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Dian´z Peel Off Floral Mask 50ml *Original + New Packing + FREE Shipping *

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LuvBeauty
Seller Information
Seller Information
Seller LuvBeauty
Seller's Address
  • Ship-From Address

    Puchong, Selangor

  • Return/Exchange Address

    Puchong, Selangor

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Basic Information of Product

Basic Information of Product
Product Status/Sales Type New Product No. 1405394
Weight (kg) 0.2 kg Country of Origin N/A
Shipping Method

Courier Service

GST Applicable Not Applicable (Non-GST seller)
Tax Invoice No
After Sale Service

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Features:

- Helps to remove Black head & White head on our FACE
- Face Oil Control 
- Shrink and reduce Acne

Seller Information

Seller Information
Seller LuvBeauty
Ship-From Address Puchong, Selangor
Return/Exchange Address Puchong, Selangor
Notice on Return/Exchange 1. Buyer must inform us within 7 days upon receiving / signing the courier slip, we will not entertain any return after 7 days.

2. Buyer must return back to us in original condition with tracable postage method, and the postage charges must bear by BUYER

3. You can choose to exchange for another item, or request for refund, we will bear the return postage charges if you choose for exchange another item. For refund process, please refer to below.

4. In case of refund, we will only refund the product amount / value, shipping charges will not included in the refund, example : You buying a RM12 product with RM6 postage, we will only refund RM12

5. Buyer have to re-send back the item to us for exchange or refund, and the postage charge is bear by BUYER although it is a manufacturer defect product, we'll only refund after received the product, we understand that the malfunction product cannot be use, but we also need buyer to send it back to us, this is to avoid buyer misuse of the return policy by keeping the product and at the same time get the refund.

6. We will not bear or responsible if item lost / undeliver / damage caused by the carrier company.

By placing an order with us, you agree to be bound by the return policy terms and condition.

Return / Exchange Policy

  1. Cancellation
    • Request for cancellation if product has not been dispatched after payment completion.
  2. Return
    • Request for return within 7 calendar days following delivery date.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller approves return and return is completed.
  3. Exchange
    • Request for exchange within 7 calendar days following receipt of delivery.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller send new product to buyer, and buyer receives it, and exchange is completed.
  • How to Request for Cancellation/Return/Exchange
    • You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
      But, in case seller has already dispatched product, cancellation request can be rejected.
    • You can request for return after obtaining product, you should send the product in question to seller.
      After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.
    • You can request for exchange if wrong product is shipped, you should send the product in question to seller.
      After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
  • Criteria for Return/Exchange

    You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

    • When request due to change of mind is made after 7 calendar days following delivery date
    • When product is used, destroyed or damaged
    • When tag attached to product is removed or package of product is opened and product value is damaged
    • When sealed package is opened or packaging materials are lost
    • When too much time has passed and product value has so decreased that its re-sale is not possible
    • When return/exchange request is made for customized product such as hand-made shoes or accessories
    • When components of product (including free gift) have been used or lost
    • When buyer did not follow instructions included in product
  • As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
  • As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

  • Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
  • For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.