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Bamboo Cooling Mat or mattress

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elfshine
Seller Information
Seller Information
Seller elfshine
Seller's Address
  • Ship-From Address

    Bukit Mertajam, Pulau Pinang

  • Return/Exchange Address

    Bukit Mertajam, Pulau Pinang

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Basic Information of Product

Basic Information of Product
Product Status/Sales Type New Product No. 903824
Weight (kg) 3.5 kg Country of Origin N/A
Shipping Method

Courier Service

GST Applicable Not Applicable (Non-GST seller)
Tax Invoice No
After Sale Service

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For order related and other issues, kindly click on E-mail Enquiry here.

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Cool Bamboo sleeping Mat


FEELING HOT ? SWEATING AT BED DURING NIGHT ?.. With bamboo sleeping mat, it will help to reduce body heat by dissipating away evenly on the bamboo surface.You will feel cooler than before. 


Actual product photos

FRONT SIDE              

 

BACK SIDE

 

 

 

PACKINGS

Dimension: 20cm x 20cm x 80cm, Weight : ~3kg

Mat size: 150cm x 190cm , good for Queen size bed.

For Single bed, the mat can be folded into half.


Seller Information

Seller Information
Seller elfshine
Ship-From Address Bukit Mertajam, Pulau Pinang
Return/Exchange Address Bukit Mertajam, Pulau Pinang
Notice on Return/Exchange Buyer has to inform by email or phone call in case of product's defect within 3 days after receiving the product. After 3 days, any request for exchange or refund will not be entertained. However, if the product has warranty to cover, the buyer has to send the item and bear the courier cost.

Return / Exchange Policy

  1. Cancellation
    • Request for cancellation if product has not been dispatched after payment completion.
  2. Return
    • Request for return within 7 calendar days following delivery date.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller approves return and return is completed.
  3. Exchange
    • Request for exchange within 7 calendar days following receipt of delivery.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller send new product to buyer, and buyer receives it, and exchange is completed.
  • How to Request for Cancellation/Return/Exchange
    • You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
      But, in case seller has already dispatched product, cancellation request can be rejected.
    • You can request for return after obtaining product, you should send the product in question to seller.
      After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.
    • You can request for exchange if wrong product is shipped, you should send the product in question to seller.
      After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
  • Criteria for Return/Exchange

    You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

    • When request due to change of mind is made after 7 calendar days following delivery date
    • When product is used, destroyed or damaged
    • When tag attached to product is removed or package of product is opened and product value is damaged
    • When sealed package is opened or packaging materials are lost
    • When too much time has passed and product value has so decreased that its re-sale is not possible
    • When return/exchange request is made for customized product such as hand-made shoes or accessories
    • When components of product (including free gift) have been used or lost
    • When buyer did not follow instructions included in product
  • As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
  • As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

  • Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
  • For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.