Membership Terms and Conditions

Terms & Conditions

Terms & Conditions of 11street

Part 1. General Rules

Article 1 (Purpose)

The purpose of this Terms & Conditions (this "Agreement") is to set out rights and obligations and other necessary matters between persons trading products or services with each other, rights and obligations and other responsible matters between the Members and the Company (as defined below), the procedures for the use of the service by the Members, etc., in connection with the use of the e-commerce related services (the "Services") provided by 11street (http://www.11street.my; hereinafter "11street") operated Celcom Planet Sdn. Bhd. (the "Company").

Article 2 (Definition)

  1. ① The following terms shall have the following respective meanings:
    1. 1. "11street (www.11street.my)" means the website existing for the real-time e-commerce system and its operation which is provided by the Company for transaction of goods and services (the "Products").
    2. 2. "User" means Members and Non-members who are granted the Services provided by the Company in accordance with this Agreement.
    3. 3. "Member" means any individual or business who has registered himself/herself/itself as member according to registration process established by the Company and who is provided the information on the Company on a consistent basis and is able to use the Services provided by the Company. The Members consist of the General Members and Seller Members as follows:
      1. A. "General Member (Purchasing Customers)" means any member who is entitled to use the Services provided by 11street for the purchase of the Products and other purchases.
        • "Buyer member": anyone of the age of 18 or more is eligible to register as Member for the sole purpose of purchasing (including foreigners residing in Malaysia). If you are under 18 years old, you may use this Website only with authorization from a parent or legal guardian.
      2. B. "Seller Member (Purchase and Sale Customers)" means any Member who is not only entitled to purchase the Products and use the related Services on 11street and but also use the Services described in the Corporate Seller Members Agreement (the "Sale and User agreement"). The Seller Members consist of Individual Seller Members, Business Seller Members and Global Seller Members.
        • "Individual Seller Member" means any member who is eligible to sell and purchase personal products for non-business purposes
        • "Business Seller Member" means any member who is eligible to purchase and sell products as a company based on the company registration certificate.
        • "Global Seller Member" means any member who is eligible to purchase and sell products as a foreigner or overseas company.
    4. 4. "Non-Member" means any person who uses the Services provided by the Company without having registered itself as the Member.
    5. 5. "ID" means alphabets, numbers or certain combination of alphabets and numbers selected by the Member and registered by the Company for the identification of the Member.
    6. 6. "Password" means any combination of alphabets and numbers selected by the Member and registered to the Company for the purpose of confirming the identity of the Member and protecting confidential information.
    7. 7. "Operator" means any person selected by the Company for the purpose of carrying out smooth operation and overall management of the Services provided by the Company.
    8. 8. "Buyer" means any User who purchases the Products of the Seller registered with the Company. The right to purchase is granted to both the General Members and Seller Members and Non-Member.
    9. 9. "Seller" means any Member who has registered the Products with the Company using the form of the Products advertisement provided by the Company for the purpose of selling the Products, which right is granted to the Seller Members.
    10. 10. "Member Rating" means a rating given to each Member by the Company based on certain criteria according to the result of the Member's use of the Services.
    11. 11. "Product Review" means any writing, image, clip, etc., containing a comprehensive review of the Products posted after the purchase of the Products.
    12. 12. "Credit" means electronic prepayment means issued and managed by the Company that are used by the Member in return for the Products purchased by such Member. The Credit can be purchased by the Members for a fee or provided by the Company for free.
    13. 13. "Cash" means (i) any refunds made in cash by the Company following the cancellation made by the Member for the purchase whose payment was made over cell phone, etc. at 11street, when the refund cannot be made by using the same means of payment used for the purchase of the relevant goods due to the nature of such means of payment, or (ii) cash used by the Company as a means of conversion to the Credits.
    14. 14. "Purchase Finalization Period" means the period during which the Buyer is required to express its intent to finalize its purchase (confirmation of its purchase, return or exchange), which expires on the 7th day from the date of receipt of the products or for products that the Company is unable to confirm receipt thereof (such as products to be installed on-site), the 5th day following the request for receipt confirmation that is sent by the Company to the Buyer after 15 days from the shipping date.
    15. 15. "Personal Identity Verification" means the act of confirming whether the following information, in each case, matches the information recorded at the time the relevant Member became a Member (i) in case of Individual Buyer Member and/or Individual Seller Member the personal identity to be verified through email authentication (The Individual Seller Member may be required to go through additional verification in accordance with separate means as provided by the Company), and (ii) in case of business seller or global seller member, the corporate name of the company, the business enterprise registration number, and further confirms the mandatory items specified in Article 8 hereof.
    16. 16. "Business Day" means any day during which the Services are normally provided by the Company, which excludes Saturdays, Sundays and any public holidays in Kuala Lumpur.
    17. 17. "Payment Protection Services" means the Services provided by the Company whereby the payment made by the Buyer is deposited for a fixed period of time in order to protect such payment.
    18. 18. "Secure Transaction Center" means an organization established in order to mediate various problems which may arise in connection with the transaction security while using the Services.
    19. 19. "Dispute Resolution Center" means an organization established and managed by the Company to enable a reasonable and smooth mediation of any disputes. Any disputes arising from the transaction placed through 11street between the Seller and the Buyer must be, in principle, resolved on their own, and only in exceptional circumstances where the resolution between the Buyer and the Seller fail, such disputes should go through the Dispute Resolution Center.
    20. 20. 11street Pay Service : means any/all services provided by Company in relation to Seller Member's registration and sales of their products at the sites other than 11street, such as payment agency service, payment protection service, and all other additional services in relation thereto.
    21. 21. “Transaction Fee” is fee paid to Company by the Seller for usage of services. Company shall deduct this fee before settling payments to the Seller.
  2. ① Any terms used herein but not otherwise defined in Article 2(1) shall be interpreted in accordance with the standard practices of transaction.

Article 3 (Scope; Priority of Effectiveness)

  1. ① In this Agreement, Part 1 (General Rules) and Part 4 (Miscellaneous) shall apply to all Services. Part 2 shall apply to 11street (e-commerce agent), Part 3 shall apply to 11street Pay Service.
  2. ② In the event there is a conflict between the provisions of Part 1 and Part 4 on the one hand and Part 2, Part 3, which are individual Services, on the other hand, the individual Services related provisions (Part 2, Part 3) shall prevail over the overall Services related provisions (Part 1 and Part 2).

Article 4 (Specification, Effectiveness and Amendment of this Agreement)

  1. ① The Company shall post the defined Agreement on the first page of its Internet site (http://www.11street.my), where the Company's Services are provided, in order to inform the Users of such Agreement.
  2. ② The Company is entitled to amend this Agreement when there are reasonable reasons, so long as such amendment does not violate the related laws. In the event this Agreement is amended, the Company shall notify of such amendment (including the effective date of such amendment and the reason for amendment) through its Service site 15 days prior to the effective date of such amendment; provided, however, in the case of any amendment disadvantageous to the Users, such shall be notified through its Service site 30 days prior to the effective date and shall be also individually notified by way of sending email, SMS, etc. to the Users (if it is difficult to provide such separate notification due to the User's failure to provide the contact information, change of the contact information, etc. and such amendment has been notified in accordance with this Agreement, such notice shall be deemed to have been separately made).
  3. ③ Agreeing to this Agreement shall mean agreeing to confirm any changes made to this Agreement by regularly visiting the Internet site operated by the Company. The Company shall not be responsible for any damages suffered or sustained by any Members or Users in connection with their failure to learn the information on the amended Agreement.
  4. ④ In the event any Member does not agree to the amended Agreement, such Member may request to withdraw from the membership (termination of the User agreement). In the event the Company has notified or announced pursuant to Article 4(2) of this Agreement that the Agreement will be amended and that the User shall be deemed to have consented to such amendment if the User fails to express its refusal to accept the amendment by the effective date of such amendment, the User shall be deemed to have consented to the amendment, if the User fails to explicitly express its refusal to accept the amendment.

Article 5 (Additional Regulations)

  1. ① Any and all matters not stipulated in this Agreement shall be determined in accordance with the general commercial practice and the related regulations such as the Act on Consumer Protection in Electronic Commerce, Etc.
  2. ② The Company, whenever necessary, may notify of the matters applicable to specific Services (the "Individual Agreement") by posting them on 11street, etc.
  3. ③ The Company, whenever necessary, may determine and notify of the detailed matters relating to the use of the Services (the "Use Policy") by posting them on 11street, etc.
  4. ④ Any changes made to the Terms and Conditions or the Privacy Policy shall be notified by the Company prior to the effective date of such changes.
  5. ⑤ Each Member shall monitor at all times whether there have been any changes made to the Individual Agreements or the Use Policy and shall confirm any notifications made in respect of any changes.

Article 5.1 (Product Listing)

  1. ① The seller is fully responsible for the Listing. By Listing on the website of 11street.my, the seller warrants that:
    • Seller is the valid owner of Products listed.
    • Seller has the right to sell the Products online in Malaysia.
    • The products conform to all applicable laws regulations in Malaysia.
    • The products strictly conform to the specifications, drawings, performance criteria other descriptions referred to/or proved on the website by Seller.
    • Products are free from defects in terms of materials, performance, operation & workmanship.
    • No misleading information is included on the website.
    • The price of the listed Product is competitive.
    • No illegal or offensive content is inserted on the Website.
  2. ② Without limiting the foregoing, you may not list on our site or sell any item by using 11street.my which:
    • Cosmetics endangering the safety or health of the customer, items without authorization from BFAD/ Bureau of Food and Drug.
    • Pornography.
    • Firearms or any hazardous weapons.
    • Black-market Items.
    • Stolen goods.
    • Goods that were imported illegally.
    • Illegal items.

Article 5.2 (Order Limitations)

  1. ① Company reserves the right to reject any product(s) order you place with us, and/or or to quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you gave us when you placed the order.
  2. ② Company may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. Company also reserves the right to reject any order you placed. These restrictions includes all and any product(s) orders placed by the same 11street.my site account, the same credit card, and orders that use the same billing and/or shipping address. In the event Company makes a change to an order, Company will attempt to notify you by contacting the e-mail and/or billing address provided at the time the order was made.
  3. ③ Company reserves the right to limit or prohibit sales to dealers or re-sellers.

Article 6 (Establishment of the User agreement)

  1. ① The user agreement in respect of the Services provided by the Company (the "User agreement") is established when the Company provides its consent to the application filed by any person, who wishes to use the Services. The application is made when any person, who wishes to use the Services, fills in each required item in the membership application form provided by the Company online and expresses his or her intent to consent to this Agreement.
  2. ② The applicant shall be deemed to have become the Member as of the date on which the Company's consent to such person becoming Member is posted on the relevant Service page or such consent has been received by the applicant by email or any other means determined by the Company.
  3. ③ Any individual of the age of 18 or more is entitled to apply for the membership. Any corporate which is able to engage in normal business activities as of the date of the application, is entitled to apply for the membership.
  4. ④ In principle, one (1) membership ID shall be given to one (1) person (on the basis of the email authentication for which personal identity has been confirmed; in case of corporate, on the basis of each corporate number and business enterprise registration number); provided, however, that in the case of Seller Members (who are also Corporate Members), up to five (5) Member ID may be given per each business enterprise registration number, to the extent that such Member satisfies the criteria set by the Company (transaction period, performance record, credit rating, dispute records, etc.)
  5. ⑤ In the event the Member signs up again for the membership following the expiration (including termination) of the User agreement, in principle, the ID, which was last used, cannot be used and the new ID shall be used.
  6. ⑥ In the case of application for the membership submitted by the Individual Buyer Member and/or Individual Seller Member, the personal identity verification proceeding shall be undertaken by email authentication. For any application for which the personal identity verification proceedings cannot be undertaken by the Company, the Company is entitled to request the applicant to submit evidentiary materials.
  7. ⑦ Because there is a concern that certain Members may seek to receive expediently various economic benefits, such as various discount coupons, benefit from events, etc., provided by the Company, by repeating the process of signing up for membership, voluntarily terminating the membership, etc. or that certain Members may illegally use the other's name in such process, in order to prevent such illegal activities from occurring, the use of the Services by the Member and the filing of the application for the membership within one (1) month from the date on which the Member voluntarily withdraws from the membership may be denied.

Article 7 (Change and Protection of Personal Information)

  1. ① Anyone who wishes to become a Member and use the Services contemplated hereby shall be required to go through the application process.
  2. ② In the event there is any change to the matter the Member recorded at the time he or she applied for the use of the Services, such Member shall immediately update the information; provided, however, that any information, such as name, ID, which is impossible to be changed, cannot be changed.
  3. ③ The Member shall be responsible for any damages occurring from the non-updated information, for which the Company shall not be responsible in any way whatsoever.
  4. ④ The Company shall not use any information of the User for purposes other than to provide the Services, nor shall it provide such information to any third party without the consent of the User, with the following exceptions:
    • to provide to the Seller, delivery company or etc. the minimum information relating to the User (name, address, contact information, ) that are necessary for transaction, delivery, etc.
    • when the use of the personal information of the User and the provision of such information to a third party are permitted under the laws and regulations
    • when such information is required to execute the purchase and sale and for return, exchange, cancellation, etc., following the completion of the purchase and sale; provided, however, that the Company is entitled to provide the contact information of the counterparty only to the relevant Seller and Buyer who participated in the purchase and sale.
  5. ⑤ The Company shall strive to protect the personal information of User, which includes the information on User, in accordance with the related regulations. The Company shall establish the policy of the protection of the personal information of the User, select the person in charge of the protection of the personal information and post this information.
  6. ⑥ Any matter related to the protection of personal information of the User shall be handled in accordance with the related law, regulation and the personal information protection policy determined by the Company.
  7. ⑦ In the event any transaction is achieved through the Services provided by 11street, the Company shall provide to the Seller the personal information of the User which is necessary in connection with the transaction of the products between the Seller and the Buyer, delivery, etc.
  8. ⑧ We may share your personal information with:
    • Third-party service providers under contract who help with our business operations: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links(including paid listings and links), processing credit card payments, investigating frauds and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
    • Third parties giving promotional offers: Sometimes we send offers to selected groups our users on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please adjust communication preferences in 11street.
    • Other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service).
    • Law enforcement or other governmental officials, in response to a verified request relating to a criminal investigation or alleged illegal activity. In such events, we will disclose information relevant to the investigation, such as name, city, postal code, telephone number, email address, User ID history, IP address, fraud complaints, and purchasing and listing history;
    • Brand Protection Program participants under confidentiality agreement, as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity. In such events, we will disclose name, street address, city, postal code, country, phone number, email address and company name; and
    • Other business entities, should we plan to merge with or be acquired by that business entity. (Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your personal information. If your personal information will be used contrary to this policy, you will receive prior notice.)

