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(Import) Blackberry Q10 LTE Smartphone - White

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International International Shipping Policy
International Shipping Policy
Delivery Lead time

Delivery of overseas orders will typically take between fourteen (14) and twenty-one (21) days from the date of order acceptance on the 11street website (i.e. the date the order status is updated as "Preparing for Shipment").

Cancellation, Exchange, Returns and Refunds Policy

Any request for cancellation/return/exchange of overseas orders:-

Return, refund and/or exchange of overseas orders due to "change of mind" is strictly prohibited.

Custom Tax

Overseas orders may be subject to import taxes, customs duties and fees levied by Malaysian Customs ("Taxes") upon arrival in Malaysia. As a general principle, such additional charges are to be borne by the global sellers.

However, buyers who have any issues/concerns relating to reimbursement of Taxes may contact 11street Customer Service.

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KILE
Seller Information
Seller Information
Seller KILE
Seller's Address
  • Ship-From Address

    KOWLOON, HONG KONG

  • Return/Exchange Address

    KOWLOON, HONG KONG

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Basic Information of Product

Basic Information of Product
Product Status/Sales Type New Product No. 1237281
Weight (kg) 0.4 kg Country of Origin N/A
Shipping Method

Courier Service

GST Applicable Not Applicable (Non-GST seller)
Tax Invoice No
After Sale Service
Brand Blackberry

11street receives report on products to protect buyers’ right. For further information on safe trade, please contact us.

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For order related and other issues, kindly click on E-mail Enquiry here.

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The latest addition to the Blackberryメs family, the Q10 features a 3.1 inch OLED display, ergonomically designed keyboard and durable, lightweight materials for exceptional performance and look. The classic BlackBerry Keyboard has been revamped and improved to deliver an effortless typing experience.

Images appear in crisp, vibrant detail on the 3.1ヤ OLED display and combined with features and apps that work seamlessly together, your Q10 will bring you to the next level of Blackberryメs experience. The BlackBerry Q10 smartphone is built to keep you moving.

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BlackBerry Balance
With the Blackberry Balance feature, you can use your Q10 to access your work email and apps without disrupting the settings for your personal experience and use. BlackBerry Balance technology ensures your information secured by creating two individual profiles, one for your business or work purposes and another for your personal use.

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BlackBerry Remember
The Q10 performs like a personal assistant for you. Either you are managing a busy project or simply planning the next holiday, the Q10 will make the tedious task easy for you. Build to increase your productivity, the BlackBerry Remember collects all your relevant, lists, messages and web links, and group them all in one place for your future reference.

BlackBerry Hub
Donメt lose the momentum. Stay close to whatメs important to you without stopping with the BlackBerry Hub. Simply take a peek into your BlackBerry Hub from any app by just a swipe to get the view of your social network updates, messages and notification on your Q10.

BBM Video with Screen Share
Tired of typing and just wanted to look at your loved one and smile? Switch your BBMル chat to the new BBMル Video conversation and see the smiles of those that matter to you most. You can also use the Screen Share feature on your Q10 to show photos or your browser, review a business document together and even share the view from your camera.

Voice Control
Use the Voice Command on Q10 to call someone, send them messages, email, schedule appointment or simply to leave a reminder for yourself. You can also search for contact in the phone via the Voice Command or to update your social network account, tweet, post on Facebook or LinkedIn.

DocsToGo
Edit your documents on the go with the pre-installed DocsToGo that allows you to view and create new Word and Excel documents while allowing editing on PowerPoint presentations too.

Seller Information

Seller Information
Seller KILE
Ship-From Address KOWLOON, HONG KONG
Return/Exchange Address KOWLOON, HONG KONG
Notice on Return/Exchange ou may return your order or items for any of the following reasons:

1) You received a damaged item from the courier
2) You have proof of purchase (order number, delivery note, bank statement).
3) The goods must be in an 'as new' condition and return in the ORIGINAL, undamaged packaging along with the accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it.
4) The product must not have been used or installed or had any data inputted.
5) All sealed items must not be opened. In case you have opened the seal, please refer for assistance to the relevant service center indicated on the warranty information.

Please note that for hygienic and logistical reasons, some items are not returnable. If your return meets all the requirements above and you wish to proceed with the return, please include the return slip in the parcel and send the item to
Richly Smart Ltd
FLAT C14 3/F Black C Hong Kong Industrial Center
489 Castle Peak Rd
Lai Chi Kok
Hong Kong

Return / Exchange Policy

  1. Cancellation
    • Request for cancellation if product has not been dispatched after payment completion.
  2. Return
    • Request for return within 7 calendar days following delivery date.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller approves return and return is completed.
  3. Exchange
    • Request for exchange within 7 calendar days following receipt of delivery.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller send new product to buyer, and buyer receives it, and exchange is completed.
  • How to Request for Cancellation/Return/Exchange
    • You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
      But, in case seller has already dispatched product, cancellation request can be rejected.
    • You can request for return after obtaining product, you should send the product in question to seller.
      After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.
    • You can request for exchange if wrong product is shipped, you should send the product in question to seller.
      After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
  • Criteria for Return/Exchange

    You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

    • When request due to change of mind is made after 7 calendar days following delivery date
    • When product is used, destroyed or damaged
    • When tag attached to product is removed or package of product is opened and product value is damaged
    • When sealed package is opened or packaging materials are lost
    • When too much time has passed and product value has so decreased that its re-sale is not possible
    • When return/exchange request is made for customized product such as hand-made shoes or accessories
    • When components of product (including free gift) have been used or lost
    • When buyer did not follow instructions included in product
  • As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
  • As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

  • Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
  • For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.