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ALWAYS21 NATURE REFRESH ALOE ESSENCE MASK (Buy 5 FREE 5)

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Shipping information
Shipping Method

Courier Service (Bundle Shipping is Available)

Shipping Rate Notice by Location
  • West Malaysia

    RM 6.00 for up to 1 kg 
    RM 1.50 for each additional 1 kg

  • Sabah

    RM 16.00 for up to 1 kg 
    RM 13.00 for each additional 1 kg

  • Sarawak

    RM 16.00 for up to 1 kg 
    RM 13.00 for each additional 1 kg

* The actual shipping fee to be applied can differ according to product qty or options, so please check Shopping Cart page or Order/Payment page.

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  • West Malaysia RM 6.00
  • Sarawak RM 16.00
  • Sabah RM 16.00

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Always21
Seller Information
Seller Information
Seller Always21
Seller's Address
  • Ship-From Address

    Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

  • Return/Exchange Address

    Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

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Basic Information of Product

Basic Information of Product
Product Status/Sales Type New Product No. 1347073
Weight (kg) 0.3 kg Country of Origin N/A
Shipping Method

Courier Service

GST Applicable Standard Rate
Tax Invoice Yes (available in My Page)
After Sale Service
Brand Always21

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ALWAYS21 NATURE REFRESH ALOE ESSENCE MASK

What's in the box?

1 x Always21 Nature Refresh Aloe Essence Mask

1 x Free Always21 Nature Refresh Aloe Essence Mask


HOW TO USE : 1) Wash the face thoroughly and spread the mask out over your face with fingertips. 2) Remove the mask after 20~30 minutes and pat face to absorb the remaining essence. 3) Use it 2 or 3 times per week for more lasting effect.

CAUTIONS : 1. If the following signs occur, please stop using immediately and consult a doctor (1) Stop using if skin becomes red, swollen, itchy and etc during and after use. (2) Avoid using on irritated or sunburned skin by direct sunlight. 2. Stop using on troubled skin part including eczema or dermatitis. 3. Avoid contact with the eyes, if contact ocurs, rinses eyes thoroughly with water. 4. For preventing dryness, use soon after opening. 5. Keep away from the reach of baby and children. 6. Stored at room tem perature only. Keep away from direct sunlight.

 


Seller Information

Seller Information
Seller Always21
Ship-From Address Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Return/Exchange Address Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Notice on Return/Exchange What is your Return Policy?

If you are completely not satisfied with your purchase (Damage during shipment or wrong item/type) you can send it back to us.

Returns must be made within 14 days from date of purchase.
Damage items must be return together with original box and receipt.
Item bought during promotional events are not accepted for return and exchange.
What will I get back of return item(s)?

Items purchased can't be refunded. Items returned only exchangeable to a same/higher price item(s).

How about postage charges?

Customer would have to bare for the postage fee shipped back to us during return process. Please allow 14 working days for this process to be complete. We do not refund shipping charges that customer have paid during first purchase.

How can I return my purchase?

Kindly email your inquiry to support@nrrewards.com with subject “Return Item”. We will assist you as soon as possible. Please allow 7 working days for your inquiry to be processed.
To make the process run smoothly and faster, do email your inquiry with picture(s) of your item(s) matter & condition.

How long will it takes?

Please allow a minimum of 14 working days from date we receive your return package to you.

I need more information about this. Who do I contact?

Please email your inquiry to support@nrrewards.com. Our customer service will contact you back during working days and hours.

Return / Exchange Policy

  1. Cancellation
    • Request for cancellation if product has not been dispatched after payment completion.
  2. Return
    • Request for return within 7 calendar days following delivery date.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller approves return and return is completed.
  3. Exchange
    • Request for exchange within 7 calendar days following receipt of delivery.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller send new product to buyer, and buyer receives it, and exchange is completed.
  • How to Request for Cancellation/Return/Exchange
    • You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
      But, in case seller has already dispatched product, cancellation request can be rejected.
    • You can request for return after obtaining product, you should send the product in question to seller.
      After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.
    • You can request for exchange if wrong product is shipped, you should send the product in question to seller.
      After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
  • Criteria for Return/Exchange

    You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

    • When request due to change of mind is made after 7 calendar days following delivery date
    • When product is used, destroyed or damaged
    • When tag attached to product is removed or package of product is opened and product value is damaged
    • When sealed package is opened or packaging materials are lost
    • When too much time has passed and product value has so decreased that its re-sale is not possible
    • When return/exchange request is made for customized product such as hand-made shoes or accessories
    • When components of product (including free gift) have been used or lost
    • When buyer did not follow instructions included in product
  • As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
  • As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

  • Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
  • For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.