Article 7.1 (Privacy)

  1. ① Company does not sell or rent member personal information to third parties for their marketing purposes without member's explicit consent. Company uses the information only as described in our Privacy Policy.
  2. ② Company views protection of member's privacy as a very important community principle. Company stores and processes the information on computers that are protected by physical as well as technological security devices.
  3. ③ Member can access and modify the information provided and choose not to receive certain communications by signing-in to your account. Company uses third parties to verify and certify our privacy principles. For a complete description of how the Company uses and protects your personal information, see our Privacy Policy. If you object to your Information being transferred or used in this way please do not use our services.
  4. ④ For the avoidance of doubt, If Company has reasonable grounds to believe that any User is in breach of any of the terms of this Agreement, Company reserves the right, in its sole and absolute discretion, to cooperate fully with governmental authorities, private investigators, all the rightful owner(s) or interest holder(s) and/or injured third parties in the investigation of any potential or ongoing criminal or civil wrongdoing.
  5. ⑤ Further, Company may disclose the User's identify and contact information, or such other transaction-related data, if requested by a government or law enforcement body, private investigator, rightful owner or interest holder and/or any injured third party or as a result of a subpoena or other legal action, or if Company is of the view, in its sole and absolute discretion, that it would be in its best interest to do so. Company shall not be liable for damages or results arising from such disclosure, and the member(s) agrees not to bring action or claim against Company for such disclosure.
  6. ⑥ You may withdraw your consent to our collection of your personal data and/or information at any time by notifying us or call our customer service. In that event, we will not be able to identify you and provide you with a safe, smooth, efficient and customized experience while using our site. Although you can browse through most of our sites without giving any information about yourself, in some cases, personal information is required in order to provide the Services you request.
  7. ⑦ When a user withdraws from the membership, 11street shall keep in custody the name, identification registration number (or foreigner registration number), password, e-mail or information necessary for identification for 1 (one) month from the withdrawal for the purpose of prohibiting the user from receiving illegally or expediently any economic profit such as discount vouchers, event benefits, etc. through repetitive subscriptions and withdrawals or from using illegally the other's name. Where a User is a Seller Member, 11street shall maintain the records of the names, telephone numbers and addresses of the person or company who supplies the Products for a period of 2 (two years).

Article 8 (Application for the Use of the Services)

  1. ① Any person who wishes to join and use the Services provided by the Company shall provide the required information in the membership application form provided by the Company. There are mandatory items and optional items that are to be filled in by the Member at the time he or she signs up for the membership, and all mandatory items must be filled in. The type of items to be provided in the form of application for joining the membership varies depending on whether the applicant is individual or corporate.
  2. ② Any Individual Buyer Member and/or Individual Seller Member shall fill in the following items (mandatory items): Member ID (ID), password, email address, name, contact number, whether the Member wishes to receive advertising emails or advertising SMS, and whether the Member consents to his or her personal information being provided to or used by the partner companies¬¬ and the personal information management consignment company.
  3. ③ Any Business or Global Seller Member shall fill in the following items(mandatory items): type of business, Member ID (ID), password, name of the company (name of the business), name of the representative, business enterprise registration number, email address, contact number of the representative, fax number, location of the business, account number to which the sales price of the Products may be remitted, business conditions, type, category, corporate registration number, e-commerce business registration number, major line of business, whether it wishes to receive advertising emails or advertising SMS, and whether it consents to its personal information being provided to or used by the partner companies and the personal information management consignment company.
  4. ④ A Business or Global Business Seller entity must apply for the membership as the Business or Global Seller member. Any Business or Global Seller which wishes to join as the Business or Global Seller member, shall provide, at the request of the Company, additional information and evidentiary materials, such as a copy of the business enterprise registration certificate, a copy of the identification of the representative (in the case of privately owned business), corporate register, a certificate of corporate seal impression and the account information of the representative or the company for settlement.
  5. ⑤ At the time when the Member applies for the membership, the Company is entitled to request other information (i.e., birth date, marriage status, occupation, hobby, area of interest, etc.) in addition to the mandatory items indicated in Article 8 (1) and Article 8 (2), for which request the applicant has the right to reject. Any additional information so obtained must be only used for purposes of providing various and useful information to the Members and cannot be used for any other purposes by the Company.
  6. ⑥ Seller member is provided with 'Download Manual' feature through Seller Office, which provides easy explanations and guidelines starting from product registration, sales up to payment calculation.
  7. ⑦ Seller member is not allowed to make use of the Web Site's Name and/or its Logo without prior written authorization from 11street. Seller Member shall not conduct or induce direct sales of their products to the Buyer; if in any case this rule is violated, the respective Seller Member shall be banned from using the service and Seller's membership may be terminated.
  8. ⑧ Seller should respond to GST invoice and or other invoice issuing requests from Buyer. Seller should respond to the queries of Buyer honestly and accurately. Any losses arising from dishonest, inaccurate responses made by Seller will completely be Seller's responsibilities.
  9. ⑨ Buyer members under age of 18 (eighteen) are prohibited from accessing harmful media materials. To avoid any damages to minors from distribution of illegal and harmful media materials, Company applies a separate adult verification mechanism to such materials in order to prevent exposure to indecent and harmful materials to minors. Company accepts reports of indecent and harmful materials in the Web Site via hello@11street.my. The reported party who registers such indecent and harmful materials will receive warnings or other actions from Company upon confirmation.

Article 9 (Approval, Rejection, Deferring of the Application)

  1. ① In principle, the Company shall approve the use of the Company's Services only when all required information set forth in Article 8 of this Agreement has been accurately filled in and the identification of the applicant, who has consented to be bound by this Agreement, has been confirmed by undertaking the personal identity confirmation procedures.
  2. ② The Company shall undertake the personal identity confirmation procedures as follows: (i) in the case of the Individual Buyer Member and/or Individual Seller Member application, by email authentication; and (ii) in the case of the Business or Global Seller member application, based on the evidentiary materials which have been provided pursuant to Article 8 (4), etc.. For any application for which the Company is unable to undertake the personal identity confirmation procedures, the Company is entitled to request the applicant to submit evidentiary materials.
  3. ③ The Company may refuse to approve the application in any of the following cases:
    1. 1. The applicant is less than 18 years old.
    2. 2. It has been confirmed in the personal identity confirmation proceeding undertaken by the Company that the applicant is not the person who is filing the application.
    3. 3. The name, the CI (Connecting Information, the personal identification information given by the personal identification institution to connect the service), DI (Duplication Information to screen duplicate applications) (or business enterprise registration number, corporate registration number, email authentication) are identical with those of the existing Member.
    4. 4. There is any false or omitted information or typos in the application or the registration materials.
    5. 5. The application is re-filed within a month from the date on which the User agreement was terminated.
    6. 6. The Member, against whom certain measures have been undertaken by the Company such as disqualification, unilaterally terminates the User agreement and subsequently reapplies for the use of the Services during the period in which such measures undertaken against the Member remain effective.
    7. 7. It has been confirmed that the application has been filed in breach of this Agreement or that such application is unlawful or otherwise wrongful.
    8. 8. Any person who is subject to the terms of the purchase/sale user agreement of 11street is in breach of the relevant agreement.
  4. ④ The Company may defer the application in any of the following cases. In that event, the Company shall post on the relevant Services page or notify by email the reason for deferring the application, possible date of approval, any additional information or materials that are required for the approval and any other information related to the deferring of the application.
    1. 1. There is lack of facilities
    2. 2. There are technological problems
    3. 3. The Company is unable to confirm personal identity through personal identity confirmation proceeding undertaken by the Company.
    4. 4. The Company has reasonably decided that the deferring of the application is necessary.

Article 10 (Expiration of the User agreement)

  1. ① Any Member may terminate the User agreement as follows:
    1. 1. Any Member may terminate the User agreement at any time by notifying the Company of its intent to terminate; provided, however, that prior to making such notification, all Product transactions that are in process must be completed, withdrawn or canceled, and any negative consequences arising from such withdrawal or cancellation shall be borne by the Member. In addition, the Company shall be entitled to restrict the Member's ability to terminate the User Agreement, in the event the Member's use of the Services has been suspended due to his or her breach of this Agreement, related laws and regulations, etc. in order to prevent such breach from occurring again, or until the Member has discharged all of its obligations if the Member has not discharged all of its obligations against the Company.
    2. 2. Any negative consequences arising from the withdrawal from the membership shall be borne by the withdrawing Member. Once the User agreement is terminated, the Company may collect various incidental benefits (eg: credit, points or discount coupons) provided to the Member.
    3. 3. In order to prevent any illegal and/or expedient activities from occurring, where the Member may illegally and expediently obtain certain economic benefits such as discount coupons, event related benefits, etc. by repeatedly applying for the membership and arbitrarily terminating the User Agreement, or where the Member uses another person's name in such process, any Member, who desires to reuse the Services following his or her voluntary termination, shall be allowed to reapply after one (1) month has passed from the date on which the Member withdrew from the membership. To reuse the Services, the Member must notify the Company of its intent to reuse in accordance with the membership application procedures set forth in this Agreement and the related provisions and obtain the approval of the Company.
    4. 4. In order to prevent any illegal and/or expedient activities from occurring, where the Member may illegally and expediently obtain certain economic benefits such as discount coupons, event related benefits, etc. by repeatedly applying for the membership and arbitrarily terminating the User Agreement, or where the Member uses another person's name in such process, the Company may maintain personal information of the withdrawing Member, such as ID, name, CI and DI, date of withdrawal, withdrawal reasons, etc., for a period of one (1) month following the withdrawal of the Member.
  2. ② The Company may terminate the User Agreement in any of the following cases.
    1. 1. The Company may terminate the User agreement in the event any of the following has occurred or has been confirmed in respect of the relevant Member:
      1. A. Any acts of compromising legitimate interests (such as rights, honor, credit, etc) of other Members or the Company (including its employees and consultants) or causing violation of the Malaysian laws and regulations or good public orders and morals;
      2. B. Engaging or attempting to engage in any of the following activities to interrupt, or that are likely to interrupt, the smooth processing of the Service
        • Raising any claims in a constant and malicious manner without any reasonable grounds
        • Constantly cancelling or returning the Products or services that are not particularly defective after using such Products or services.
        • Breaching the rules of use promulgated by the Company for safe transactions
      3. C. The accumulated credit rating of the Member is below certain rating.
      4. D. The Member has intentionally interrupted the Company's business or registered the Products that are not fit for sale
      5. E. The Member has breached this Agreement or the grounds for termination under this Agreement have occurred (including the breach of the relevant agreement by any person who is subject to the seller members agreement of 11street)
      6. F. It has been confirmed that there are grounds to reject the User agreement of the Member in accordance with Article 9.
      7. G. The Company, in its reasonable judgment, has decided that there are grounds to refuse the provision of the Services.
    2. 2. In the event the Company terminates the User agreement, the Company notifies of the grounds of termination to the relevant Members by e-mail, telephone, fax and other means. The User agreement is terminated when the Company notifies of its intent to terminate to the Member.
    3. 3. Following the termination of the User agreement by the Company in accordance with this Article 10, this Agreement shall continue to apply to any matters related to the completion of any existing sale and purchase agreements entered into prior to the termination.
    4. 4. In the event the User agreement is expired in accordance with this Article 10, the Company may cancel any advertisements and transactions related to the relevant Member without notice, and to the extent any Buyer has paid the purchase price of the Products using credit card, such credit card transaction may be canceled. The Company may also collect various benefits incidentally (eg: credit, points or discount coupons) provide to the Member.
    5. 5. In the event the User agreement is expired in accordance with this Article 10 and the Member reapplies for the use of the Services, the Company may refuse to approve such application.
  3. ③ The Member shall be responsible for any losses occurring in connection with the termination of the User agreement, for which the Company shall not be held responsible in any way whatsoever.

Article 11 (Member Rating and Review System)

  1. ① For any Products traded by using the Services, the Company may grant the Member Rating ,certain benefits and etc., relating to such rating based on the Points earned in connection with such transaction. The Member Rating, associated benefits and etc. are granted in accordance with the history of the use of the Services and the standards of the Use Policy determined by the Company, the details of which are posted on the relevant Services pages or the start-up screen of the Internet site operated by the Company (any changes to the Member Rating policy, associated benefits and etc. must be notified in accordance with Article 5 (4) of this Agreement).
  2. ② In the event the relevant Member files an objection in respect of the element of the rating granted to such Member, the Company may adjust all or part of the elements of the rating in consideration of various circumstances such as the explanation given, the credit rating of the relevant Member, etc.
  3. ③ The rating of the Member shall be utilized only as reference materials when the Products are purchased and sold, and it does not guarantee the credit of the Member or indicate the financial status of the Member.
  4. ④ The Buyer of the Products is entitled to indicate its satisfaction for the relevant transaction when the purchase is finalized by using different ratings made available by the Company. The indicated satisfaction of the Buyer is reflected in the assessment of the Seller of the relevant Products. The degree of satisfaction for transaction and the rating shall be posted on the relevant Service pages.
  5. ⑤ The review of the Products may be written by all Members including the Buyer, which, in principle, must be publicly disclosed. Any person who has written the review of the Products can delete the review prepared by himself or herself. In the event it is determined that the disclosed review of the Products and any attached opinion thereto are not appropriate for public disclosure, the Company is entitled to change or delete the relevant review and attached opinion. When the review of the Products is deleted, any opinion attached to such review is also deleted. The related detailed matters shall be posted on the relevant Services page.
  6. ⑥ A person, who has provided Products review and the degree of satisfaction concerning the counterparty of the transaction, shall be responsible for such assessment, and the Company does not intervene in ascertaining whether any of these is true.
  7. ⑦ The Company is entitled to impose sanctions, such as deleting the relevant valuation results and disqualifying the relevant Member from using the Services, etc., if the Member has engaged in any activities in contravention of the purpose and objectives of the Member Rating and the assessment system
  8. ⑧ The Product review may be deleted or the relevant Member may be disqualified from using the Services in any of the following cases:
    1. 1. if any assessment of the degree of satisfaction has been undertaken in order to fabricate the Member Rating or to manipulate the increase in the degree of satisfaction;
    2. 2. if any assessment was performed (and the assessment result thereof), after cash or other compensation was provided and/or promised in return for indication of a high degree of satisfaction and the Product review
    3. 3. if engaged in any activities of insulting, causing defamation or damaging credit of a third person, etc. through the Product reviews and any assessment results thereof
    4. 4. if using the Member review system in contravention of the purpose and objective of such system.

