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(Import) Blackberry Q5 LTE Pink

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International International Shipping Policy
International Shipping Policy
Delivery Lead time

Delivery of overseas orders will typically take between fourteen (14) and twenty-one (21) days from the date of order acceptance on the 11street website (i.e. the date the order status is updated as "Preparing for Shipment").

Cancellation, Exchange, Returns and Refunds Policy

Any request for cancellation/return/exchange of overseas orders:-

Return, refund and/or exchange of overseas orders due to "change of mind" is strictly prohibited.

Custom Tax

Overseas orders may be subject to import taxes, customs duties and fees levied by Malaysian Customs ("Taxes") upon arrival in Malaysia. As a general principle, such additional charges are to be borne by the global sellers.

However, buyers who have any issues/concerns relating to reimbursement of Taxes may contact 11street Customer Service.

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Seller Information
Seller Information
Seller KILE
Seller's Address
  • Ship-From Address


  • Return/Exchange Address



Basic Information of Product

Basic Information of Product
Product Status/Sales Type New Product No. 1261014
Weight (kg) 0.4 kg Country of Origin N/A
Shipping Method

Courier Service

GST Applicable Not Applicable (Non-GST seller)
Tax Invoice No
After Sale Service
Brand Blackberry

11street receives report on products to protect buyers’ right. For further information on safe trade, please contact us.


For order related and other issues, kindly click on E-mail Enquiry here.

E-mail Enquiry

Product details of Blackberry Q5 4G (English/Arabic Keypad) Pink

Come meet the new BlackBerry Q5 the latest addition to the BlackBerry family. The BlackBerry Q5 is designed and engineered for the youthful or for the young at heart as well with amazing features. Running on the new BB10 operating system and sporting a QWERTY keypad, this great phone brings cool apps, hot games, and more music and movies than ever before and all in an incredibly affordable price.

Brand New Keypad With the new BlackBerry QWERTY keypad, you can perform tasks so much faster thanks to the new Instant Action feature. By entering shortcuts directly on your Q5 home screen, it will automatically bring you directly to where you want to go. Now you jump from your email to BBM or update your Facebook status in just a few quick moves. Besides that, the keypad has been reengineered in conjunction with the new BB10 software to help you type faster and accurately with minimal hassle.


BlackBerry Hub Dont lose the momentum. Stay up ahead of your important tasks with the innovative BlackBerry Hub. Take a glance into your BlackBerry Hub from any app by just a simple swipe to get the view of your social network updates, messages and notification on your Q5.

BBM Video with Screen Share Tired of typing and just wanted to look at your loved one and smile? Bring the text conversation to life with the new BBM Video conversation and watch the smiles of those that matter to you most. You can also use the Screen Share feature on your Q5 to show photos or your browser, review a business document together and even share the view from your camera.

Time Shift Mode Get the perfect smile on everyones face with the Time Shift mode that captures milliseconds before and after your shot. It enables you to edit and select the best elements for your photo, such as bringing back the beautiful bright eyes and lovely smiles of your friends. 

BlackBerry Balance With the Blackberry Balance feature, utilize your Q5 to get on your work email and apps without having to compromise your personal experience and use. BlackBerry Balance technology ensures your information are secured by allowing you to create two personalized individual profiles, one for your business or work purposes and another for your personal use.

BlackBerry World The Q5 is built with the spark of youth in mind and thus with the BlackBerry World, your access to apps, games, music, books and so much more has been improved to give you the best experience. BlackBerry World would even give you suggestions and recommendations so you can get the latest trending apps and try something new and noteworthy.


Seller Information

Seller Information
Seller KILE
Ship-From Address KOWLOON, HONG KONG
Return/Exchange Address KOWLOON, HONG KONG
Notice on Return/Exchange You may return your order or items for any of the following reasons:

1) You received a damaged item from the courier
2) You have proof of purchase (order number, delivery note, bank statement).
3) The goods must be in an 'as new' condition and return in the ORIGINAL, undamaged packaging along with the accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it.
4) The product must not have been used or installed or had any data inputted.
5) All sealed items must not be opened. In case you have opened the seal, please refer for assistance to the relevant service center indicated on the warranty information.

Please note that for hygienic and logistical reasons, some items are not returnable. If your return meets all the requirements above and you wish to proceed with the return, please include the return slip in the parcel and send the item to
Richly Smart Ltd
FLAT C14 3/F Black C Hong Kong Industrial Center
489 Castle Peak Rd
Lai Chi Kok
Hong Kong

Return / Exchange Policy

  1. Cancellation
    • Request for cancellation if product has not been dispatched after payment completion.
  2. Return
    • Request for return within 7 calendar days following delivery date.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller approves return and return is completed.
  3. Exchange
    • Request for exchange within 7 calendar days following receipt of delivery.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller send new product to buyer, and buyer receives it, and exchange is completed.
  • How to Request for Cancellation/Return/Exchange
    • You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
      But, in case seller has already dispatched product, cancellation request can be rejected.
    • You can request for return after obtaining product, you should send the product in question to seller.
      After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.
    • You can request for exchange if wrong product is shipped, you should send the product in question to seller.
      After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
  • Criteria for Return/Exchange

    You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

    • When request due to change of mind is made after 7 calendar days following delivery date
    • When product is used, destroyed or damaged
    • When tag attached to product is removed or package of product is opened and product value is damaged
    • When sealed package is opened or packaging materials are lost
    • When too much time has passed and product value has so decreased that its re-sale is not possible
    • When return/exchange request is made for customized product such as hand-made shoes or accessories
    • When components of product (including free gift) have been used or lost
    • When buyer did not follow instructions included in product
  • As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
  • As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.


  • Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
  • For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.