Store’s Best Items
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ADATA HV100 1TB 2.5˝ USB3.0 External Hard Disk G Shork Sensor Protection (BLACK/WHITE/GREEN)
RM 230.00
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TP-LINK, High Power Wireless N Router - TL-WR841HP(V3.0) UNIFI / MAXIS FIBER / TIME
RM 172.00
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TP-LINK TL-WA850RE 300Mbps Repeater WiFi Wireless Booster Range Extender WA850RE
RM 74.00
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Awei A990BL Bluetooth 4.0 Sweat Proof Sport Stereo Earphone with Microphone
RM 75.00
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IRISCAN All in One Mouse Scanner - Mouse 2
RM 289.00
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SONY NWZ B183F MP3 PLAYER 4GB - Red (Sony Warranty)
RM 163.00
| Seller | IT Hyperstore |
|---|---|
| Seller's Address |
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Basic Information of Product
| Product Status/Sales Type | New | Product No. | 452563 | Weight (kg) | 1.2 kg | Country of Origin | N/A |
|---|---|---|---|
| Shipping Method |
Courier Service |
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| GST Applicable | SR 6% | ||
| Tax Invoice | Yes (available in My Page) | ||
| After Sale Service | 3 Year Warranty | ||
| Brand | Asus | ||
11street receives report on products to protect buyers’ right. For further information on safe trade, please contact us.
ReportgoFor order related and other issues, kindly click on E-mail Enquiry here.
E-mail Enquiry
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Seller Information
| Seller | IT Hyperstore |
|---|---|
| Ship-From Address | Petaling Jaya, Selangor |
| Return/Exchange Address | Petaling Jaya, Selangor |
| Notice on Return/Exchange | Return Policy (Applicable to Malaysia only) Our return policy allows for item(s) return and your choice of a full refund or replacement item(s). However, we do have requirements for processing a return. You may want to return your order due to any of the following reasons: Reasons Description Damaged The product is damaged upon arrival Defect The product does not function as described in its manufacturer specification Incorrect/wrong item Not the product the customer ordered. Missing items/parts Missing items/parts as indicated in the packaging Does not fit Customer receives the size that was ordered but it does not match with the website description Website error The product does not match website specifications, description, or image (this issue is attributable to a website error/misinformation) Unless otherwise stated in the product description, the general requirements for returns are as follows: Returned item must be shipped back to us within fourteen (14) calendar days or report to our customer service team within 2 days after the item is received. Countdown starts from the date you received the item to the post stamp stated on the parcel you return to us. Your proof of purchase (order number) The product must not fall into the non-returnable product list. The goods must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it. The product must not have been used or installed or had any data inputted. All sealed must not be opened / broken. In case you have opened the seal, please refer for assistance to the relevant service center indicated on your warranty card. All the item label and bar code must be remain in original condition |
Return / Exchange Policy
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Cancellation
- Request for cancellation if product has not been dispatched after payment completion.
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Return
- Request for return within 7 calendar days following delivery date.
- Check seller’s approval on buyer’s request.
- Buyer sends product in question to seller.
- Seller receives and checks returned product
- Seller approves return and return is completed.
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Exchange
- Request for exchange within 7 calendar days following receipt of delivery.
- Check seller’s approval on buyer’s request.
- Buyer sends product in question to seller.
- Seller receives and checks returned product
- Seller send new product to buyer, and buyer receives it, and exchange is completed.
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How to Request for Cancellation/Return/Exchange
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You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected. -
You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded. -
You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
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You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
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Criteria for Return/Exchange
You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:
- When request due to change of mind is made after 7 calendar days following delivery date
- When product is used, destroyed or damaged
- When tag attached to product is removed or package of product is opened and product value is damaged
- When sealed package is opened or packaging materials are lost
- When too much time has passed and product value has so decreased that its re-sale is not possible
- When return/exchange request is made for customized product such as hand-made shoes or accessories
- When components of product (including free gift) have been used or lost
- When buyer did not follow instructions included in product
- As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
- As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.
For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.
Notice
- Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
- For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.