Article 12 (Management of Members)

  1. ① The Company may take the following measures against any Member who has breached this Agreement, related laws and regulations and the general principle of business transactions:
    1. 1. Deducting the credit point;
    2. 2. Taking back all or part of the benefits incidentally provided by the Company;
    3. 3. Restricting the use of specific Services;
    4. 4. Termination of the User agreement; and
    5. 5. Requesting compensation for damages.
  2. ② In the event the Company has undertaken the measures set forth in the above Article 12 (1), the Company shall provide the prior notice thereof to the Member by telephone or e-mail. Under certain inevitable circumstances, such as where the Member is out of contact or in the case of emergency circumstances, such measures may be taken prior to the notice and, subsequently, notified to the Member. Provided, however, that the deduction of the credit point may be made without notice.
  3. ③ If the Member has any objection against the measures taken by the Company in accordance with this Article 12, the Member may protest.
  4. ④ In the event the Member fails to log in for 18 month or more, the Company may consider such account as dormant account, in which case the Company may place restriction on the use of Services provided by the Company. Once designated as dormant account, in order to use the Services again, the Member shall go through the identification authentication procedures.

Article 13 (Term and Suspension of the Services)

  1. ① The term of the Services of the Member shall commence on the date on which the application for the Services of 11street was approved and shall continue in full force and effect until the termination of the User agreement.
  2. ② The Company may temporarily suspend the provision of the Services due to repair, checking, replacement and breakdown of communication facilities such as computers, etc., loss of communication, etc. In each of the foregoing cases, the Company shall notify of the suspended Services and the reasons for temporary suspension of the Services on the start-up page.
  3. ③ The Company may restrict or temporarily suspend the provision of the Services in the event it is unable to provide such Services due to the occurrence of the natural disaster or other force majeure events.

Article 14 (Services Fees)

  1. ① The Company may impose fees in connection with the provision of certain specific Services or function of 11street.
  2. ② Any fees set forth in this Article 14 shall be handled in accordance with the terms of this Article 14, Individual Agreement or separate application.

Article 15 (Use of the Discount Coupons)

  1. ① The Company or the Seller may issue discount coupons, which provide discount of fixed amount or rate to relevant Member in the event the Member purchase the Products by using the purchasing Services.
  2. ② The Member has the right to use the discount coupon only for his or her own purchases, and the Member shall not, under any circumstances, engage in de-facto sale or transfer of such coupons to any other person.
  3. ③ The use of the discount coupons may be restricted depending on certain items or amount, and such coupons cannot be used after the expiration of their respective expiry date. The discount coupon may not be reusable after any refund is made due to cancellation or the return of the Products.
  4. ④ Any discount coupons provided to the Buyer may not be used in multiple for the purchase of one (1) Product; provided, however, that to the extent the issuer of such discount coupon is different (company or Seller), it may be possible to use multiple coupons for the purchase of one (1) item.

Article 16 (Credit, Points, Cash)

  1. ① Points may be used as means of promotion at 11street for the settlement of order, payment of purchase price.
  2. ② Credit may be used as means of payment at 11street for the settlement of order and payment of purchase price. One (1) Credit means RM 1.00 in cash.
  3. ③ The expiry date of Credit is five (5) years from the date of charge. The Members shall be notified by email, etc. thirty (30) days prior to the expiry date of the relevant Credit.
  4. ④ Any Credit which the Member has received from the Company for free by purchasing the Products, through events, etc. shall be used only within the period and only in the manner set by the Company.
  5. ⑤ The time limit and the method of using set forth can be confirmed through the notice publicly announced or the homepage of 11street.
  6. ⑥ Any Credit which have been accumulated through purchase may be taken back by the Company if the relevant purchase is cancelled.
  7. ⑦⑪ In the event the Company takes back the Points and Credit granted to the Member by the Company due to cancellation of the purchase by the Member, etc. and the remaining Credit and Point of the Member as of the time of such re-collection is less than the Credit and Point subject to such re-collection, the Company may treat such Credit and Point as minus (-) Credit and minus (-) Point (which are less than 0), for which the Member is entitled to recover by way of accumulating Credit and Point through additional purchase or charging Credit through cash settlement, etc..
  8. ⑧ In the event the Company needs to refund the payment to the Member whose payment has been made by cell phone, etc. at 11street due to the cancellation of the purchase of the Product, etc., and the refund cannot be made by taking the same process due to the nature of the payment method, the Company shall provide to the Member one (1) Cash for RM 1. Such Cash may be withdrawn in cash or convertible into Points. One (1) Cash means RM 1 or one (1) Credit.
  9. ⑨ The expiry date of the Cash is five (5) years from the occurrence of the relevant cause, such as refunds, which shall be notified to customers by e-mail, etc. thirty (30) days prior to the expiration of the expiry date.
  10. ⑩ The Cash may be refunded in cash (with the minimum denomination of RM 1,000), which shall be remitted into the designated account on the second (2) business day from the date on which such request is made.

Article 16.1 (Surveys and Contests)

  1. ① Company may occasionally provide members the opportunity to participate in contests or surveys on the Web Site. If members decide to participate, Company will request certain personally identifiable information. Participation in these surveys or contests is completely voluntary and members therefore have a choice whether or not to disclose this information. The requested information typically includes contact information, such as name and shipping address, and demographic information, including but not limited to complete address and, zip code.
  2. ② Company uses this information to notify contest winners and award prizes, to monitor site traffic or personalize the site, or to send participants electronic communications. Company also may store this information for use at a later date.
  3. ③ Company may use a third-party service provider to conduct these surveys or contests; such third-party service provider will be prohibited from using the Web Site user's personally identifiable information for any other purpose.

Article 17 (Copyright Policy)

  1. ① The Company shall establish and manage the policy of protecting the copyright of the copyright holder in connection with the use of the Services, and the Member shall comply with such copyright policy of the Company.
  2. ② The Member shall have copyright over any postings that have been prepared by the Member while using the purchase Services provided by the Company. The Member shall be responsible for any civil and criminal liabilities such as infringement of the copyright related to the relevant postings.
  3. ③ The Company may search, expose to the other website, or use for free as sales promotion and other materials any postings registered by the Member, and may copy, display, transmit or distribute such posting or prepare compilation works and the derivative works in the Services provided by the Company; provided, however, that in the event the Member, who has registered the relevant postings, requests the Company to stop using such postings by deleting the postings, the Company shall immediately cease from using such postings.
  4. ④ The Company's right to use set forth in Article 17 (3) shall remain in full force and effect so long as the Company operates the Services of 11street.
  5. ⑤By posting on 11street, the Member is deemed to have granted the Company a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to copy, display, use, reproduce, publish, distribute, transmit such postings and prepare compilation works and derivative works from such postings throughout the world in any media
  6. ⑥ Company automatically records Web Site use information and analyze statistically to track operational problems, to prevent fraud and to improve the effectiveness, security, and integrity of the Web Site. This information does not identify member personally and Company does not use this information to track information about individuals. We will disclose this information to third party only in aggregate form or as may be required by law. For each page visited, the Company collects and stores only the required technical information in what is called a "web server log file", including but not limited to : Date and time of access, URL address of webpage visited, internet domain and IP address from which 11street.my was accessed, Type of browser and operating system used to access 11street.my (if provided by the browser), URL address of the referring page (if provided by the browser), completion or success status of the request for a webpage or other online item, file size of the webpage visited.
  7. ⑦ The Company shall have the ownership over a copyright and any other intellectual property rights relating to any works prepared by the Company. In the event the User uses the information which it has acquired while using 11street by copying, transmitting, publishing, distributing or broadcasting such information, or by using any other means, without the prior consent of the Company, the User shall be responsible for such use (including the use of a third party, if such use is granted by the User).
  8. ⑧ The Member may protect its rights by using the reporting center system operated by the Company in the event his or her copyright has been violated at 11street.
  9. ⑨ The Company may, without notice, delete the postings, restricts or prohibits the relevant publisher from using the specific Services, terminate the User agreement or take any other measures in any of the following cases. In the event the postings are deleted, any other notices related to such postings (such as comments, responses, etc.) shall be deleted as well.
    1. 1. If the contents of the posting violate the provisions of Malaysian laws;
    2. 2. If the posting infringes the rights, honor, credit and any other legitimate profit of the other person;
    3. 3. If the posting contains malignant code or data that may cause malfunction of information technology equipment;
    4. 4. If the posting violates social public order or is destructive to the traditional custom; or
    5. 5. If it is determined that the posting disturbs smooth operation of the Services of 11street provided by the Company due to material causes similar to those described in Article 17(9)(1) through Article 17(9)(4).

Part 2. Services of 11street (e-commerce agent)

Article 18 (Type of the Services)

The Company shall provide the following types of the Services to the Member:
  1. ① E-Commerce Services: It means the Services provided by the Company through its Internet site (http://www.11street.my) to provide the place of on-line transaction and other related supplementary services to enable the purchase and sale of the Products among the Members.
    1. 1. Business support services related to sales;
    2. 2. Business support services related to purchases;
    3. 3. Execution of agreement, payment support, Payment Protection Services and Trust & Safety Service (T&S);
    4. 4. Product search information services;
    5. 5. Other e-commerce related services; and
    6. 6. 11street's advertisement and promotion services
  2. ② Other Services include Product inquiry notice services, information provision services such as Product review, expert review, etc, and telemarketing and event services provided directly by the Company or jointly between the Company and its partners.

Article 19 (Disapproval of Representation and Guarantor)

  1. ① As the Company only operates, manages and provides the system for the purpose of enabling unconstrained transaction of the Products among the Buyers and the Sellers, the Company does not represent the Buyers or the Sellers and the relevant User shall be directly responsible for all liabilities related to the transaction made among the Users and the information provided by such User.
  2. ② The Company does not guarantee anything with regard to the transaction undertaken by the Buyer and the Seller, such as the existence or veracity of the intent to sell or purchase, quality, completeness, safety or legality of the registered Product or whether such Product infringes the right of other person, or truthfulness or legality of the information posted by the Seller or the Buyer or any materials posted on URL linked through such information, etc. Any liabilities and risks relating transaction undertaken by the Buyer and the Seller shall be borne by the relevant Member.
  3. ③ The Company does not sell the Products to the Buyer, nor does it purchase the Products from the Seller. The Company develops and provides only the instrument to augment the safety and reliability of the transaction between the Buyer and the Seller.

Article 20 (Use of the Services by Buyer)

  1. ① The Buyer shall not submit bids for the Products of the Seller or express its intent to purchase if he or she does not have the actual intent to purchase. In the event it is found that the Buyer has caused the increase in the price of the Products by submitting bids without having actual intent to purchase, or interrupted the Seller's chance to sell the Products or other Buyer's chance to purchase the Products by faking the intent to purchase, the Company may take necessary measures against the relevant ID such as disqualifying the Member, etc.
  2. ② Before purchasing any Products, the Buyer must accurately confirm the terms of the transaction and the detailed description of the Products prepared by the Seller posted on the website. The Buyer shall be responsible for all losses and damages arising out of or in connection with any purchase made without confirming the foregoing.
  3. ③ The Buyer shall comply with this Agreement and all notices posted on the Service page by the Company. The Buyer shall be responsible for all losses and damages arising out of or in connection with its breach or failure to perform the terms of this Agreement or such notices.
  4. ④ The Company does not provide any guarantee or otherwise represent any description of the Products and the terms of the transaction registered by the Seller. The Buyer shall purchase the Products at his or her own risk.
  5. ⑤ In case of the occurrence of grounds for withdrawal of an application for a contract concerning the Products purchased by the Buyer, the Buyer shall not arbitrarily use such Products or leave the Products to be damaged. In the event such Product is arbitrarily used or damaged due to inadequate storing of such Products, the reasonable expenses shall be borne by the Buyer.
  6. ⑥ In case of any disputes arising out of the procedure relating to the purchase and sale of the Products between the Buyer and the Seller, the Buyer shall sincerely try to resolve such dispute in a faithful manner. The Buyer shall be responsible for all damages and losses suffered or sustained by the Seller and the Company arising out of the Buyer's insincere approach to resolve the disputes.
  7. ⑦ The Buyer shall use the means of payment available under its name when purchasing the Products and shall not arbitrarily use the means of payment available under other's name, etc.. The Buyer shall be responsible for all damages and losses suffered or sustained by the Company, the owner of such means of payment and Seller arising out of the Buyer's arbitral use of the means of payment available under other's name.
  8. ⑧ The Buyer shall be responsible and liable for the information provided by the Buyer in connection with the payment of the purchase price and any disadvantages arising out of such information.
  9. ⑨ In the event the payment is not made within five (5) business days (excluding Saturdays, Sunday and public holidays in Kuala Lumpur) from the date on which the purchase order is placed, it shall be deemed that the order has been cancelled, and the relevant order shall be automatically cancelled.
  10. ⑩ The Company may confirm whether the Buyer has the justifiable right to use the means of payment used by the Buyer and may stop or cancel the transaction until such confirmation is completed.
  11. ⑪ The Company shall manage various facilities and materials in order to provide safely the Services to the Buyer. The Company shall confirm whether such Services is used consistently with the purpose of such Services, and in the event the Company finds that the Buyer has used the Services in contravention of the purpose of such Services, the Company may request the Buyer to explain the reason therefor.
  12. ⑫ In the event the Company posts the information provided by its partners, or provides the reference information or contents provided by a third party at 11street site or through links, for the convenient use of the Services for the Buyer, the Buyer shall, at its own decision and risks, purchase the Products, for which the Company shall have no liability whatsoever.
  13. ⑬ In the event a person who is a minor purchases the Products, his or her legal representative must consent to the relevant agreement. If no such consent has been provided, the minor or the legal representative may cancel the agreement. Any detailed matters relating to the transactions undertaken by the minor shall be handled in accordance with the related laws and regulations.

