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Bracelet/Murano/Crystal 928Jewelry - FMB303

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Shipping information
Shipping Method

Courier Service (Bundle Shipping is Available)

Shipping Rate Notice by Location
  • West Malaysia

    RM 8.00 for up to 10 kg 
    RM 8.00 for each additional 10 kg

  • Sabah

    RM 12.00 for up to 10 kg 
    RM 12.00 for each additional 10 kg

  • Sarawak

    RM 12.00 for up to 10 kg 
    RM 12.00 for each additional 10 kg

* The actual shipping fee to be applied can differ according to product qty or options, so please check Shopping Cart page or Order/Payment page.

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  • West Malaysia RM 8.00
  • Sarawak RM 12.00
  • Sabah RM 12.00

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Seller Information
Seller Information
Seller SUGARHOUSE928
Seller's Address
  • Ship-From Address

    Johor Bahru, Johor

  • Return/Exchange Address

    Johor Bahru, Johor
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Basic Information of Product

Basic Information of Product
Product Status/Sales Type New Product No. 1388033
Weight (kg) 0.1 kg Country of Origin N/A
Shipping Method

Courier Service
GST Applicable Not Applicable (Non-GST seller)
Tax Invoice No
After Sale Service Email : support@sugarhouse928.com.my
Call / Whatsapp : 019 - 6655 928

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MTU01 MTU02 JB001-LPK JB001-WT JB002-PK JB003-RD

Seller Information

Seller Information
Seller SUGARHOUSE928
Ship-From Address Johor Bahru, Johor
Return/Exchange Address Johor Bahru, Johor
Notice on Return/Exchange We will inspect and verify the condition of the item once we receive the return. Items must be returned in the condition in which they were sent for a full refund. Returns take approximately 5 business days to process upon received the item. We will refund the full cost of the item EXCLUDING shipping.

Return / Exchange Policy

  1. Cancellation
    • Request for cancellation if product has not been dispatched after payment completion.
  2. Return
    • Request for return within 7 calendar days following delivery date.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller approves return and return is completed.
  3. Exchange
    • Request for exchange within 7 calendar days following receipt of delivery.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller send new product to buyer, and buyer receives it, and exchange is completed.
  • How to Request for Cancellation/Return/Exchange
    • You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
      But, in case seller has already dispatched product, cancellation request can be rejected.
    • You can request for return after obtaining product, you should send the product in question to seller.
      After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.
    • You can request for exchange if wrong product is shipped, you should send the product in question to seller.
      After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
  • Criteria for Return/Exchange

    You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

    • When request due to change of mind is made after 7 calendar days following delivery date
    • When product is used, destroyed or damaged
    • When tag attached to product is removed or package of product is opened and product value is damaged
    • When sealed package is opened or packaging materials are lost
    • When too much time has passed and product value has so decreased that its re-sale is not possible
    • When return/exchange request is made for customized product such as hand-made shoes or accessories
    • When components of product (including free gift) have been used or lost
    • When buyer did not follow instructions included in product
  • As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
  • As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

  • Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
  • For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.