Store’s Best Items
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Alpha Living Light Weight Stroller/Compact Travel Baby Stroller (BAY0057)
RM 189.05
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Alpha Living 7 Speed Hand Mixer for Cooker - Grey / Pink / Red (KEA0003 )
RM 19.90
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Alpha Living Classic Heart Shaped Waffle Maker with Temperature Control (KEA0144)
RM 59.00
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Alpha Living Kids Tricycle Bicycle for Children - Purple / Blue / Pink / Red (BAY0003)
RM 142.00
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Alpha Living DIY Lightweight Air-Pressure Pro Electric Paint Sprayer Blue Spray Gun (KEA0043)
RM 72.00
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Alpha Living 4 Wheels Ladybug Frog Scooter (BAY0015)
RM 55.58
AlphaLiving
Satisfaction Rating 98%
Grade Power Seller
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Seller Information
| Seller | AlphaLiving |
|---|---|
| Seller's Address |
|
Basic Information of Product
| Product Status/Sales Type | New | Product No. | 696335 | Weight (kg) | 1.5 kg | Country of Origin | N/A |
|---|---|---|---|
| Shipping Method |
Courier Service |
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| GST Applicable | SR 6% | ||
| Tax Invoice | Yes (available in My Page) | ||
| After Sale Service | |||
11street receives report on products to protect buyers’ right. For further information on safe trade, please contact us.
ReportgoFor order related and other issues, kindly click on E-mail Enquiry here.
E-mail Enquiry
Seller Information
| Seller | AlphaLiving |
|---|---|
| Ship-From Address | Seri Kembangan, Selangor |
| Return/Exchange Address | Seri Kembangan, Selangor |
| Notice on Return/Exchange | 1) We only accept returns or exchanges (Eg. the product sent is damaged or defective) within 10 days from the date you received your order. We cannot guarantee we will able to accept any returns or exchanges beyond that time frame. 2) Shipping becomes the responsibility of the customer AFTER 7 days from the date of receiving the order. 3) Shipping becomes the responsibility of the customer for any Non-seller mistakes. (Eg. Change in mind, not suitable in any case) 4) ALL return items must be in good condition and with original box. 5) Picture / Video of damaged / defect product must be sent to Alpha Living via WhatsApp or WeChat @ 016-881 3293 OR you can email to alphalivingcs@gmail.com 6) Any further inquiries on return and exchange, please contact us @ 03-8964 9333 ( Monday-Friday / 8.30AM - 5.30PM ) 7) IMPORTANT! We encourage customer to check for damage done by courier service on the spot when parcel arrived and to REJECT delivery if any damage found. Please take picture of the damage as proof and inform us the soonest. 8) IMPORTANT! Any damage by courier service must be reported within 24 hours from the time of receiving the parcel. |
Return / Exchange Policy
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Cancellation
- Request for cancellation if product has not been dispatched after payment completion.
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Return
- Request for return within 7 calendar days following delivery date.
- Check seller’s approval on buyer’s request.
- Buyer sends product in question to seller.
- Seller receives and checks returned product
- Seller approves return and return is completed.
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Exchange
- Request for exchange within 7 calendar days following receipt of delivery.
- Check seller’s approval on buyer’s request.
- Buyer sends product in question to seller.
- Seller receives and checks returned product
- Seller send new product to buyer, and buyer receives it, and exchange is completed.
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How to Request for Cancellation/Return/Exchange
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You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected. -
You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded. -
You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
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You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
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Criteria for Return/Exchange
You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:
- When request due to change of mind is made after 7 calendar days following delivery date
- When product is used, destroyed or damaged
- When tag attached to product is removed or package of product is opened and product value is damaged
- When sealed package is opened or packaging materials are lost
- When too much time has passed and product value has so decreased that its re-sale is not possible
- When return/exchange request is made for customized product such as hand-made shoes or accessories
- When components of product (including free gift) have been used or lost
- When buyer did not follow instructions included in product
- As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
- As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.
For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.
Notice
- Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
- For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.