Article 21 (Use of the Payment Protection Services)

  1. ① The Company shall provide the Payment Protection Services to provide the environment where transactions among the Members can be undertaken safely and to improve the reliability of e-commerce services. The Payment Protection Services mean the services whereby the Company refunds to the Buyer the payment made by the Buyer, in the event the Buyer has made the payment in accordance with the purchase and sale agreement (which payment is then transferred to the relevant Seller by the Company after deducting a predetermined fixed service fees therefrom in case the Buyer received the Products from the Seller) but the Buyer has not received the Products from the Seller or the Buyer requests for refund after having the Products returned to the Seller even if the Buyer received the Products from the Seller.
  2. ② The Payment Protection Services apply to all Products purchased at 11street.
  3. ③ The Payment Protection Services is provided for the purpose of enhancing the safety and reliability of the purchase and sale of the Products among the Members and protecting the Buyer who is required to make payment before he or she receives the Products.
  4. ④ The provision of the Payment Protection Services by the Company does not make the Company a representative of the Seller or the Buyer, nor does it mean that the Company is acting as a proxy for the Buyer and Seller in carrying out the obligations of the Seller or the Buyer in connection with the purchase and sale of the Products.
  5. ⑤ Any remittance charges, etc. incurred in connection with making payment of the Products through the payment settlement agent services provided by the Company shall be borne by the Buyer who remit the payment.
  6. ⑥ The Company cannot be requested to return any interests, etc., that are incurred on the payments that are in custody of the Company and subsequently obtained by the Company, in the course of providing the Payment Protection Services.
  7. ⑦ Any Buyer, who uses the Payment Protection Services, shall express his or her intent to finalize the purchase, exchange or return at the time when the Products are delivered to the Buyer.
  8. ⑧ The Payment Protection Services are terminated when the Buyer expresses his or her intent to finalize the purchase or it is deemed that the Buyer has such intent.
  9. ⑨ In the event the Buyer fails to express his or her intent to exchange or return within the Purchase Finalization Period following the completion of the delivery of the relevant Products, it shall be deemed that the Buyer has the intent to finalize the purchase.
  10. ⑩ In the event the Buyer has the intent to finalize the purchase or it is deemed that the Buyer has such intent, the Company may remit the related payment of the Products to the Seller in accordance with the related regulations of the Act on Consumer Protection in Electronic Commerce, Etc.
  11. ⑪ In the case of the occurrence of the grounds to withdraw, cancel, terminate, nullify or etc. the agreement after the termination of the Payment Protection Services, the Buyer shall undertake the relevant procedures directly with the Seller to withdraw, cancel, terminate or etc. the agreement and to obtain a refund of the purchase price.

Article 22 (Delivery; Completion of Transaction)

  1. A delivery period starts on the date immediately succeeding the date on which the deposit has been confirmed and ends on the date on which the delivery is completed. In the case of public holidays and other holidays in Kuala Lumpur or the occurrence of the natural disaster or the force majeure events, such period shall be excluded from the delivery period.
  2. ② If the Goods purchased is not delivered in accordance with the Contract or within a reasonable time, the Buyer shall be entitled, by serving written notice on Company, to demand performance within a specified time thereafter, which shall be at least 14 days. If Company fails to do so within the specified time, the Buyer shall be entitled to terminate the Contract in respect of the undelivered Goods and claim compensation for actual loss and expense sustained as a result of Company's non-performance, which was foreseeable at the time of conclusion of the Contract and resulting from the usual course of events.
  3. ③ In the event there is a dispute among the Seller, Buyer, delivery company, financial institutions, etc., in connection with the delivery, such disputes shall be resolved among the related parties. The Company shall not take part in any of such disputes, nor shall it be held liable thereto.
  4. ④ In the case of the occurrence of the grounds to refund the purchase prices due to defects in the Products, etc. after the purchase has been finalized, the Company shall not intervene. Any disputes arising between the Buyer and the Seller after the purchase has been finalized shall be resolved between the relevant Buyer and Seller.
  5. ⑤ If the Buyer fails to express his or her intent to finalize the purchase, exchange or return within the Purchase Finalization Period, the Company may deem that the intent to finalize the purchase has been made and take the procedure to automatically finalize the relevant purchase (the "Automatic Finalization of Purchase") on the business date immediately succeeding the expiration date of such period; provided that if the Buyer does not receive the product within the Purchase Finalization Period, the Buyer may report such non-arrival to the Company.
  6. ⑥ Upon the conclusion of the Automatic Finalization of Purchase, the Company may remit the payment, which is in custody of the Company, to the Seller in a manner designated by the Seller.
  7. ⑦ Once the Automatic Finalization of Purchase is concluded, the Buyer may not raise any objections against the Company such as non-delivered Products, request to return the Products, etc. The Buyer shall directly settle with the Seller any issues relating to the obtaining of refunds of the purchase prices, exchange of the Products, etc.
  8. ⑧ If Buyer fails to take delivery of the Goods (otherwise than by reason of any cause beyond the Buyer's reasonable control or by reason of Seller’s fault) then without prejudice to any other right or remedy available to Company, Company may:
    • sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the Contract provided the price has been paid in cleared funds in full or charge the Buyer for any shortfall below the price under the Contract; or
    • terminate the Contract and claim damages.
  9. ⑨ We reserve the right to reject any product(s) order you place with us, and/or or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you gave us when you placed the order.

Article 22.1 (Customs Regulation and Inspections)

  1. ① If the country of the seller is different from the country of the buyer, the buyer is considered the importer of record and must comply with all laws and regulations of the country in which the buyer is receiving the goods. Buyers should make sure that they can lawfully import the item into the buyer's country before purchasing the item.
  2. ② Buyers may be subject to import duties and taxes, which are levied once a shipment reaches the buyer's country. In principle, additional charges for customs clearance must be borne by you if not specified otherwise in the item detail page explicitly; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country--please contact your local customs office for further information.
  3. ③ Member's privacy is important to us, and we know you care how information about your order is used and shared. We would like our international buyers and sellers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.
  4. ④ Company or sellers may provide certain order, shipment, and product information--such as titles--to our or their international carriers, and such information may be communicated by the carriers to customs authorities to facilitate customs clearance and compliance with local laws. Customs authorities require us or sellers to state the value of the purchased item directly on the package.
  5. ⑤ All service fees are subject to GST and other taxes by applicable laws and regulations and the Company will charge sellers such GST and other taxes additionally. Sellers agree that service fees and taxes may be paid by deducting from the purchase price paid by buyers. The Company shall issue receipts or tax invoices for service fees paid by sellers on a monthly basis.

Article 23 (Return/Exchange/Refund/Cancellation)

  1. ① The Buyer may request for the return or exchange of the Products within seven (7) days from the date on which the Product is delivered. The related laws and regulations. shall prevail over the terms of the transaction provided by the Seller in connection with general matters relating to the return of the Products; provided, however, the Buyer may not be entitled to request return or exchange in any of the following cases:
    1. 1. The Product is damaged due to a cause attributable to the Buyer;
    2. 2. The value of the Product has been significantly reduced due to the use or partial consumption thereof by the Buyer;
    3. 3. The value of the Product has been significantly reduced to the extent that such Product is not resalable due to the time elapsed;
    4. 4. The package of the reproducible Product is damaged;
    5. 5. There are other reasonable grounds based on which the Buyer may not be entitled to request for refund or exchange.
  2. ② In the event the Company receives the request to exchange or return from the Buyer, the Company shall immediately notify thereof to the Seller.
  3. ③ All necessary expenses such as round-trip delivery costs for the exchange or return shall be borne by a party to whom a cause is attributable.
  4. ④ In the event the return invoice number is not indicated at the time the request for return is made, the return handling proceedings and refund may be delayed.
  5. ⑤ In the event the request for exchange is made and the Seller does not have the relevant product in stock, the exchange is impossible, in which case such request shall be handled as return of the Products.
  6. ⑥ The Buyer shall be responsible for all costs incurred in connection with any exchanges made, except where the relevant exchange is made due to defects in the Products, in which case, the Seller shall be responsible for round-trip delivery costs of such defective Products.
  7. ⑦ The Seller shall be liable for any losses suffered or sustained by the Buyer arising out of the delivery made by the delivery company which has been appointed by the Seller.
  8. ⑧ In the event the Seller fails to confirm the order information of the Buyer or fails to carry out the delivery procedures for a considerable period of time after having been notified of the payment confirmed by the Company, the Company may cancel the relevant transaction at the request of the Buyer, in which case, the payment in custody of the Company shall be refunded to the Buyer. Moreover, the Company may take steps to undertake the automatic refund procedures, etc. without the request made by the Buyer in accordance with its own policies, in which case such shall be publicly notified in advance.
  9. ⑨ In the event the Seller fails to actively undertake or delays the procedures to confirm the exchange or return request made by the Buyer, the Company may cancel the relevant transaction after figuring out the cause of such exchange or return request and may refund the payment in its custody to the Buyer.
  10. ⑩ In the event the Company determines that the Buyer's request for exchange or return is not justifiable, the Company may cancel such request and pay the payment in its custody to the Seller. Moreover, if the Buyer fails to return the Product, or is not reachable (by telephone, email, etc.), within fourteen (14) days from the date on which the Buyer's request for exchange, return, etc. has been registered, it shall be deemed that the Buyer has withdrawn its such request and the Company may pay the payment in its custody to the Seller.
  11. ⑪ If the transaction, for which the payment of the Buyer has been confirmed, is cancelled, the Company shall take the necessary procedures to refund the purchase price to the Buyer within two (2) business days from the date on which the relevant transaction is cancelled. In the case of where the transaction is cancelled for which the payment has been made via credit card, the cancellation of payment approval shall be processed immediately. In the case of where the transaction is cancelled for which the payment has been made using the electric prepayment means of 11street, the procedures to refund such shall be immediately undertaken.
  12. ⑫ Any refund of the Products, for which the payment has been made by credit card, shall be made only by cancelling the credit card transaction, and shall not be made in cash; provided, however, that the refund of the delivery charge (in the case of bundle delivery) may be made in Cash after the relevant purchase has been finalized.
  13. ⑬ The Member may cancel his or her purchase before the Product is delivered. If the request for cancellation is made while the Product is being delivered, such request shall be processed through the return procedure (not through the cancellation procedures).
  14. ⑭ Any request for cancellation, which is registered after the payment has been completed, shall be completed immediately.
  15. ⑮ Any request for cancellation, which is made while the Product is being prepared for delivery, shall be completed immediately in principle; however, to the extent that the relevant Product has been already dispatched, the Buyer shall be responsible for the round-trip delivery charges.

Article 24 (Prohibited Acts)

  1. ① In furtherance of safe transactions, Seller and Buyer are prohibited from directly entering into a transaction (e.g., direct dealing) without using the Payment Protection Services provided by the Company. Any issues or problems arising from such direct dealing shall be borne by the parties thereto, and the Company shall not take any responsibility in relation thereto.
  2. ② A Seller who are confirmed to have engaged in or induced a direct dealing may be suspended from using the Service or be terminated from the User agreement, and a Member may report such Seller to the Secure Transaction Center operated by the Company.
  3. ③ In furtherance of fair auctions, the Company prohibits false biddings, habitual cancellations of successful bid or returns of auctioned products after purchase, interruptions to auction, manipulation of highest bidding price and any other unfair auction practices.
  4. ④ Upon confirming any unfair auction practice, the Company may rescind and annul the bid and may restrict further biddings, terminate User agreement or take other measures.
  5. ⑤ Any abnormal use of the Service or access to the system not in conformance with the terms and conditions of the Service provided by the Company is prohibited.
  6. ⑥ Upon confirming any wrongdoings to the system, the Company may take following measures against the responsible Member: reclaim of additional benefits, in part or in whole, provided by the Company, restriction in use of certain Services, termination of User agreement, etc.
  7. ⑦ The Service prohibits any purchase from unauthorized use of another person's identify, credit card information, account information, etc.
  8. ⑧ Any unusual payment in violation of related law, such as raising funds in disguise of sale of product or supply of service is prohibited. Upon confirming such activity, the Company may suspend or cancel the Member's transaction and notify relevant authority.
  9. ⑨ Any unusual transaction exploiting discount rates, etc. provided by the Company and any purchase with no intention of actual purchase (e.g., no actual delivery of product) are prohibited. Upon confirming such activity, the Company may cancel such transaction, restrict use of the Services or terminated User agreement.

Article 25 (Secure Transaction Center)

  1. ① The Company operates the Secure Transaction Center to resolve legal issues related to safety of transactions, such as infringement of one's right or violation of laws or regulations, which may arise from Member's use of the Services.
  2. ② Secure Transaction Center engages in the following activities.
    1. 1. Taking measures against sale of products unsuitable for sale
    2. 2. Taking measures against any activities infringing upon other person's rights.
    3. 3. Taking measures against other activities that may threaten safety of transactions or violate laws or regulations.
  3. ③ Member must comply, in good faith, with mediation by the Secure Transaction Center.

Article 26 (Dispute Resolution Center)

  1. ① The Company shall operate Dispute Resolution Center in order to mediate any disputes between Members or between Member and a third party.
  2. ② The Company shall engage in the Dispute Resolution Center's mediation in a fair manner as a third party.
  3. ③ Member must comply, in good faith, with mediation by the Dispute Resolution Center.

Article 27 (Indemnification)

  1. ① Any transactions between Users arising from or in connection with sale of products, such as shipment of products, returns or withdrawal of subscription, must be proceeded by the buyer and the seller, who are the parties of such transaction. The Company will not be involved in the course of the transaction nor will the Company in any event take responsibility therefor.
  2. ② The Company shall not be liable for any damages or losses that User or a third party may suffer or sustain as a result of temporary suspension of the Service in accordance with Article 13 Paragraph 2 hereof.
  3. ③ In the event of restriction on or suspension of the Services in accordance with Article 13 Paragraph 3 hereof, the Company shall be released from any responsibility by reason of force majeure.
  4. ④ The Company shall not be responsible for any impairment to use of the Services caused by User's fault.
  5. ⑤ The Company shall not be responsible for any damages arising from User's disclosure or provision of its own personal information to another person.
  6. ⑥ The Company will not be involved in any transactions between User and a company connected through links, banners, etc. on the Company's service screen (hereinafter, "Linked Company"). The Company shall not be responsible for such transactions.
  7. ⑦ The Company does not guarantee accuracy, promptness or appropriateness, etc. of any products or information, etc. provided by a Seller or a third party on the Company's service screen, nor will the Company in any event be responsible in relation thereto.
  8. ⑧ The Company shall not be responsible for any modification or suspension of the Services or functions, in part or in whole, in accordance with Article 33 Paragraph 1 hereof.

