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Japanese Exfoliating Foot Mask

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Shipping information
Shipping Method

Courier Service

Shipping Rate Notice by Location
  • West Malaysia

    RM 8.00 for up to 1 kg 
    RM 6.00 for each additional 1 kg

  • Sabah

    RM 13.00 for up to 1 kg 
    RM 13.00 for each additional 1 kg

  • Sarawak

    RM 13.00 for up to 1 kg 
    RM 13.00 for each additional 1 kg

* The actual shipping fee to be applied can differ according to product qty or options, so please check Shopping Cart page or Order/Payment page.

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  • West Malaysia RM 8.00
  • Sarawak RM 13.00
  • Sabah RM 13.00

Basic Information of Product

Basic Information of Product
Product Status/Sales Type New Product No. 1361286
Weight (kg) 1 kg Country of Origin N/A
Shipping Method

Courier Service

GST Applicable Standard Rate
Tax Invoice Yes (available in My Page)
After Sale Service Email: cs.ekano@yahoo.com
Contact: 01124377767 (Prefer SMS or WhatsApp)
Warranty issues include defect item, missing item, wrong colour or size, and etc. Please contact us for any warranty issue.
Our staff will attend to your enquiry by next working day
(Office hour: Monday– Friday 9.30am-5pm)
Any defect item (verified upon received) we will full refund of postage fee.
Other reason for return, customer has to bear the postage fee of return

11street receives report on products to protect buyers’ right. For further information on safe trade, please contact us.

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For order related and other issues, kindly click on E-mail Enquiry here.

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Product details of Japanese Exfoliating Foot Mask

This is for one pair of brand new, never opened feet renewal treatment mask (1 pair). It completely removes rough cuticles, heel, dead skin, athelete's feet and give you summer ready baby feet. 
Contains milk fermentation extract, lactic acid, protease (a protein digesting enzyme)

 

How to use:

-Thoroughly wash your feet (soaking in hot water will enhance the essence's absorption). For people with extremely rough cuticles, you may also exfoliate your feet prior using the masks.
- Dry your feet.
-Remove the masks from the pouch and wear them as if you are wearing your socks.
-It is recommended to wear a pair of normal socks outside of the masks, this will ensure that the masks stay in place and facilitate your movement.
-Wear the masks for 1-2 hours (minimum 30 minutes for sensitive skin). You may experience tingling or warming sensation, this indicates that the masks are working. Stop using if you experience uncomfortable burning sensation.
-Remove the mask and rinse your feet with water.
-Wait for the peeling process to start. Depending on feet's condition, the entire process may take 7-15 days, or longer depending on the absorption of each person (I only started peeling after 10 days). 
Note: It is normal that some people may experience excessive peeling whereas others may experience very little peeling after the first pair. You may restart the process after 20-30 days (when the peeling has stopped) to achieve the desired effect. 
- When you see that your feet has started peeling, soaking in warm water every night is highly recommended (adding some vinegar is good too). You may use a feet exfoliating tool to help to you remove the dead skin (be gentle). Try not to apply lotion/moisturizer because you want your dead skin to peel off.
For best results: if you don't see peeling within 7 days, you may use another mask to enhance absorption and expedite peeling. This is not recommended if you have newly peeled skin or wounds/cuts.

 

Important:

-Do not use the masks if you have active cut or wounds. The masks may cause irritation.
-After using the masks, prevent excessive walking, high heels, and/or excess gym. 
-If you have concern of whether you can use it or not, please consult your physician.
-Not recommended for people with special health conditions, e.g. pregnant.
-This product is not intended to cure or diagnose diseases.


 

 

Seller Information

Seller Information
Seller Shopper Street
Ship-From Address Bukit Mertajam, Pulau Pinang
Return/Exchange Address Bukit Mertajam, Pulau Pinang
Notice on Return/Exchange Email: cs.ekano@yahoo.com
Contact: 01124377767 (Prefer SMS or WhatsApp)
Warranty issues include defect item, missing item, wrong colour or size, and etc. Please contact us for any warranty issue.
Our staff will attend to your enquiry by next working day
(Office hour: Monday– Friday 9.30am-5pm)
Any defect item (verified upon received) we will full refund of postage fee.
Other reason for return, customer has to bear the postage fee of return

Return / Exchange Policy

  1. Cancellation
    • Request for cancellation if product has not been dispatched after payment completion.
  2. Return
    • Request for return within 7 calendar days following delivery date.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller approves return and return is completed.
  3. Exchange
    • Request for exchange within 7 calendar days following receipt of delivery.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller send new product to buyer, and buyer receives it, and exchange is completed.
  • How to Request for Cancellation/Return/Exchange
    • You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
      But, in case seller has already dispatched product, cancellation request can be rejected.
    • You can request for return after obtaining product, you should send the product in question to seller.
      After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.
    • You can request for exchange if wrong product is shipped, you should send the product in question to seller.
      After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
  • Criteria for Return/Exchange

    You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

    • When request due to change of mind is made after 7 calendar days following delivery date
    • When product is used, destroyed or damaged
    • When tag attached to product is removed or package of product is opened and product value is damaged
    • When sealed package is opened or packaging materials are lost
    • When too much time has passed and product value has so decreased that its re-sale is not possible
    • When return/exchange request is made for customized product such as hand-made shoes or accessories
    • When components of product (including free gift) have been used or lost
    • When buyer did not follow instructions included in product
  • As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
  • As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

  • Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
  • For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.