Store’s Best Items
-
Womens Seamless Lycra Padded Bra Racerback Top Athletic Vest Gym Yoga Sport Bra
RM 10.92
-
Sport Pant Long Legging, Gym, Jogging, Zumba, quick dry~Sport Pants (YP7)
RM 20.84
-
Short Sleeve Fast Dry Gym Sports Yoga Jogging T-Shirt
RM 14.47
-
Magic Money Clip Wallet / Slim Money Clip / No More Bulky Wallets
RM 18.00
-
Canvas Shoulder Pouch Crossbody Hiking Travel Shoulder Bag / Sling Bag
RM 17.90
-
2-in-1 Women Sport Wear Waistband Skinny Yoga Running Dry Fit Short Pant
RM 20.84
Basic Information of Product
| Product Status/Sales Type | New | Product No. | 731586 | Weight (kg) | 0.7 kg | Country of Origin | N/A |
|---|---|---|---|
| Shipping Method |
Courier Service |
||
| GST Applicable | Not Applicable (Non-GST seller) | ||
| Tax Invoice | No | ||
| After Sale Service |
All item will check (except Sealed Product) before send out. If faulty item receive, please contact us within 3 days to solve the problem. 1 to 1 exchange or full refund acceptable. |
||
11street receives report on products to protect buyers’ right. For further information on safe trade, please contact us.
ReportgoFor order related and other issues, kindly click on E-mail Enquiry here.
E-mail Enquiry
|
Seller Information
| Seller | YACANNI |
|---|---|
| Ship-From Address | Melaka, Melaka |
| Return/Exchange Address | Melaka, Melaka |
| Notice on Return/Exchange | If you are not satisfied with the product purchased for whatever reasons, you may return it within 7 workings days of delivery for a refund. Returned item must be in its original condition. Seven (7) working days are counted from the date you receive the merchandise(Based On the Received Date from Courier Trace System). Buyer will be responsible for any charges incurred in returning the item back to us Delivery charges are non refundable (if any) Prior to any return, please contact us first for return address and return procedure We reserve the rights for final decision making. If you encounter any problems in one of your purchased products from us or you couldn't find the answer to your problem in our page, dont worry. We offer the best support possible! Just contact us throught email or pm and we'll get back to you right away. Our ultimate goal is to retain a highest positive feedback rating as we could. If you are unsatisfied about your purchase or any reason please give us a chance to make things right before you respond with a neutral or negative. We desire that your experience be positive with us and would like to earn your long term business. If you have any questions or problems, please CONTACT US directly before leaving neutral or negative feedback. We would like the opportunity to resolve any problems with your purchase. Thank you! |
Return / Exchange Policy
-
Cancellation
- Request for cancellation if product has not been dispatched after payment completion.
-
Return
- Request for return within 7 calendar days following delivery date.
- Check seller’s approval on buyer’s request.
- Buyer sends product in question to seller.
- Seller receives and checks returned product
- Seller approves return and return is completed.
-
Exchange
- Request for exchange within 7 calendar days following receipt of delivery.
- Check seller’s approval on buyer’s request.
- Buyer sends product in question to seller.
- Seller receives and checks returned product
- Seller send new product to buyer, and buyer receives it, and exchange is completed.
-
How to Request for Cancellation/Return/Exchange
-
You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected. -
You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded. -
You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
-
You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
-
Criteria for Return/Exchange
You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:
- When request due to change of mind is made after 7 calendar days following delivery date
- When product is used, destroyed or damaged
- When tag attached to product is removed or package of product is opened and product value is damaged
- When sealed package is opened or packaging materials are lost
- When too much time has passed and product value has so decreased that its re-sale is not possible
- When return/exchange request is made for customized product such as hand-made shoes or accessories
- When components of product (including free gift) have been used or lost
- When buyer did not follow instructions included in product
- As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
- As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.
For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.
Notice
- Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
- For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.