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Instax Frame | Solid Wooden Frame | Display 8 Fujifilm Instax Film Photo | Accessories Included

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Seller Information
Seller Information
Seller Frambie Artspace
Seller's Address
  • Ship-From Address

    Sungai Jawi, Pulau Pinang

  • Return/Exchange Address

    Sungai Jawi, Pulau Pinang
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Basic Information of Product

Basic Information of Product
Product Status/Sales Type New Product No. 1179197
Weight (kg) 0.9 kg Country of Origin N/A
Shipping Method

Courier Service
GST Applicable SR 6%
Tax Invoice Yes (available in My Page)
After Sale Service

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Natural Wooden Frame Attach Photo Onto The Rope DIY Kit Fun Experience Beautiful Wooden Clips Frambie Workmanship

Seller Information

Seller Information
Seller Frambie Artspace
Ship-From Address Sungai Jawi, Pulau Pinang
Return/Exchange Address Sungai Jawi, Pulau Pinang
Notice on Return/Exchange Return Policy
We take pride in the quality of the products we sell. To provide you with the best possible online picture framing & canvas printing experience, we maintain a hassle-free return policy. If you are not satisfied with your purchase, you can return your order for a full refund.

You can return your order for up to 30 days from the date of receipt.
Products must be in original condition, and must be returned in the original box or packaging.
Return shipping is absolutely FREE and applies only once.
Refund will be made through bank transfer after we received the product.
IMPORTANT: Product defect must be report within 7 days from the date of delivery.
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How To Make A Return?
Step 1: Send the order number and specific product you want to return to sales@frambie.com, together with your name, bank name and account details.

Step 2: Our customer service will then email you the shipping information and necessary action.

Step 3: Prepare the products you would like to return, along with the original box and all the printed forms.

Step 4: Send the products to the nearest courier service centre.

If you have any further questions on our return policy and process,
please call our Customer Service team at +6012-5742980.

Return / Exchange Policy

  1. Cancellation
    • Request for cancellation if product has not been dispatched after payment completion.
  2. Return
    • Request for return within 7 calendar days following delivery date.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller approves return and return is completed.
  3. Exchange
    • Request for exchange within 7 calendar days following receipt of delivery.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller send new product to buyer, and buyer receives it, and exchange is completed.
  • How to Request for Cancellation/Return/Exchange
    • You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
      But, in case seller has already dispatched product, cancellation request can be rejected.
    • You can request for return after obtaining product, you should send the product in question to seller.
      After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.
    • You can request for exchange if wrong product is shipped, you should send the product in question to seller.
      After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
  • Criteria for Return/Exchange

    You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

    • When request due to change of mind is made after 7 calendar days following delivery date
    • When product is used, destroyed or damaged
    • When tag attached to product is removed or package of product is opened and product value is damaged
    • When sealed package is opened or packaging materials are lost
    • When too much time has passed and product value has so decreased that its re-sale is not possible
    • When return/exchange request is made for customized product such as hand-made shoes or accessories
    • When components of product (including free gift) have been used or lost
    • When buyer did not follow instructions included in product
  • As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
  • As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

  • Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
  • For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.