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Hydraskins.com
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Seller Information
| Seller | Hydraskins.com |
|---|---|
| Seller's Address |
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Basic Information of Product
| Product Status/Sales Type | New | Product No. | 1119241 | Weight (kg) | 0.2 kg | Country of Origin | N/A |
|---|---|---|---|
| Shipping Method |
Courier Service |
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| GST Applicable | SR 6% | ||
| Tax Invoice | Yes (available in My Page) | ||
| After Sale Service | |||
11street receives report on products to protect buyers’ right. For further information on safe trade, please contact us.
ReportgoFor order related and other issues, kindly click on E-mail Enquiry here.
E-mail Enquiry
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HydraSkins Microsoft Surface 3/ Pro 3 Skin is perfectly cut to your gadget. You just need to peel and stick section by section. Here's how to apply the skin onto your laptop:
Surface Pro 3 Skin Coverage & Installation Guide 
Surface 3 Skin Coverage & Installation Guide 
The adhesive part of all our skins has air channels that release trapped air during application hence ensuring a bubble free application. Are the skins reusable?The skins are reusable. However, special care in removing the skin and placing it back onto the liner is important to preserve the reusability of the skin. Depending on usage and heat generated by your gadget, it will affect the tackiness of the adhesive hence void the reusability feature of the skin after some time.
Will HydraSkins leave residue when I remove it from my gadget?No. HydraSkins’ uses only residue free adhesive for its skins. It will be as easy to remove as when you apply it. However in some extreme cases due to various gadget surface or excessive heat it may cause it to leave some excess on your gadget. This can be easily overcome with light rubbing to remove the excess from your gadget’s surface. |
Seller Information
| Seller | Hydraskins.com |
|---|---|
| Ship-From Address | Petaling Jaya, Selangor |
| Return/Exchange Address | Petaling Jaya, Selangor |
| Notice on Return/Exchange | Return back the unopened and unused product via courier to our office address and we will arrange refund within 14 working days. |
Return / Exchange Policy
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Cancellation
- Request for cancellation if product has not been dispatched after payment completion.
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Return
- Request for return within 7 calendar days following delivery date.
- Check seller’s approval on buyer’s request.
- Buyer sends product in question to seller.
- Seller receives and checks returned product
- Seller approves return and return is completed.
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Exchange
- Request for exchange within 7 calendar days following receipt of delivery.
- Check seller’s approval on buyer’s request.
- Buyer sends product in question to seller.
- Seller receives and checks returned product
- Seller send new product to buyer, and buyer receives it, and exchange is completed.
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How to Request for Cancellation/Return/Exchange
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You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected. -
You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded. -
You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
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You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
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Criteria for Return/Exchange
You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:
- When request due to change of mind is made after 7 calendar days following delivery date
- When product is used, destroyed or damaged
- When tag attached to product is removed or package of product is opened and product value is damaged
- When sealed package is opened or packaging materials are lost
- When too much time has passed and product value has so decreased that its re-sale is not possible
- When return/exchange request is made for customized product such as hand-made shoes or accessories
- When components of product (including free gift) have been used or lost
- When buyer did not follow instructions included in product
- As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
- As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.
For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.
Notice
- Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
- For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.