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HEADWARE Loopscarf Tripanel Topez

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Seller Information
Seller Information
Seller Multi.tude
Seller's Address
  • Ship-From Address

    Subang Jaya, Selangor

  • Return/Exchange Address

    Subang Jaya, Selangor
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Basic Information of Product

Basic Information of Product
Product Status/Sales Type New Product No. 463177
Weight (kg) 0.3 kg Country of Origin Made in Philippines
Shipping Method

Courier Service
GST Applicable SR 6%
Tax Invoice Yes (available in My Page)
After Sale Service

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Seller Information

Seller Information
Seller Multi.tude
Ship-From Address Subang Jaya, Selangor
Return/Exchange Address Subang Jaya, Selangor
Notice on Return/Exchange RETURNS AND EXCHANGE POLICY

We accept returns for merchandise purchased from our stores, except for discounted merchandise and merchandise that has been abused or soiled through customer's or user's neglect. Exchange should be made within seven (7) days of receipt. The Product shall be un-used, Product tags shall not be removed, and the Product shall be in the original brand packaging (if applicable).

You may process returns by postal service. The return shipping cost will be borne by customer. We do not attend any walk-in returns. Returned Products are usually received and accepted at our warehouse within five (5) days after the drop-off at the post office counters. Return Product will be examined before exchange. Products eligible for exchange will be sending out within five (5) days.

Return / Exchange Policy

  1. Cancellation
    • Request for cancellation if product has not been dispatched after payment completion.
  2. Return
    • Request for return within 7 calendar days following delivery date.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller approves return and return is completed.
  3. Exchange
    • Request for exchange within 7 calendar days following receipt of delivery.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller send new product to buyer, and buyer receives it, and exchange is completed.
  • How to Request for Cancellation/Return/Exchange
    • You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
      But, in case seller has already dispatched product, cancellation request can be rejected.
    • You can request for return after obtaining product, you should send the product in question to seller.
      After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.
    • You can request for exchange if wrong product is shipped, you should send the product in question to seller.
      After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
  • Criteria for Return/Exchange

    You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

    • When request due to change of mind is made after 7 calendar days following delivery date
    • When product is used, destroyed or damaged
    • When tag attached to product is removed or package of product is opened and product value is damaged
    • When sealed package is opened or packaging materials are lost
    • When too much time has passed and product value has so decreased that its re-sale is not possible
    • When return/exchange request is made for customized product such as hand-made shoes or accessories
    • When components of product (including free gift) have been used or lost
    • When buyer did not follow instructions included in product
  • As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
  • As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

  • Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
  • For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.