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100% ORIGINAL - NARUKO - Rosemary Cool Revitalizing Shower Gel 250ml

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Basic Information of Product

Basic Information of Product
Product Status/Sales Type New Product No. 1349605
Weight (kg) 0.3 kg Country of Origin Made in Taiwan
Shipping Method

Courier Service

GST Applicable Not Applicable (Non-GST seller)
Tax Invoice No
After Sale Service
Brand Naruko

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Seller Information

Seller Information
Seller MOMO
Ship-From Address Pontian, Johor
Return/Exchange Address Pontian, Johor
Notice on Return/Exchange We take on that the goods are accepted for exchange and return with any of the following circumstances:

-Reported within 28 days from the Receipt Date.
-Requested due to defects of good.
-If some part of the packages are defective, we need to collect the whole set of the package together with the original invoice and any other relevant documents for the process of exchange & return.
-Goods purchased from MOMO.
-Goods have to be unused (except for defective products).
-Goods' labels, serial number and security mark can be checked.
-Any other reason/s that are not listed above but deem appropriate for exchange and return.

So now, what are the procedures of the Exchange & Return?

1.Contact our customer service department and inform us the reasons for returns and the quantity of return goods.
Return the original copy of the signed Consignment Note, Invoice (if any), other accessories and goods in a complete set.

2. Please post the goods that you wish to return to the following address: LEEUWIN SDN. BHD., No.897, Rimba Terjun, Jalan Kukup, 82000, Pontian, Johor.

3. After we confirm the receipt of the return goods, we shall arrange for refund or exchange the soonest possible.

Return / Exchange Policy

  1. Cancellation
    • Request for cancellation if product has not been dispatched after payment completion.
  2. Return
    • Request for return within 7 calendar days following delivery date.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller approves return and return is completed.
  3. Exchange
    • Request for exchange within 7 calendar days following receipt of delivery.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to seller.
    • Seller receives and checks returned product
    • Seller send new product to buyer, and buyer receives it, and exchange is completed.
  • How to Request for Cancellation/Return/Exchange
    • You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
      But, in case seller has already dispatched product, cancellation request can be rejected.
    • You can request for return after obtaining product, you should send the product in question to seller.
      After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.
    • You can request for exchange if wrong product is shipped, you should send the product in question to seller.
      After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
  • Criteria for Return/Exchange

    You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

    • When request due to change of mind is made after 7 calendar days following delivery date
    • When product is used, destroyed or damaged
    • When tag attached to product is removed or package of product is opened and product value is damaged
    • When sealed package is opened or packaging materials are lost
    • When too much time has passed and product value has so decreased that its re-sale is not possible
    • When return/exchange request is made for customized product such as hand-made shoes or accessories
    • When components of product (including free gift) have been used or lost
    • When buyer did not follow instructions included in product
  • As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
  • As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

  • Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.
  • For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.