Chapter 3 11street Pay Service

Article 28 (Scope of Service)

  1. ① 11street Pay Service provides systems in relation to the payment service and payment protection service to assist Seller Members to sell products at the sites other than 11street, but does not sell or purchase products to/from Members.
  2. ② In case the payment is made via 11street Pay Service, you may confirm the said payment history at ‘my 11street'.
  3. ③ In order to use 11street Pay Service, Buyer shall fill out a form Company provides with the information about payment details such as name of the product, purchase price. However, such does not apply to the sites interconnected with the one Seller Member operates.
  4. ④ Company which provides 11street Pay Service is not a party to a transaction between the Members, and such Members personally are responsible for said transactions.

Article 29 (Prohibited Act and its Application)

  1. ① In relation to the Member's use of 11street Pay Service, in case the false information is filled by Members in the form provided by Company, or Members conspire to trade items prohibited by the applicable law, or acts which are against the Company's reasonable policy are detected, Company may cancel the relevant transaction and take further steps including suspending the membership and terminating the User agreement.
  2. ② The use of 11street Pay Service is governed by 'Terms and Conditions for 11street Electronic Financial Transaction', Individual Terms and Conditions, its policy and, to the extent not contrary in its nature, the provisions in 'Part 2. Services of 11street (e-commerce agent)'.

Chapter 4 Miscellaneous Matters

Article 30 (Governing Law and Jurisdiction)

  1. ① This Agreement, Service User agreement between the Company and Members and any sales transaction between Members shall be governed by the laws of Malaysia.
  2. ② The Malaysian relevant court shall be the competent court of first instance for any litigation arising from disputes between the Company and User in relation to the Services.

Article 31 (Miscellaneous Provisions)

  1. ① The Company, if necessary, may temporarily or permanently modify or suspend certain Services or functions, in part or in whole, upon notifying in advance through 11street websites.
  2. ② No party hereto can assign, delegate or transfer any rights or obligations under this Agreement to a third party without a written consent of the other party.
  3. ③ The following constitutes integral part of User agreement: (i) in relation to this Agreement, any agreements, covenants or notification, etc. additionally executed upon parties' agreement and (ii) The Company's announcement on 11street website pursuant to change in the Company's policy, enactment or amendment of laws or regulations or government authorities' notification or instruction, etc..
  4. ④ The Company shall establish and operate customer service center to actively collect, and provide solutions to, fair opinions or grievances arising from the purchasing Member's use of the Service and mediate disputes between Members. The Company shall promptly process issues that it considers fair and reasonable upon deliberation of various complaints and opinions raised by Members and, for matters that cannot be immediately processed, shall notify the reason and estimated period to Member via email or telephone.

Article 32 (Member Rating and Review System)

  1. ① For any Products traded by using the Services, the Company may grant the Member Rating, certain benefits and etc., relating to such rating based on the Points earned in connection with such transaction. The Member Rating, associated benefits and etc. are granted in accordance with the history of the use of the Services and the standards of the Use Policy determined by the Company, the details of which are posted on the relevant Services pages or the start-up screen of the Internet site operated by the Company (any changes to the Member Rating policy, associated benefits and etc. must be notified in accordance with Article 5 (4) of this Agreement).
  2. ② In the event the relevant Member files an objection in respect of the element of the rating granted to such Member, the Company may adjust all or part of the elements of the rating in consideration of various circumstances such as the explanation given, the credit rating of the relevant Member, etc.
  3. ③ The rating of the Member shall be utilized only as reference materials when the Products are purchased and sold, and it does not guarantee the credit of the Member or indicate the financial status of the Member.
  4. ④ The Buyer of the Products is entitled to indicate its satisfaction for the relevant transaction when the purchase is finalized by using different ratings made available by the Company. The indicated satisfaction of the Buyer is reflected in the assessment of the Seller of the relevant Products. The degree of satisfaction for transaction and the rating shall be posted on the relevant Service pages.
  5. ⑤ The review of the Products may be written by all Members including the Buyer, which, in principle, must be publicly disclosed. Any person who has written the review of the Products can delete the review prepared by himself or herself. In the event it is determined that the disclosed review of the Products and any attached opinion thereto are not appropriate for public disclosure, the Company is entitled to change or delete the relevant review and attached opinion. When the review of the Products is deleted, any opinion attached to such review is also deleted. The related detailed matters shall be posted on the relevant Services page.
  6. ⑥ A person, who has provided Products review and the degree of satisfaction concerning the counterparty of the transaction, shall be responsible for such assessment, and the Company does not intervene in ascertaining whether any of these is true.
  7. ⑦ The Company is entitled to impose sanctions, such as deleting the relevant valuation results and disqualifying the relevant Member from using the Services, etc., if the Member has engaged in any activities in contravention of the purpose and objectives of the Member Rating and the assessment system
  8. ⑧ The Product review may be deleted or the relevant Member may be disqualified from using the Services in any of the following cases:
    1. 1. if any assessment of the degree of satisfaction has been undertaken in order to fabricate the Member Rating or to manipulate the increase in the degree of satisfaction;
    2. 2. if any assessment was performed (and the assessment result thereof), after cash or other compensation was provided and/or promised in return for indication of a high degree of satisfaction and the Product review
    3. 3. if engaged in any activities of insulting, causing defamation or damaging credit of a third person, etc. through the Product reviews and any assessment results thereof
    4. 4. if using the Member review system in contravention of the purpose and objective of such system.

Article 33 (Use of the Trust & Safety Services)

  1. ① The Company shall provide the Trust & Safety Services to provide the environment where transactions among the Members can be undertaken safely and to improve the reliability of e-commerce services. The Trust & Safety Services mean the services whereby the Company refunds to the Buyer the payment made by the Buyer, in the event the Buyer has made the payment in accordance with the purchase and sale agreement (which payment is then transferred to the relevant Seller by the Company after deducting a predetermined fixed service fees therefrom in case the Buyer received the Products from the Seller) but the Buyer has not received the Products from the Seller or the Buyer requests for refund after having the Products returned to the Seller even if the Buyer received the Products from the Seller.
  2. ② The Trust & Safety Services apply to all Products purchased at 11street.
  3. ③ The Trust & Safety Services is provided for the purpose of enhancing the safety and reliability of the purchase and sale of the Products among the Members and protecting the Buyer who is required to make payment before he or she receives the Products.
  4. ④ The provision of the Trust & Safety Services by the Company does not make the Company a representative of the Seller or the Buyer, nor does it mean that the Company is acting as a proxy for the Buyer and Seller in carrying out the obligations of the Seller or the Buyer in connection with the purchase and sale of the Products.
  5. ⑤ Any remittance charges, etc. incurred in connection with making payment of the Products through the payment settlement agent services provided by the Company shall be borne by the Buyer who remit the payment.
  6. ⑥ The Company cannot be requested to return any interests, etc. , that are incurred on the payments that are in custody of the Company and subsequently obtained by the Company, in the course of providing the Payment Protection Services.
  7. ⑦ Any Buyer, who uses the Payment Protection Services, shall express his or her intent to finalize the purchase, exchange or return at the time when the Products are delivered to the Buyer.
  8. ⑧ The Trust & Safety Services are terminated when the Buyer expresses his or her intent to finalize the purchase or it is deemed that the Buyer has such intent.
  9. ⑨ In the event the Buyer fails to express his or her intent to exchange or return within the Purchase Finalization Period following the completion of the delivery of the relevant Products, it shall be deemed that the Buyer has the intent to finalize the purchase.
  10. ⑩ In the event the Buyer has the intent to finalize the purchase or it is deemed that the Buyer has such intent, the Company may remit the related payment of the Products to the Seller in accordance with the related regulations of the Act on Consumer Protection in Electronic Commerce, Etc.
  11. ⑪ In the case of the occurrence of the grounds to withdraw, cancel, terminate, nullify or etc. the agreement after the termination of the Payment Protection Services, the Buyer shall undertake the relevant procedures directly with the Seller to withdraw, cancel, terminate or etc. the agreement and to obtain a refund of the purchase price.

11street.my is owned and operated under Celcom Planet Sdn. Bhd. (company registration number: 1113867-K). Products listed on 11street operated by Celcom Planet Sdn. Bhd. are registered by seller. Hence, Celcom Planet Sdn. Bhd. is not responsible for the product details.

Seller Agreement

Article 1 - Purpose

The purpose of this is to clarify Seller Agreement the rights and obligations of Sellers WHO have registered Themselves as Seller Members in http://www.11street.my (the "Web Site") operated by Celcom Planet Sdn. Bhd. ("11street") and all services provided by the Web Site and 11street. Prior to this Seller Agreement, Seller Members must also accept Terms & Conditions of the Web Site. By accepting this Agreement Seller, Seller agrees that this Seller Agreement, Terms & Conditions, and Privacy Policy determined by 11street will apply Whenever Seller Member uses the Web Site and other related services, or at any occasions Seller Member uses the tools made available by 11street.

Article 2 - Accounts

In using the Website, Seller Member is responsible for maintaining the confidentiality of Seller Member's own account and password, and for restricting unauthorized access to Seller Member's account.

Seller Member hereby agrees to accept responsibility for all activities that occur under the Seller Member's account. Seller Members will have access to the basic facilities as follows:

  1. a) Seller Cash is Seller Member's account in the Web site used as the account for transaction settlement within the Web Site. The Seller Cash will be transferred to the Seller Member's bank account as registered in the database of 11street within 2 (two) business days after Seller Member's request in accordance with the Policies as determined by 11street.
  2. b) Seller Credit are points given to Seller Members in accordance with the Policies as determined by 11street. Seller Credit is not allowed to be cashed out, Withdrawn, and / or transferred between members. Seller Credit can be used to purchase advertisement, and / or services available in the Web Site.
  3. c) Seller Score is the score given by 11street to Seller Members based on the transaction value in 1 (one) shopping cart. Depending on the Policies determined by 11street, Seller Score may not only be accumulated but Also be deducted. The accumulated score determines Seller's status, shown by Seller Grade.
  4. d) Seller classification of Grade is determined by Seller Members Score and Sales Amount Obtained by now during the previous month.

If a member is under 18 years old at the time of the member registration, such member shall not be allowed to use this Web Site as a Seller Member, as stipulated in this Agreement.11street reserves the right to refuse service, terminate accounts, remove or edit the contents, or cancel orders in its sole discretion. Without limiting other remedies, 11street may limit, suspend, or terminate the Web Site, its service and user accounts, prohibit access to the Web Site and its contents, delay or remove hosted contents , and take technical and legal steps to keep users off the sites if, based on 11street's sole discretion, , it is Considered that Seller Member is creating problems or possible legal liabilities, infringing the intellectual property rights of third parties, in breach of any of the Terms and Conditions or this Agreement or acting inconsistently with the letter or spirit of 11street Policies (for example, and without limitations, policies related to fraud actions, conducting off-site transactions, feedback manipulations, circumventing temporary or permanent suspensions or users WHO we believe are harassing the employees of 11street or other users). Additionally, 11street may suspend or terminate the accounts of any Seller Members WHO may be recurring infringers of intellectual property rights of third parties. Also 11street reserves the right to cancel accounts that have been inactive for 1 (one) year, in accordance with the Policies as determined by 11street.While using this Web Site as a Seller Member, Seller Member will not:

  1. a. Post Inappropriate content or products in the categories or areas on the Web Site or services;
  2. b. Violate any laws, third party rights, or Policies such as the Prohibited and Restricted products policies;
  3. c. Use the Web Site or services as a Seller Member if you are not able to form legally binding contracts, are under the age of 18, or are temporarily or indefinitely suspended from the Web Site;
  4. d. Manipulate the price of any productor interfere with other user's listings;
  5. e. Circumvent or Manipulate the fee structure, the billing process, or fees owed to 11street;
  6. f. Post False, Inaccurate, misleading, defamatory, or libelous content (including personal information);
  7. g. Take any action that may undermine the feedback or ratings systems;
  8. h. Transfer your account to another party without 11street's consent;
  9. i. Distribute or post spam, chain letters, or pyramid schemes;
  10. j. Distribute viruses or any other technologies that may harm the Web Site, or the interests or property of users of the Web Site;
  11. k. Copy, modify, or distribute the contents from the Web Site and 11street's copyrights and trademarks; or
  12. l. Harvest or otherwise collect information about users, Including but not limited to email addresses, without Reviews their consent; or
  13. m. Use existing user accounts or create new user accounts in order to circumvent or avoid buying or selling limits, restrictions, or other policy holds Consequences as regulated by 11street.

Violations of this Agreement may result in a range of actions, Including but not limited to:

  1. 1. Listing cancellation
  2. 2. Loss of Settlement Amount
  3. 3. Limits placed on account privileges
  4. 4. Loss of "Grade Seller" status
  5. 5. Account suspension / termination
  6. 6. Criminal charges and / or claims for damages

Article 3 - Service Fees

Joining the Web Site is free. However, 11street Seller Member does charge a number of service fees for completed transactions Reviews such as Transaction Fee, various service fees for marketing and promotion features, and other service fees as determined by 11street as stipulated in 11street's Fees Schedule . When a Seller Member uses a product or a service that has a fee, the Seller Members will have an opportunity to review and accept the fees that will be charged upon them for the transaction they are about to make, as stipulated in Fees Schedule. All service fees are subject Goods and Service Tax (“GST”) and other taxes under all applicable laws and regulations, and 11street may charge the Seller Members such GST and other taxes additionally. Seller Member agrees that service fees and taxes may be paid by deduction from the purchase value paid by buyers or by other methods agreed by the Seller in accordance with the Policies determined by 11street.

Article 4 - Seller Member Obligation

Seller Member shall properly manage and ensure that relevant information such as the price and the details of products, inventory amount and terms and conditions for sales is updated through the Seller Office and shall not post inaccurate information. The price of products for sale will be determined by Seller Member at his / her own discretion. Seller Members may wish to take into consideration all relevant factors, Including, but not limited to, Transaction Fees, shipping cost and other service fees. The settlement amount (before deducting there from any service fees) payable to a Seller Member for a sales call now will be determined by the seller at his / her own discretion based on the price of the products and Transaction Fee. The price of a product and shipping cost shall include the entire amount to be charged to buyers such as sales tax, GST, tariffs, etc., if any, and Sellers shall not charge buyers reviews such amount additionally and separately. Members agree that 11street Seller may, at its discretion, engage in promotional activities for and on behalf of the Seller Members to induce transactions between buyers and sellers Members by reducing, discounting or refunding the Transaction Fee and other service fees, or in other ways. In no event, such adjustment of Transaction Fee and other service fees will affect the originally determined settlement amount payable to Seller Members. The final price that buyers will actually pay shall be the price that such adjustment is applied to. For the purpose of promoting the sales of products listed by Seller Members, 11street may post such products, at an adjusted price, on third-party websites, such as portal sites and price comparison sites, and other websites, whether it's domestic or foreign, operated by 11street and / or its affiliates. Seller Members shall issue receipts or tax invoices to buyers on request, if such issuance is required under the laws of Malaysia.

