Frequently Asked Questions
- How do I participate in the Credit Cashback promo?
- Just click 'Join Now' on the promotion page!
- How do I know if I'm eligible for the Credit Cashback?
- Was the purchase made via Mobile Web? If yes, you are not eligible for the Cashback. (Mobile Web transactions are not eligible).
- Was the purchase confirmed on your Mobile App? If yes, you are eligible for the Cashback.
- Why didn’t I get the amount I’m supposed to get?
Below are the possible answers:
- You have reached the maximum cap of RM20.
- Your seller has potentially categorised the product under a different category.
- Is the Credit automatically credited to my account?
- No, you must claim the Credit on your own at the Credit Cashback page.
- There’s a delay in my shipping by my seller! Can I still get my Credit Cashback?
Don’t worry! You can now claim your Cashback until the end of the promotion of the following month! For example, Buyer A bought a book on 30th of April, which means Buyer A has up to the 31st of May to claim his/her rebate.
However, you will not be able to claim the rebate if the shipping has been delayed over the one month promotional period.
- Why can’t I see my transactions on the promotion page?
- Firstly, check when the purchase was made. Then, go to the correct Credit Cashback promotion page to claim your Credit. For example, Buyer B bought a handphone in April but the transaction is not reflected in the May promo page. Buyer B should check the April promo page instead of the May promo page.
- How do I go to the past month’s promotion page?
- There’s a tab that shows your previous month’s transactions! So, just click the tab and claim your Credit!
- Do I need to click ‘Join Now’ every month to participate in the promo?
- Yes, you must in order to claim the Credit.
- What are the sub categories that are not applicable for claim?
The following list shows the sub categories that are not applicable for claim:
- Mobile & Tablets
- Computer & Laptop
- Smartwatches & Wearables
- TV & Video
- Audio & Gaming
- Cooling & Heating
- Large Appliances
- Small Appliances
- E-vouchers & Top-up
- Travel & Ticket
- Books & Media
- Hobbies & Gift
Terms & Conditions
- All categories except for Electronics & E-Vouchers & Books: 5% Credit (Capped at RM20)
- Campaign period: 1 April – 30 April 2017
- Redemption Period : 1 April – 31 May 2017
- Credit validity period: 30 days from the redemption date.
- Only Members who participated in this promotion are entitled to redeem the Credit rebate.
- Credit rebate is only valid for purchases except for Electronics & Services made via App between 1 April – 30 April 2017 with ‘Purchase Confirmed’ status.
- Credit exclusions apply: Mobile top up.
- 11street.my reserves the right to cancel any coupons at our sole discretion, where a member uses more than One (1) ID to download such coupons.
- 11street.my reserves the right to discontinue the promotion, as well as amend any of the terms and conditions without prior notice.
- The above terms and conditions are supplemental to the 11street standard terms and conditions for members, which can be viewed here.