI GEMS sold by Kelvin Gems is accompanied with International Warranty Certificate. •For defect in workmanship material found within one year after the date of purchase from Kelvin Gems, we will repair or replace the defective part or item. •Defects resulting from normal wear and tear, abuse, misuse, accident, negligence of attempted repairs are excluded from this warranty. Kelvin Gems is at its absolute discretion, and will access each request on a case by case basis.

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Black Fleur Pendant Necklace in 18K White Gold Plated Stainless Steel - Packed in high-quality velvet hard-cover box - Free gift box packaging - 90 Days Warranty, free polishing service, free delivery nationwide, 7 days exchange period

Seller Information

Seller Information
Seller Kelvin Gems
Ship-From Address Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Return/Exchange Address Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Notice on Return/Exchange Return Policy *KEEP YOUR RECEIPT for warranty. 7-DAY OBSERVATION PERIOD Thank you for shopping at Kelvin Gems. You may enjoy 7 days of observation period on all our products from the date of purchase. You may exchange the purchased product if you find any product defect, but please ensure the product is in original condition and complete with original packaging. Workshops, classes, or courses are excluded from exchange.

Return / Exchange Policy

  1. Cancellation
    • Request for cancellation if product has not been dispatched after payment completion.
  2. Return
    • Request for return within 7 calendar days following delivery date.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller approves return and return is completed.
  3. Exchange
    • Request for exchange within 7 calendar days following receipt of delivery.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller send new product to buyer, and buyer receives it, and exchange is completed.
  • How to Request for Cancellation/Return/Exchange
    • You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
      But, in case seller has already dispatched product, cancellation request can be rejected.
    • You can request for return after obtaining product, you should send the product in question to seller.
      After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.
    • You can request for exchange if wrong product is shipped, you should send the product in question to seller.
      After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
  • Criteria for Return/Exchange

    You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

    • When request due to change of mind is made after 7 calendar days following delivery date
    • When product is used, destroyed or damaged
    • When tag attached to product is removed or package of product is opened and product value is damaged
    • When sealed package is opened or packaging materials are lost
    • When too much time has passed and product value has so decreased that its re-sale is not possible
    • When return/exchange request is made for customized product such as hand-made shoes or accessories
    • When components of product (including free gift) have been used or lost
    • When buyer did not follow instructions included in product
  • As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
  • As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

  • Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
  • For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.