Store’s Best Items
Basic Information of Product
| Product Status/Sales Type | New | Product No. | 331274 | Weight (kg) | 0.2 kg | Country of Origin | N/A |
|---|---|---|---|
| Shipping Method |
Courier Service |
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| GST Applicable | SR 6% | ||
| Tax Invoice | Yes (available in My Page) | ||
| After Sale Service |
Warranty Policy -Within the warranty period, a new unit will be replaced without any charges for parts and labour, however buyer have to pay for the postage charge. -Postage of warranty must be beared by buyer in both way sending. (RM6 for peninsular/RM9 for Sabah and Sarawak) -We reserve the rights to replace the product with the same or equivalent product. -Replacement of product does not in any way renew or extend the warranty period. -Warranty is only applicable to the buyer of the product. -Customers are required to ship the product to us, we do not bare the postage charges. -Customers are responsible for the cost of transportation for sending the product for warranty. -Please make sure that the product is properly packaged to ensure that no damage occurs to the product during transit. -Please take note that it takes 3-5 working days for the verification process of product replacement. -The warranty does not apply to any extra parts of the product for example the wiring, power adapter and the manual. -The warranty does not cover replacement or repair necessitated by loss or damage from any cause beyond the control of us, such as lightning or other natural and weather related events or specific situations including voltage supply problems, tempering or unauthorised repair by any person, use of defective or incompatible accessories, exposure to abnormal temperatures and conditions or entry by any insect or foreign object in the product. -The warranty does not cover damage or loss incurred during transportation of the product. -Warranty void if there is physical damage on the products or the product box is lost. |
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11street receives report on products to protect buyers’ right. For further information on safe trade, please contact us.
ReportgoFor order related and other issues, kindly click on E-mail Enquiry here.
E-mail Enquiry
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Seller Information
| Seller | Laterics |
|---|---|
| Ship-From Address | Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur |
| Return/Exchange Address | Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur |
| Notice on Return/Exchange | -You have 7 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Requirements for a valid return: · Proof of purchase (order number, buying invoice, etc.) · Bank details in Return Form if original payment are made via ( payment method) · Include printed (Return Form, optional) and ( 11 street) Tax Invoice in each return package box. · Return reason has to be valid and returns acceptance conditions met (check out below) For which reason can I return an item? You may want to return your item due to any of the following reasons: · Damaged · Defective · Wrong item delivered · Missing parts/items NOTE: In the unlikely event that your return is invalid, our Customer Service will notify you before sending it back to you. Your return courier fee will not be reimbursed. Refund: Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card ( or original method of payment/ other methods). You will receive the credit within a certain amount of days, depending on : • Credit card or bank account (direct debit): We'll automatically initiate a refund to the credit card or bank account that you originally used to make your payment. Processing time: 1 week, depending on your bank or credit card company. • Funds transfer: We'll need you to share your bank account details with us to process your refund. We want to make sure we send your refund to the right account. Processing time: 3 days, once you send us your bank details. |
Return / Exchange Policy
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Cancellation
- Request for cancellation if product has not been dispatched after payment completion.
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Return
- Request for return within 7 calendar days following delivery date.
- Check seller’s approval on buyer’s request.
- Buyer sends product in question to seller.
- Seller receives and checks returned product
- Seller approves return and return is completed.
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Exchange
- Request for exchange within 7 calendar days following receipt of delivery.
- Check seller’s approval on buyer’s request.
- Buyer sends product in question to seller.
- Seller receives and checks returned product
- Seller send new product to buyer, and buyer receives it, and exchange is completed.
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How to Request for Cancellation/Return/Exchange
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You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected. -
You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded. -
You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
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You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
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Criteria for Return/Exchange
You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:
- When request due to change of mind is made after 7 calendar days following delivery date
- When product is used, destroyed or damaged
- When tag attached to product is removed or package of product is opened and product value is damaged
- When sealed package is opened or packaging materials are lost
- When too much time has passed and product value has so decreased that its re-sale is not possible
- When return/exchange request is made for customized product such as hand-made shoes or accessories
- When components of product (including free gift) have been used or lost
- When buyer did not follow instructions included in product
- As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
- As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.
For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.
Notice
- Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
- For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.