Article 5 - Intellectual Property Rights

Seller Members shall ensure that all contents including without limitation listings, information, specifications, photographs, and products for sale as supplied or provided by Seller Members on the Web Site do not infringe or violate trade mark rights, patent rights, copyrights, trade names, domain names, portrait rights, design rights, utility models, trade secrets, know-how, confidential information, database rights, software rights, semiconductor and / or circuit layout rights and all various other intellectual property rights subsisting in any part of the world belonging to third parties.
Seller Members shall also ensure that the use of such intellectual property rights is with the prior, approval or consent of Intellectual Property Rights owner. Should there be any complaints or alleged claims of infringement or violation of intellectual property rights made by any Third Party against the Seller Members’ use of Intellectual Property Rights on the Web Site, 11street may at its sole discretion without notice to the Seller Member take down the listing, information, specification and / or photograph complained of and suspend sales of the Seller Member’s corresponding product until such time 11street at its sole discretion deems that evidence provided is sufficient to prove that the complaints and / or alleged claims are invalid. In order to boost sales, information regarding products and services provided by Seller Members on the Web Site may be disclosed to 11street's affiliated third parties, Including websites owned by and / or affiliated to such third party, as well as blogs belonging to other members of the Web Site Where disclosure of information is by another member on their blog, such disclosure could only be done in accordance to the methodologies prescribed by 11street in the Policies and is subject to the agreement of the member who wishes to disclose another member’s information to the Policies set by 11street Seller Members shall indemnify and hold harmless 11street and its directors and employees from all actions, claims and demands which may be instituted or made against the Seller Members arising from the Seller Member’s use of Intellectual Property Rights or violation of any applicable intellectual property laws. Seller Member has received claims from Third that their postings made on the Web Site infringe or violate the Intellectual Property Rights of any third party or the contents of such postings are open to any other form of attack whether related or unrelated to a legal action, Seller Members shall to the extent possible exempt and not involve 11street, its directors and employees, and the Web Site from and in such claims.
Seller Members shall notify 11street as soon as practicable of any complaints or alleged claims of infringement of Intellectual Property Rights by any third party. All losses and costs to 11street, its directors and employees and / or the Web Site arising from the Seller Member’s use of any Intellectual Property Rights must shall be fully -compensated by the Seller Member.
Seller Members shall not, during or after the expiry or termination of this Agreement, use the name “11street” (a) in or as the whole or part of its own trade marks, domain names and / or trade names; (b) in a manner which may be confusing, misleading and / or deceptive; and (c) in a manner that disparages 11street.

Article 6 - Product

Seller Members warrant that the product and service listed on the Web Site are genuine, authorised, legitimate, do not infringe the Intellectual Property Rights of any third party, and do not violate any applicable and prevailing laws and / or norms Seller Members shall immediately furnish evidence upon request that Member Seller Member is the owner and / or is allowed permitted and / or authorised to use intellectual property rights embedded in or used in conjunction with the Product or services listed on the Web Site. Seller Members further warrant that the postings of the products or services, and the products or services sold are in compliance with all applicable Malaysian laws, including the Consumer Protection Act 1999, Food Act 1983 and the Sale of Drugs Act 1952. Seller Members shall immediately furnish evidence, such as a copy of the relevant certificate or licence issued under Malaysian laws, upon request that he / she has complied with the relevant legal requirements.
If the Seller Member violates any of its warranty as-provided in this Article 6 and / or other Policies as determined by 11street, 11street has the right to terminate or cancel this Agreement immediately without notice to Seller Members, and to cease all kind of advertisement listing, information, specifications, photographs, and / or announcement with regards to Seller Members along with the Product (s) related to Seller Member's account and has the right to demand payment from the Seller Members of any cost and losses incurred by 11street.

Article 7 - Delivery

On receipt of the payment from the buyer, 11street will notify the Seller Members of the paid order. Seller Members should then confirm that they have received the corresponding order within 3 (three) business days and take necessary actions for delivery. If the Seller Member fails to do so, 11street shall be given the option to cancel the corresponding order. Seller Members should ship and enter delivery information including the name of the delivery company, the tracking number, and other particulars pertaining to the order through the Seller Office within 3 (three) business days after the date of the confirmation, excluding pre-order and direct delivery method. If the Seller Member fails to do so Members, 11street may deduct the Seller Score , and reserve full authority to give the option to the Buyer to cancel the transaction before the Product has been shipped. 11street shall not be responsible or liable for any losses or damages to the corresponding Seller Member such due to cancellation. For pre-order method, Seller Members must input the date when the Product will be ready. Once the Product is ready, the same policy with regular orders will apply. If Seller Member fails to do so, 11street reserves the right to cancel the transaction and shall not be responsible or liable for any loss or damages to the Seller Member due to such cancellation. For direct delivery method, Seller Members shall take actions for the buyer to receive product within the time period specified by Seller Member on the product detail page. If Seller Member fails to do so, 11street may cancel the transaction and shall not be responsible or liable for any losses or damages to the Seller Member such due to cancellation. Seller Member shall take all reasonable actions for the buyer to receive the Product within the time period specified on the product detail page. If Seller Member fails to deliver the Product within such period or the Product was not received by the buyer due to, reasons not attributable to the buyer, such as delivering to wrong address, the Seller Member shall bear all liabilities relating thereto. If any transaction is canceled due to, reasons attributable to the Seller, eg unavailability of the Products, 11street may take necessary actions against the Seller.11street may, at its option, provide overseas delivery service and other services relating to delivery in association with third- party service providers.The delivery method and provisions stipulated in this Article, will comply and be in accordance with the Policies as determined by 11street. In the event of any express conflict or difference (s) between this Article and the Policies , the Seller Member hereby agrees with 11street that the Policies shall PREVAIL.

Article 8 - Cancellation, Exchange, Return, and Refund

Buyers may cancel purchases at any time before the Product status is in "Preparing for delivery". Once the purchased Product is in "Preparing for delivery" status, cancellation will be subject to Seller Member's approval and 11street Member's Policies . Once Product is in "delivery" status, such purchase will be subject to a return process in accordance with 11street's Policies . In the event that there is any disagreement between the Seller Members and 11street regarding this matter, the Policies shall PREVAIL Buyers may request for the return, exchange or refund of the Product at any time within 7 (seven) business days from the date of receipt. With respect to a return-related matters, the relevant Regulations and Policies shall PREVAIL over the terms and conditions suggested by the Seller Member. After receiving returns-exchange requests from buyers, Seller Members must respond by expressing in writing either approval or denial within 5 (five) business days to the Buyer and/or 11street. Should the Seller Members fail to do so, 11street may assume that the Seller Member has accepted to the Buyer’s request and shall automatically proceed with the refunds / exchange. Once the request for returns-exchange has been followed up by the Seller Member and the Seller Member have received the Products returned by the Buyer, Seller Members may postpone returns exchange if there is a need to check for any delivery fee settlement from the Buyer or, whether free gift has been returned, , and should there be a justifiable reason, Seller Member may reject returns. Upon this request, 11street's Customer Service center shall confirm the situation with the Seller Members and proceeds towards carrying out suitable actions for refunds in accordance with applicable and specific Policies that are relevant except in the case where the Seller Member wishes to dispute Buyer’s return of the Products and request for, refunds, or exchange, 11street may postpone refunds if Seller Members request to postpone refunds by providing evidence on suitable reason. If the buyer sends the Product for returns to 11street due to s good causing and if delivery to the designated recipient is impossible including but not limited to loss of contact with Seller Member, the Buyer shall notify Seller 11street Members to pick-up the Product up within 5 (five) business days. If Seller Members do not respond within 5 (five) business days, 11street may permanently dispose the corresponding Product . Should there be any fault or any safety concerns with the Product, 11street shall require the Seller Members to recall its entire stock and to repair, exchange, refund, and all costs shall be borne by the Seller Member.

Returns costs shall be borne out by the party attributable to the returns request, such as:

  1. 1. Buyer, where the returns is due to his / her change of mind and
  2. 2. Seller Member, where the returns is due to the defects in the Product, delivery delay by Seller, and / or delivery of the wrong or different product.

For exchange of the Product (s) due to defects in the Product or if the wrong / different Product was sent to the Buyer, the Buyer must return the Product to the Seller Members. The Seller Members will deliver the replacement Product to the Buyer after the Seller receives Member Reviews such defect or wrong product from the Buyer. Seller Member is obligated to use shipping company that Provides tracking system and Seller Members must inform the tracking number to the Buyer. For exchange of the Product (s) due to the Buyer's change of his / her mind, the exchange must be pre-approved by the Seller Members and re-delivery charges will be completely borne by the Buyer. The Re-delivery payment charges must be paid by the Buyer to the Seller after the Seller Members agrees to exchange the Product (s) and Seller Member has received the Product (s) from the buyer.

Buyer is not allowed to return or exchange Products belonging to the following Product categories, UNLESS the Product is defective, malfunctioning or was wrongly delivered :

  1. a. Products Delivered from Overseas
  2. b. Gadgets and Electronics
  3. c. Lingerie and Underwear
  4. d. Swimsuit
  5. e. Beauty Products
  6. f. Fragrances
  7. g. Customized Products
  8. h. Ticket, Hotel Reservation & Vouchers, Including but not limited toAirline Tickets, Concert Tickets
  9. i. CDs & DVDs
  10. j. Food, Including Perishable and Non-Perishable

Article 9 - Settlement

Seller Member shall submit personal / business identification information such as a copy of Identity Card (My Kad) or necessary business licenses or company documents as requested by 11street and bank account information together with documents, as required by 11street, evidencing that the bank account is owned by and in the name of the Seller Members when completing the seller registration. Seller Members shall not claim against 11street for damages, other than those stipulated in the Policies as determined by 11street.The amount payable by 11street to the Seller Members for any completed transactions through the Web Site is the Settlement Amount. The Settlement Amount will be calculated by deducting all service fees from the amount paid by the buyers. Seller Members must choose Settlement method upon registration, either via direct transfer to Seller Member's bank account or deposit in Seller Cash.

The Settlement Amount shall be paid in the following method:

  1. 1. Within 2 (two) business days after the day of the buyer's confirmation; or
  2. 2. Within 7 (seven) business days from the completion date of the Product delivery as stated in the Web Site; or
  3. 3. Within 2 (two) business days after the day of the receipt of the proof of delivery from Seller Members or the corresponding buyers.


Notwithstanding the provision of this Article, Settlement as stipulated in this Article will comply to the Policies as determined by 11street. 11street may at its discretion curtail the term based on Seller Member's performance or based on on certain circumstances. Seller Member may at any time request to withdraw from the Seller Balance of the Seller Members and the requested amount shall be remitted to the Seller Member's bank account within 2 (two) business days.

Seller Members can deposit their settlement in Seller Cash, whichever comes first, after that 11street will transfer all amount in the Seller Cash to Seller Member's registered bank account.11street may deduct from the Settlement Amount to any expense or loss to which may have arisen due to the fault of the Seller Member, or in order to protect against the risk of liability, payments of the Settlement Amount may be withheld at 11street's discretion.

Article 10 - Privacy Protection

11street views protection of buyers and sellers Member (the "User") privacy as a very important community principle. User information is stored and processed on computers protected by physical as well as technological security devices. 11street do not sell or lease-out Seller Member's personal information to third parties for marketing or business Reviews their purposes without consent from the Seller Members. Usage of Seller Member information will be limited to purposes as described in the Terms & Conditions and other Policies as determined by 11street. Seller Members can access and modify the information-provided to 11street and choose not to receive on certain communications by signing-in to Seller Member's account in the Web Site. 11street may use third parties to verify and certify 11street's privacy principles. For a complete description of how 11street Reviews such use and protect information, please see 11street Privacy Policy . If Seller Member objects to your information being transferred or used in this way, please do not use the Web Site and other services Offered by 11street.For the avoidance of doubt, has reasonable grounds If 11street to believe that any User is in breach of any of the terms of this Agreement and / or the Terms & Conditions and / or other Policies as determined by 11street, 11street reserves the right, in its sole and absolute discretion, to cooperate fully with governmental authorities, private Investigators, all the rightful owner (s ) or interest holder (s) and / or Injured third parties in the investigation of any potential or ongoing criminal or civil wrongdoing. Further, 11street may disclose the User's identity and contact information, or Reviews such other transaction-related data if requested by a government or law enforcement body, private investigators, rightful owner or interest holder and / or any Injured third party or as a result of a subpoena or other legal action, or if 11street is of the view, in its sole and absolute discretion, that it would be in its best interest to do so. 11street shall not be liable for damages or results Arising from Reviews such disclosure, and the user (s) agrees not to bring an action or claim against 11street for Reviews such disclosure. By agreeing to this Seller Agreement, the Seller Members consent that the personal information collected will be processed in accordance with the Privacy Policy.

