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Etude House - Baking Powder Pore Cleansing Foam (3 IN 1 type)

Selling Price
RM 32.55
Original Price
RM 35.00
Discount Rate
7% OFF
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Sold by All About Face Malaysia

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Basic Information

Basic Information of Product
Product Status/Sales Type New Product No. 847213
Weight (KG) 0.5 kg Country of Origin N/A
Shipping Method Courier Service
GST Applicable Not Applicable (Non-GST seller)
After Sale Service
Brand Etude House

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        Exchange & Return Policy

        Seller's Information

        Seller All About Face Malaysia
        Shipping from
        Return/Exchange address
        Notice on Return/exchange What is your Return Policy?
        If you are completely not satisfied with your purchase (damage during shipment or wrong item/type/shade/etc) you can send it back to us.
        • Returns must be made within 14 days from date of purchase.
        • Damage items must be return together with original box and receipt.
        • Item bought during promotional events (e.g. midnightSale) are not accepted for return and exchange

        How about postage charges?
        Customer would have to bare for the postage fee shipped back to use during return process, then we will refund a maximum of RM5.00 for your return shipping charges to your account. Please allow 14 working days for this process to be complete. We do not refund shipping charges that customer have paid during first purchase.
        (e.g: If your purchase is RM10 + RM7 postage fee, All About Face will only refund RM10 + RM5 (the postage fee that you send back the item to us)

        How can I return my purchase?
        Kindly email your inquiry to allaboutfacemy@gmail.com with subject “Return Item”. We will assist you as soon as possible. Please allow 7 working days for your inquiry to be processed.
        To make the process run smoothly and faster, do email your inquiry with picture(s) of your item(s) matter & condition.

        How long will it takes?
        Please allow a minimum of 7 working days from date we receive your return package to you.

        I need more information about this. Who do I contact?
        Please email your inquiry to allaboutfacemy@gmail.com Our customer service will contact you back during working days and hours.

        11Street Return/Exchange Policy

        1. Cancellation
          • Request for cancellation if product has not been dispatched after payment completion.
          • Strictly no cancellation for E-voucher after purchased.
        2. Return
          • Request for return within 7 calendar days following delivery date.
          • Check seller's approval on buyer's request.
          • Buyer sends product in question to buyer.
          • Seller receives and checks returned product.
          • Seller approves return and return is completed.
          • Strictly no return or refund for E-voucher.
        3. Exchange
          • Request for exchange within 7 calendar days following receipt of delivery.
          • Check seller's approval on buyer's request.
          • Buyer sends product in question to seller.
          • Seller receives and checks returned product
          • Seller send new product to buyer, and buyer receives it, and exchange is completed.
          • No exchange for E-voucher purchased.

        How to Request for Cancellation/Return/Exchange

        • You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
          But, in case seller has already dispatched product, cancellation request can be rejected.
        • You can request for return after obtaining product, you should send the product in question to seller.
          After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.
        • You can request for exchange if wrong product is shipped, you should send the product in question to seller.
          After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

        Criteria for Return/Exchange

        You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

        • When request due to change of mind is made after 7 calendar days following delivery date
        • When product is used, destroyed or damaged
        • When tag attached to product is removed or package of product is opened and product value is damaged
        • When sealed package is opened or packaging materials are lost
        • When too much time has passed and product value has so decreased that its re-sale is not possible
        • When return/exchange request is made for customized product such as hand-made shoes or accessories
        • When components of product (including free gift) have been used or lost
        • When buyer did not follow instructions included in product

        As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.

        As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

        For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720-0000 and we will do our best to help you.

        Notice

        • Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
        • For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.