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HIV Test kit

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DaphmarStore
Seller Information
Seller Information
Seller DaphmarStore
Seller's Address
  • Ship-From Address

    Puchong, Selangor

  • Return/Exchange Address

    Puchong, Selangor

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Basic Information of Product

Basic Information of Product
Product Status/Sales Type New Product No. 533015
Weight (kg) 0.1 kg Country of Origin Made in Singapore
Shipping Method

Courier Service

GST Applicable Not Applicable (Non-GST seller)
Tax Invoice No
After Sale Service Your complete satisfaction is important to us! If you are not satisfied with the products you ordered, you may return the item as long as the seal pack are not tear. Please contact daphmarstore@gmail.com for further information.

11street receives report on products to protect buyers’ right. For further information on safe trade, please contact us.

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For order related and other issues, kindly click on E-mail Enquiry here.

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Seller Information

Seller Information
Seller DaphmarStore
Ship-From Address Puchong, Selangor
Return/Exchange Address Puchong, Selangor
Notice on Return/Exchange Refund Policy
Thanks for shopping on Daphmar Store. If you are not satisfied with your purchase, we're here ready to help.

To be eligible for refund, please see following:
• You have 7 (seven) calendar days to return a product from the date you received it.
• The product must be unused and in the same condition that you received it.
• Your product must be in the original packaging.
• The product is damaged upon reception.
• The product does not function as described as per written in the product’s description.
• The product is not as per the order. (Eg. Wrong size/colour/volume delivered)

Refund Procedures
Please email to daphmarstore@gmail.com you would like to request for a full refund. You have to include the following details in the email:

• Order No
• Payment Slip
• Product to Return or Exchange
• Reason for Return or Exchange

Shipping
You will be responsible for paying for your own shipping costs for returning your product. Shipping costs are non¬-refundable. However, we will bear for the shipping costs if we send a wrong/defeat product to you.

Return / Exchange Policy

  1. Cancellation
    • Request for cancellation if product has not been dispatched after payment completion.
  2. Return
    • Request for return within 7 calendar days following delivery date.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller approves return and return is completed.
  3. Exchange
    • Request for exchange within 7 calendar days following receipt of delivery.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller send new product to buyer, and buyer receives it, and exchange is completed.
  • How to Request for Cancellation/Return/Exchange
    • You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
      But, in case seller has already dispatched product, cancellation request can be rejected.
    • You can request for return after obtaining product, you should send the product in question to seller.
      After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.
    • You can request for exchange if wrong product is shipped, you should send the product in question to seller.
      After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
  • Criteria for Return/Exchange

    You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

    • When request due to change of mind is made after 7 calendar days following delivery date
    • When product is used, destroyed or damaged
    • When tag attached to product is removed or package of product is opened and product value is damaged
    • When sealed package is opened or packaging materials are lost
    • When too much time has passed and product value has so decreased that its re-sale is not possible
    • When return/exchange request is made for customized product such as hand-made shoes or accessories
    • When components of product (including free gift) have been used or lost
    • When buyer did not follow instructions included in product
  • As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
  • As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

  • Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
  • For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.