Article 11 - International Section

  1. A. International Trading
    Seller Members WHO are located overseas ("Global Seller") may list their Product on the Web Site for international trade and it is important that all listings and transactions comply with applicable laws of Malaysia. Global Seller are responsible for ensuring that transactions are lawful in both the country of the Global Seller and Malaysia. 11street strongly encourages Global Seller to learn about the laws of their own country as well as those of Malaysia. Global Sellers should the make sure that the Product they're selling can be lawfully posted outside of the country where the Global Seller is located and also the make sure that Global Seller can lawfully export the product into Malaysia before sending the Product. Sellers Member should discuss possible global export and / or import problems with potential buyers, do careful research, and hire an expert if necessary to the make sure that all transactions comply with all applicable laws.
  2. B. Customs
    If the country of a Global Seller, the Buyer is considered the importer of record and must comply with all laws and regulations of Malaysia. Buyers should the make sure that they can lawfully import the product into Malaysia before purchasing the Product. Buyers may be subject to import duties and taxes, which are levied once a shipment reaches Malaysia. In principle, the additional charges for customs clearance must be borne by the Global Seller if not specified otherwise in the product detail page explicitly; 11street has no control over these charges. These charges can not be predicted. Global Seller may wish to contact the local customs office for further information on Malaysian customs policies as customs policies vary country to country.11street suggests that international Buyers of Malaysia and Global Sellers WHO will ship internationally be aware that cross-border shipments are subject to opening and inspection by customs authorities. Also, 11street or Global Sellers may provide on certain order, shipment, and Product information - such as titles - to the international carriers, and such information may be communicated by the carriers to customs authorities to facilitate customs clearance and compliance with local laws. Customs authorities require 11street or Global Sellers to state the value of the purchased Product directly on the package.
  3. C. Cancellation and Refund
    For overseas purchases, returns attributable to the buyer may not be practically possible due to high return costs. 11street or the Global Sellers take no responsibility and assume no liability for Reviews such cases.
  4. D. Settlement for Global Sellers
    With 'Global Sellers' and 'Products sold to Malaysia', there are separate purchase confirmation regulations set forth as follows:
    1. 1. With 'products sold to Malaysia', 20 (twenty) calendar days after the delivery date, automatic purchase confirmation will be made and payment settlement shall automatically be processed after 2 (two) business days after such settlement date.
    2. 2. All settlement sum of 'Global Sellers' shall be paid into 'Seller Cash'. At the bank transfer payment request, payment sum Excluding bank transfer fee shall be made into the registered account.
    3. 3. I3. If an overseas bank account is registered, a bank transfer payment request must be processed separately and the entire requested sum shall be transferred via bank on the proceedings on a Tuesday. This day is subject to change depending on various situations as determined by 11street.
    4. 4. 4. Transaction fees and other fees determined by 11street, which arise due to overseas bank transfers shall be borne by the Global Sellers, and exchange rates shall adhere to rates at the time of the bank transfer.

Article 12 - Content

Seller Members may post reviews, comments, photos and other content; submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise Injurious to third parties or objectionable and does not Consist of or Contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam." Seller Members may not use a false e-mail addresses, impersonate any person or entity, or otherwise mislead as to the origin or other content. 11street reserves the right, but not the obligation, to remove or edit Reviews such content, but does not regularly review posted content. If a Seller Member posts a content or submit a material, and UNLESS 11street indicates otherwise, the Seller Member is deemed to have a granted 11street a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. Seller Members are deemed to have granted 11street and sublicenses the right to use the name that Members submit Seller in connection with such content, if they choose. Seller Members Represent and warrant that Seller Members own or otherwise control all of the rights to the corresponding contents posted by Themselves in the Web Site; that the content is accurate; that use of the content supplied does not violate the Policies and will not cause injury to any person or entity; and that the Member will indemnify Seller for all claims 11street the resulting from content supplied. 11street has the right but not the obligation to monitor and edit any activity or content. 11street takes no responsibility and assumes no liability for any content posted by Seller Member or any third party.

Article 13 - Other Businesses

Parties other than 11street may, operate stores, provide services, sell products or list advertisement on the Web Site, and this site may link to sites of affiliated companies and on certain other companies. 11street is not responsible for examining or evaluating, and also does not provide any representations or warranties the Products or businesses or individuals or the contents of their web sites. 11street does not assume any responsibility or liability for the actions, Product and contents of any such affiliated companies and any other third parties. Seller Members should also carefully review the privacy policy and the statements and other conditions of use of such links.

Article 14 - Release

If a Seller Member has Disputes with one or more users, the Seller Members hereby releases 11street, and our officers, directors, agents, subsidiaries, joint ventures and employees, from claims, demands and damages, actual and consequential, of every kind and nature , known and unknown, arising out of or in any way connected with such Disputes.

Article 15 - Access and Interference

The Web Site contains robot exclusion headers. Much of the information on the sites is updated on a real time basis and is proprietary or is licensed to 11street by Web Site users or third parties. Seller Members agree that not to use any robot, spider, scraper or other automated means to access the Web site for any purpose without the prior written permission 11street's.Additionally, Seller Members agree that they will not:

  1. 1. Take any action that imposes or may impose, in 11street's sole discretion, an unreasonable or disproportionately large load on the Web Site's infrastructure;
  2. 2. Copy, reproduce, modify, create derivative works from, distribute, or publicly display any content, except for Seller Member's own Information, from the Website without the prior written permission of 11street Expressed and the NAMAs third party, as applicable;
  3. 3. Interfere or attempt to interfere with the proper working of the Website or any activities conducted on the Website; or
  4. 4. Bypass 11street robot exclusion headers or other measures we may use to prevent or restrict access to the Web Site.

Article 16 - Indemnity

Seller Members hereby indemnify and hold 11street, and our officers, directors, agents, subsidiaries, joint ventures and employees, harmless from any claim or demand or damages, including all attorneys' fees incurred or to be incurred, as a result of any claims, demands or proceedings, by any third party due to or arising out of Seller Member's breach of this Agreement, or Seller Member's violation of any law or the rights of a third party.

Article 17 - No Warranties

Seller Members will not hold 11street responsible for other Users' content, actions or inactions, or Product listed by Users, including content they post. Seller Members acknowledge that 11street and the Web Site is not a traditional online shopping service provider or Auctioneer. Instead, 11street and the Web sites provide an electronic marketplace Buyer and Seller Members to carry out transactions between Buyers and Sellers Members. 11street is only responsible for operating and managing the Web site and making reasonable efforts in order to maintain efficient services on the Web Site. 11street and the Web Site are not involved in the actual transaction between buyers and Seller Members. 11street and the Web Site have no control over and do not guarantee the quality, safety or legality of products advertised, the truth or accuracy of users' content or listings, the ability of sellers to sell products Members, the ability of buyers to pay for Product, or that a buyer or Seller Members will actually complete a transaction.11street and the Web Site do not transfer legal ownership of products from Seller Members to the buyer. Unless buyers and sellers Members agree otherwise, the buyer will become the Product's lawful owner upon physical receipt of the Products from the Seller Member. 11street can not guarantee continuous or secured access to our services, and operation of the Site may be interfered with by numerous factors outside of 11street's control. Accordingly, to the extent that is legally permitted, excludes all implied warranties 11street, terms and conditions. 11street is not liable for any loss of money, goodwill, or reputation, or any special, indirect, or consequential damages Arising out of Seller Members use of the Web Site and services. ALL MATERIALS, INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND OTHER CONTENT CONTAINED IN THIS WEB SITE, OR FROM A LINKED SITE Obtained Provided IS TO THE USER "AS IS" WITHOUT WARRANTY OR CONDITIONS OF ANY KIND, EXPRESS OR Whether implied, Including, BUT NOT LIMITED TO, THE implied warranties OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY OR ACCURACY. 11STREET HAS MADE REASONABLE Efforts TO POST CURRENT AND ACCURATE INFORMATION ON THIS WEBSITE; HOWEVER, 11STREET ASSUMES NO RESPONSIBILITY FOR ANY ERRORS, INACCURACIES OR omissions whatsoever IN THE INFORMATION PROVIDED IN THIS WEBSITE. UNDER NO CIRCUMSTANCES WILL 11STREET BE LIABLE FOR ANY LOSS OR DAMAGE BY THE USER'S CAUSED BY RELIANCE ON INFORMATION OBTAINED THROUGH THIS WEBSITE. IT IS THE USER'S RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY INFORMATION PROVIDED AND USE OF THIS WEBSITE IS SOLELY AT THE USER'S OWN RISK. SOME JURISDICTIONS DO NOT ALLOW THE Exclusion OF CERTAIN warranties, SO THE ABOVE MAY Exclusions Limitations OR NOT APPLY TO SOME USERS.

Article 18 - Limitation of Liability

Specifically SELLER MEMBER AGREES THAT 11STREET SHALL NOT BE Responsible FOR UNAUTHORIZED ACCESS TO OR alteration OF THEIR transmissions OR DATA, ANY MATERIAL OR DATA SENT OR RECEIVED OR NOT SENT OR RECEIVED, OR ANY TRANSACTIONS ENTERED INTO THROUGH THIS WEBSITE. Specifically SELLER MEMBERS AGREE THAT 11STREET IS NOT LIABLE OR RESPONSIBLE FOR ANY THREATENING, DEFAMATORY, OBSCENE, OFFENSIVE OR ILLEGAL CONTENT OR CONDUCT OF ANY OTHER PARTY OR ANY INFRINGEMENT OF ANOTHER'S RIGHTS, Including INTELLECTUAL PROPERTY RIGHTS. Specifically MEMBERS ALSO AGREE THAT 11STREET IS NOT responsible FOR ANY CONTENT SENT USING THE COMMUNICATION SERVICES AND / OR INCLUDED IN THIS SITE BY ANY THIRD PARTY.IN NO EVENT SHALL 11STREET BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL OR PUNITIVE DAMAGES OF ANY KIND, OR ANY DAMAGES whatsoever, Whether IN CONTRACT, TORT, STRICT LIABILITY OR Otherwise, Including WITHOUT LIMITATION, THOSE Resulting FROM: (1) RELIANCE ON THE MATERIALS presented, (2) COSTS OF REPLACEMENT PRODUCTS, (3) LOSS OF USE, DATA OR PROFITS, (4) delays OR BUSINESS INTERRUPTIONS, (5) AND ANY THEORY OF LIABILITY, OUT OF OR IN Arising CONNECTION WITH THE USE OF, INABILITY OR TO USE THIS WEBSITE, Whether OR NOT 11STREET HAS BEEN Advised Of The Possibility OF SUCH DAMAGES.

Article 19 - Termination

This Agreement will be terminated forthwith by either Party by written notice in any of following events:

  1. a. If Seller Member's membership status in the Web Site is terminated and / or revoked; or
  2. b. If the other shall be in breach of any of the terms and conditions of this Agreement and / or the Terms & Conditions and / or Policies and fails to remedy the same within 60 (sixty) calendar days of being required by the other Party in writing; or
  3. c. If either Party is Unable to pay its debts or a petition for winding up is presented or it goes into liquidation or judicial management or compounds with its creditors or a receiver Generally is appointed over all or any part of its assets or suffers any execution over Reviews such assets. However, the Parties agree that either Party shall be Entitled to undergo reorganization and / or amalgamation etc. and the other Party shall not be entitle to terminate this Agreement on account of reorganization and / or amalgamation; or
  4. d. If either Party can not comply with, or obtain or maintain any Necessary authorizations, licenses or registrations required for the performance of its duties as stipulated hereunder; or
  5. e. If either Party negligently or willfully does anything that is materially harmful to the goodwill or reputation of the terminating Party.

Article 20 - Miscellaneous

If any provision of this Agreement is held invalid or unenforceable, such provision shall be deemed severable and the remaining provisions shall be enforced. Headings are for reference purposes only and do not limit the scope or extent of the relevant section. 11street's failure to act with respect to a breach by Seller Members or others does not waive 11street's right to act with respect to the same, subsequent or similar breaches. 11street does not guarantee that 11street will take action against all breaches of this Agreement. The execution, validity, interpretation and implementation of this Agreement shall be governed and construed in accordance with the laws of the Malaysia. If there is a difference in opinion arising as a result of the implementation of this Agreement, the Parties agree to resolve by deliberation to reach a consensus. In the event that the settlement through deliberation to reach a consensus is not reached within sixty (60) calendar days or any other periods as agreed between the Parties. 11street may amend this Agreement at any time by posting the Amended terms on the Web Site. Except as stated elsewhere, all Amended terms shall automatically be effective 14 (fourteen) calendar days after they are initially posted. This Agreement sets forth the entire understanding and agreement between 11street and Seller with respect to the subject matter hereof.

Privacy Policy

Privacy Policy

Celcom Planet and its affiliates ("Company"), may take your personal information when you communicate with us either by log in to our website or contact to our customer service and the information that we collected from you may be used and will be kept confidential. In order to protect your private information, we have established this Privacy Policy (the "Policy") in accordance with best practices in the industry and applicable laws and regulations. This Policy describes how we handle your personal information for our services on the 11street.my website and its related sites, services and tools (the "Website").

By accepting the Policy, Terms & Conditions and the Seller Agreement in registration, you expressly consent to our collection, storage, use and disclosure of your personal information as described in this Policy.

Collection of Personal Information

You can browse our sites without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us.

We may collect and store the following personal information:

  • email address, physical contact information, the date of birth and gender information, and (depending on the service used) sometimes financial information, such as credit card or bank account numbers;
  • transactional information based on your activities on the Website
  • postage, billing and other information you provide to purchase or dispatch an item;
  • community discussions, chats, dispute resolution, correspondence through our Website, and correspondence sent to us;
  • other information from your interaction with our Website, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from the Website, ad data, IP address and standard web log information;
  • additional information we ask you to submit to authenticate yourself or if we believe you are violating site policies (for example, we may ask you to send us an ID or bill to verify your address, or to answer additional questions online to help verify your identity or ownership of an item you list);
  • information from other companies, such as demographic and navigation data; and
  • other supplemental information from third parties (for example, if you incur a debt to the Company, we will generally conduct a credit check by obtaining additional information about you from a credit bureau, as permitted by law).

All personal data shall be provided by you voluntarily unless where it is indicated as mandatory. Where the personal data is mandatory to be provided, failure to provide such information may result in Company not being able to process your request

Marketing

We don't sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalise our services, content and advertising. If you don't wish to receive marketing communications from us or participate in our ad-customisation programmes, simply indicate your preferences in My Page or by following the directions provided with the communication or advertisement.

Use

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient and customized experience. You agree that we may use your personal information to:

  • Provide the services and customer support you request;
  • Resolve disputes, collect fees, and troubleshoot problems;
  • Prevent potentially prohibited or illegal activities, and enforce our User Agreement;
  • Customize, measure and improve our services, content and advertising;
  • Tell you about our services and those of our corporate family;
  • Send you targeted marketing, service updates, and promotional offers; and
  • Compare information for accuracy, and verify it with third parties.
  • Provide aggregate information to our partners about our users (e.g. 500 men under age 30 have viewed this item) without disclosing information about identifiable individuals.

Denial of Collection

You may withdraw your consent to our collection of your personal data and/or information at any time by notifying us or call our customer service. In that event, we will not be able to identify you and provide you with a safe, smooth, efficient and customized experience while using our site. Although you can browse through most of our sites without giving any information about yourself, in some cases, personal information is required in order to provide the Services you request.

Our Disclosure of Your Information

We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of others, or protect anyone's rights, property, or safety. Such information will be disclosed in accordance with applicable laws and regulations.

