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Apple iPhone 7 128GB LTE (Black) - Import 1 Year Seller Warranty

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International International Shipping Policy
International Shipping Policy
Delivery Lead time

Delivery of overseas orders will typically take between fourteen (14) and twenty-one (21) days from the date of order acceptance on the 11street website (i.e. the date the order status is updated as "Preparing for Shipment").

Cancellation, Exchange, Returns and Refunds Policy

Any request for cancellation/return/exchange of overseas orders:-

Return, refund and/or exchange of overseas orders due to "change of mind" is strictly prohibited.

Custom Tax

Overseas orders may be subject to import taxes, customs duties and fees levied by Malaysian Customs ("Taxes") upon arrival in Malaysia. As a general principle, such additional charges are to be borne by the global sellers.

However, buyers who have any issues/concerns relating to reimbursement of Taxes may contact 11street Customer Service.

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Seller Information
Seller Information
Seller T&L Telecom
Seller's Address
  • Ship-From Address

    Kowloon Kowloon, Kowloon

  • Return/Exchange Address

    Kuala Lumpur, Kuala Lumpur
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Basic Information of Product

Basic Information of Product
Product Status/Sales Type New Product No. 20449101
Weight (kg) 0.6 kg Country of Origin N/A
Shipping Method

Courier Service
GST Applicable Not Applicable (Non-GST seller)
Tax Invoice No
After Sale Service
Brand Apple

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Seller Information

Seller Information
Seller T&L Telecom
Ship-From Address Kowloon Kowloon, Kowloon
Return/Exchange Address Kuala Lumpur, Kuala Lumpur
Notice on Return/Exchange Upon purchase, you agree to the following terms and conditions:
1. All items sold are not refundable/exchangeable.
2. All products sold are brand new and comes with a 1-Year Supplier’s Warranty.
3. All items are protected by Dead-on-Arrival policy against general manufacturing defects within the first 7-days of receipt.
4. The warranty provided does not cover any form of physical damage to the device unintentional or otherwise.
5. LCD/Display defects primarily dead/bright pixels are eligible for warranty only if it exceeds the minimum of 4 dead/bright pixels.
6. Water damaged devices even if the products were advertised and sold as waterproof/water resistant/dust-proof/IP-rated will still invalidate your warranty. Avoid submerging your device under any kind of liquid.
7. All orders are generally shipped within 2 working days (except public holidays).
8. We reserve the right to reject warranty claims if claims filed contradict the results of our inspection.

** Return Procedures **

For customers who require warranty support:
1. Write to us at tandltelecom@gmail.com. We will respond within 48 hours.
2. Include the following details in your e-mail:

Date of purchase, Order Number, Brand and Model number and Details of the fault

2. An RMA (Return Merchandise Authorization) number will be issued to you after our verification of your purchase details.
4. RMA number must be labelled on the return parcel. Return shipping will be borne by the customer and we recommend that a registered delivery service (with tracking number) be used.
5. The returned product must be accompanied with its original packaging and provided accessories. Any promotional items that were bundled with the product must be returned as well.
6. Any returns without the original packaging or accessories will not be accepted.
7. Device repairs can take between 2-5 weeks depending on the availability of replacement parts/components.

Return / Exchange Policy

  1. Cancellation
    • Request for cancellation if product has not been dispatched after payment completion.
  2. Return
    • Request for return within 7 calendar days following delivery date.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller approves return and return is completed.
  3. Exchange
    • Request for exchange within 7 calendar days following receipt of delivery.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller send new product to buyer, and buyer receives it, and exchange is completed.
  • How to Request for Cancellation/Return/Exchange
    • You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
      But, in case seller has already dispatched product, cancellation request can be rejected.
    • You can request for return after obtaining product, you should send the product in question to seller.
      After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.
    • You can request for exchange if wrong product is shipped, you should send the product in question to seller.
      After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
  • Criteria for Return/Exchange

    You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

    • When request due to change of mind is made after 7 calendar days following delivery date
    • When product is used, destroyed or damaged
    • When tag attached to product is removed or package of product is opened and product value is damaged
    • When sealed package is opened or packaging materials are lost
    • When too much time has passed and product value has so decreased that its re-sale is not possible
    • When return/exchange request is made for customized product such as hand-made shoes or accessories
    • When components of product (including free gift) have been used or lost
    • When buyer did not follow instructions included in product
  • As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
  • As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

  • Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
  • For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.