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StrawberryNET
Satisfaction Rating 100%
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Seller Information
| Seller | StrawberryNET |
|---|---|
| Seller's Address |
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Basic Information of Product
| Product Status/Sales Type | New | Product No. | 789619 | Weight (kg) | 0.1 kg | Country of Origin | N/A |
|---|---|---|---|
| Shipping Method |
Courier Service |
||
| GST Applicable | Not Applicable (Non-GST seller) | ||
| Tax Invoice | No | ||
| After Sale Service | Once we have received your payment, your order will usually be dispatched within 24 hours. If you do not receive your package after 15 business days, please contact: partners@strawberrynet.com. You may expected go to the post office to pick up your package. The VAT may applied, if so please contact us if your package get charge.For any inquiry, customers could contact: partners@strawberrynet.com (please stated your name and order no.)Please check you have added the correct product to your shopping cart as we are unable provide a refund.All the subject & conditions can be change without any further notice, please contact us for more information at: partners@strawberrynet.com (please stated your name and your 11street.my order no.) or contact us :+852 25910300. | ||
11street receives report on products to protect buyers’ right. For further information on safe trade, please contact us.
ReportgoFor order related and other issues, kindly click on E-mail Enquiry here.
E-mail Enquiry
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Seller Information
| Seller | StrawberryNET |
|---|---|
| Ship-From Address | Shau Kei Wan, Shau Kei Wan |
| Return/Exchange Address | Shau Kei Wan, Shau Kei Wan |
| Notice on Return/Exchange | Free Shipping to all areas in Malaysia. Products will be shipped from our warehouse in Oversea, using international post. All orders shipped via registered post are insured for loss or damage. Please note that a signature is required for delivery. We suggest having your parcel shipped to your workplace if no one is home during the day to sign for your delivery. |
Return / Exchange Policy
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Cancellation
- Request for cancellation if product has not been dispatched after payment completion.
-
Return
- Request for return within 7 calendar days following delivery date.
- Check seller’s approval on buyer’s request.
- Buyer sends product in question to seller.
- Seller receives and checks returned product
- Seller approves return and return is completed.
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Exchange
- Request for exchange within 7 calendar days following receipt of delivery.
- Check seller’s approval on buyer’s request.
- Buyer sends product in question to seller.
- Seller receives and checks returned product
- Seller send new product to buyer, and buyer receives it, and exchange is completed.
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How to Request for Cancellation/Return/Exchange
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You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected. -
You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded. -
You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
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You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
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Criteria for Return/Exchange
You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:
- When request due to change of mind is made after 7 calendar days following delivery date
- When product is used, destroyed or damaged
- When tag attached to product is removed or package of product is opened and product value is damaged
- When sealed package is opened or packaging materials are lost
- When too much time has passed and product value has so decreased that its re-sale is not possible
- When return/exchange request is made for customized product such as hand-made shoes or accessories
- When components of product (including free gift) have been used or lost
- When buyer did not follow instructions included in product
- As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
- As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.
For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.
Notice
- Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
- For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.