Share of Your Information

We may share your personal information, within or outside Malaysia, with:

  • Third-party service providers under contract who help with our business operations: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links(including paid listings and links), processing credit card payments, investigating frauds and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
  • Third parties giving promotional offers: Sometimes we send offers to selected groups our users on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please adjust communication preferences in My Page.
  • Other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service).
  • Law enforcement or other governmental officials, in response to a verified request relating to a criminal investigation or alleged illegal activity. In such events, we will disclose information relevant to the investigation, such as name, city, postal code, telephone number, email address, User ID history, IP address, fraud complaints, and purchasing and listing history;
  • Brand Protection Program participants under confidentiality agreement, as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity. In such events, we will disclose name, street address, city, postal code,country, phone number, email address and company name; and
  • Other business entities, should we plan to merge with or be acquired by that business entity. (Should such a combination occur, we will require that the new combined entity follow this Policy with respect to your personal information. If your personal information will be used contrary to this policy, you will receive prior notice.)

For the avoidance of doubt, If Company has reasonable grounds to believe that any User is in breach of any of the terms of this Policy, Company reserves the right, in its sole and absolute discretion, to cooperate fully with governmental authorities, private investigators, all the rightful owner(s) or interest holder(s) and/or injured third parties in the investigation of any potential or ongoing criminal or civil wrongdoing. Further, Company may disclose the User's identify and contact information, or such other transaction-related data, if requested by a government or law enforcement body, private investigator, rightful owner or interest holder and/or any injured third party or as a result of a subpoena or other legal action, or if Company is of the view, in its sole and absolute discretion, that it would be in its best interest to do so. Company shall not be liable for damages or results arising from such disclosure, and the User(s) agrees not to bring action or claim against Company for such disclosure.

Using Information from this Website

We enable you to share personal information to complete transactions. When users are involved in a transaction, they may have access to each other's name, user ID, email address and other contact and postage information. In all cases, you must comply with data protection laws, and give other users a chance to remove themselves from your database and a chance to review what information you have collected about them.

You agree to use user information only for:

  • fulfillment of the transaction through this website and purposes related to the transaction;
  • using services offered through this website (e.g. escrow, postage and fraud complaints); or
  • other purposes that a user expressly chooses.

Cookies

We use "cookies" (small files placed on your hard drive) on certain of our pages to help analyse our web page flow; customise our services, content and advertising; measure promotional effectiveness, and promote trust and safety.

A few important things you should know about cookies that are:

  • We offer certain features that are available only through the use of cookies.
  • We use cookies to help identify you and maintain your signed-in status.
  • Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session.
  • You are always free to decline our cookies if your browser permits, although doing so may affect with your use of some of our sites or services.
  • You may encounter cookies from third parties on certain pages of the Website that we do not control. (For example, if you view a web page created by another user, there may be a cookie placed by that web page.)

Account Protection

Your password is the key to your account. Use unique numbers and letters and do not disclose your password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify us and change your password.

We will never ask for your password by phone or e-mail, so if you receive such an inquiry, please report the incident to the Security & Resolution Center or the Personal Information Manager.

If you access our Website from a shared computer or a computer in an internet cafe, a PC room or a library, certain information about you, such as your user ID, activity or reminders from the Website, may also be visible to other individuals who use the computer after you. To protect your personal information or communication from being disclosed to others, you should log out and close the web browser after using our Website

Accessing, Reviewing, Changing and Retaining Your Personal Information

You can see, review and change most of your personal information by signing on to the Website. Generally, we will not manually modify your personal information because it is very difficult to verify your identity remotely. You must promptly update your personal information if it changes or becomes inaccurate. Once you make a public posting, you may not be able to change or remove it. Upon your request to the customer service, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable law. We do retain personal information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our User Agreement, and take other actions otherwise permitted by law. Otherwise, your personal information will be destroyed by us once we confirm there is no use for it.
If you would like to obtain further information on limiting the processing of your personal information, kindly email us at hello@11street.my at [insert phone number] or email us as hello@11street.my.

Security

Your information is stored on our servers located in the Malaysia. We treat data as an asset that must be protected and use lots of tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorised access and disclosure. However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the site. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private

Third Parties

Except as otherwise expressly included in this Policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to others, whether they are buyers or sellers on our Website or other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. We do not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. We encourage you to ask questions and to review their privacy policies before you disclose your personal information to others.

Consent

By continuing to use Website, you consent to the processing of your personal data in accordance with the Privacy Policy Policy, Terms & Conditions and Seller Agreement by Company.

Changes to the Privacy Policy

Celcom Planet Company reserves the right to modify and change the Privacy Policy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.

Polisi Privasi

Polisi Privasi

Celcom Planet and syarikat-syarikat bersekutunya (“Syarikat”), mungkin mengumpul maklumat peribadi anda apabila anda berkomunikasi dengan kami samada apabila anda log masuk ke dalam laman web kami atau apabila anda menghubungi perkhidmatan pelanggan kami dan maklumat yang kami kumpul daripada anda mungkin digunakan dan akan disimpan secara sulit. Untuk melindungi maklumat peribadi anda, kami telah merangka Privasi Polisi ini (“Polisi”) berdasarkan amalan-amalan terbaik industri dan undang-undang dan peraturan-peraturan yang terpakai. Polisi ini menjelaskan bagaimana kami mengendalikan maklumat peribadi anda untuk perkhidmatan kami di laman web 11street.my dan laman-laman, perkhidmatan dan aplikasi yang berkaitan dengannya (“Laman”).

Dengan menerima Polisi ini, Terma-terma & Syarat-syarat [Terma & Syarat] dan Perjanjian Pengguna [Penjual] apabila anda mendaftar, anda dengan jelas membenarkan pengumpulan, penyimpanan, penggunaan dan penzahiran [pendedahan] maklumat peribadi anda sepertimana yang dijelaskan dalam Polisi ini.

Pengumpulan Maklumat Peribadi

Anda boleh melayar laman-laman kami tanpa mengenalpasti diri anda kepada kami atau mendedahkan apa-apa maklumat peribadi berkenaan dengan anda. Sebaik sahaja anda memberi maklumat peribadi anda kepada kami, anda boleh dikenalpasti oleh kami.

Kami mungkin mengumpul dan menyimpan maklumat peribadi berikut:

  • alamat emel, maklumat hubungan fizikal, tarikh lahir dan maklumat jantina serta (bergantung kepada perkhidmatan yang digunakan) kadang-kadang maklumat kewangan, seperti nombor kad kredit atau akaun bank;
  • maklumat transaksi mengikut aktiviti anda dalam Laman;
  • maklumat pos, pembayaran dan mana-mana maklumat lain yang anda bekalkan yang berkenaan dengan pembelian atau penghantaran sesuatu barangan;
  • perbincangan komuniti, perbualan, penyelesaian pertikaian, urusan surat-menyurat melalui Laman kami dan yang dihantar secara terus kepada kami;
  • mana-mana maklumat lain daripada interaksi anda dengan Laman kami, perkhidmatan, kandungan dan pengiklanan termasuk maklumat komputer dan sambungan, statistik kunjungan halaman, trafik kepada dan dari Laman, data ad, alamat IP dan maklumat standard log laman web;
  • maklumat tambahan yang kami minta anda kemukakan untuk mengesahkan diri anda atau jika kami percaya bahawa anda telah melanggar polisi halaman (seperti contoh, kami mungkin minta anda untuk menghantar ID atau bil untuk mengesahkan alamat anda, atau untuk menjawab soalan tambahan dalam talian untuk membolehkan kami mengesahkan identiti anda atau hakmilik sesuatu barang yang telah anda senaraikan);
  • maklumat daripada syarikat-syarikat lain, seperti data demografik dan navigasi; dan
  • mana-mana maklumat tambahan lain daripada pihak-pihak ketiga (seperti contoh, jika anda menanggung hutang kepada Syarikat, kami biasanya akan menjalankan semakan kredit dengan mendapatkan maklumat tambahan anda daripada pejabat kredit, sepertimana yang dibenarkan oleh undang-undang).

Semua data peribadi diberikan secara sukarela kecuali di mana ia ditandakan sebagai mandatori. Data peribadi adalah wajib disediakan, kegagalan untuk memberikan maklumat akan menyebabkan Syarikat tidak dapat memproses permintaan anda.

Pemasaran

Kami tidak akan menjual atau menyewa maklumat peribadi anda kepada pihak-pihak ketiga untuk tujuan pemasaran mereka tanpa kebenaran nyata anda. Kami mungkin menggabungkan maklumat anda dengan maklumat yang kami kumpul daripada syarikat-syarikat lain dan menggunakannya untuk menambahbaik dan menyesuaikan perkhidmatan, kandungan dan pengiklanan kami. Jika anda tidak ingin menerima komunikasi pemasaran daripada kami atau mengambil bahagian dalam program penyesuaian iklan kami, sila nyatakan keutamaan anda dalam “Halaman Saya” atau dengan mengikut arahan yang diberi bersama-sama dengan komunikasi atau iklan tersebut.

Penggunaan

Tujuan utama kami mengumpul maklumat peribadi anda adalah untuk membekalkan anda dengan pengalaman yang selamat, lancar, efisyen dan yang telah diperibadikan. Anda bersetuju bahawa kami boleh menggunakan maklumat peribadi anda untuk:

  • membekalkan perkhidmatan dan sokongan pelanggan yang anda minta;
  • menyelesaikan pertikaian, mengumpul yuran dan menyelesaikan masalah;
  • mencegah aktiviti-aktiviti yang mungkin dilarang atau salah di sisi undang-undang dan menguatkuasakan Perjanjian Pengguna kami;
  • menyesuaikan, menilai dan menambahbaikkan perkhidmatan, kandungan dan iklan kami;
  • memaklumkan kepada anda tentang perkhidmatan kami dan keluarga korporat kami;
  • menghantar maklumat pemasaran yang telah disasarkan, kemaskini perkhidmatan dan tawaran promosi kepada anda;
  • membandingkan maklumat untuk memastikan ketepatan dan mengesahkannya dengan pihak ketiga; dan
  • membekalkan maklumat agregat kepada rakan-rakan kongsi kami berkenaan dengan pengguna-pengguna kami (e.g. 500 lelaki di bawah umur 30 tahun telah melihat barang ini) tanpa mendedahkan maklumat yang boleh mengenalpasti individu tersebut.

Ketidakbenaran Pengumpulan

Anda boleh menarikbalik kebenaran anda untuk membenarkan kami mengumpul maklumat dan / atau data peribadi anda pada bila-bila masa dengan memaklumkan kepada kami atau menghubungi perkhidmatan pelanggan kami. Dalam situasi sebegini, kami tidak akan dapat mengenalpasti anda dan membekalkan anda dengan pengalaman yang selamat, lancar, efisyen dan yang telah diperibadikan apabila anda menggunakan laman-laman web kami. Walaupun anda masih boleh melayar kebanyakan laman kami tanpa memberi maklumat berkenaan dengan anda, dalam sesetengah kes, maklumat peribadi adalah diperlukan untuk membolehkan kami membekalkan anda dengan perkhidmatan yang diminta.

Penzahiran Maklumat Anda oleh Kami

Kami mungkin menzahirkan maklumat peribadi anda untuk memenuhi keperluan-keperluan undang-undang, menguatkuasa polisi kami, membalas penyataan bahawa sesuatu senarai atau kandungan telah melanggar hak-hak orang lain, atau untuk melindungi hak, harta atau keselamatan seseorang. Maklumat ini akan dizahirkan berikutan dengan undang-undang dan peraturan-peraturan yang terpakai.

Perkongsian Maklumat Anda di Dalam dan / atau Luar Malaysia

Kami mungkin berkongsi maklumat peribadi anda, di dalam atau di luar Malaysia, dengan:

  • pembekal perkhidmatan pihak ketiga di bawah kontrak yang membantu kami dalam operasi perniagaan: Kami melantik syarikat dan individu lain untuk menjalankan fungsi bagi pihak kami. Contoh-contoh termasuk memenuhi pesanan, menghantar pakej, menghantar mel pos dan emel, mengeluarkan maklumat berulang daripada senarai pelanggan, menganalisis data, membekalkan bantuan pemasaran, membekalkan keputusan carian dan pautan (termasuk senarai dan pautan yang terbayar), memproses bayaran kad kredit, menyiasat kes penipuan dan membekalkan perkhidmatan pelanggan. Mereka mempunyai akses kepada maklumat peribadi yang diperlukan untuk menjalankan fungsi mereka, tetapi tidak boleh menggunakannya untuk tujuan-tujuan lain.
  • Pihak ketiga yang memberi tawaran promosi: Kadang-kala, kami akan menghantar tawaran kepada kumpulan pengguna kami yang terpilih bagi pihak perniagaan lain. Apabila kami berbuat demikian, kami tidak akan membekalkan perniagaan tersebut dengan nama dan alamat anda. Jika anda tidak ingin menerima tawaran ini, sila laraskan keutamaan anda di “Halaman Saya”.
  • Pihak ketiga lain yang mana anda dengan jelas meminta kami untuk menghantar maklumat anda (atau berkenaan dengan seseorang yang mana anda telah dimaklumkan dengan jelas dan membenarkan penggunaan tersebut apabila menggunakan sesuatu perkhidmatan spesifik);
  • Pihak penguatkuasa undang-undang atau mana-mana pihak berkuasa kerajaan, berikutan dengan permintaan yang telah disahkan berkenaan dengan penyiatasan jenayah atau aktiviti yang mungkin salah di sisi undang-undang. Dalam situasi sebegini, kami akan menzahirkan maklumat berkenaan dengan penyiasatan tersebut, seperti nama, bandar, nombor poskod, nombor telefon, alamat emel, sejarah ID pengguna, alamat IP, aduan penipuan dan sejarah pembelian dan penyenaraian;
  • Peserta Program Perlindungan Jenama di bawah perjanjian sulit, yang mana kami, mengikut budi bicara mutlak kami, percaya adalah diperlukan atau bersesuaian berkenaan dengan sesuatu penyiasatan penipuan, pelanggaran harta intelek, cetak rompak atau mana-mana aktiviti yang salah di sisi undang-undang. Dalam situasi sebegini, kami akan menzahirkan nama, alamat jalan, bandar, nombor poskod, negara, nombor telefon, alamat emel dan nama syarikat; dan
  • Mana-mana entiti perniagaan lain, sekiranya kami merancang untuk bergabung dengan atau dibeli oleh entiti perniagaan tersebut. (Sekiranya penggabungan sebegini berlaku, kami akan memerlukan entiti baru itu untuk mengikut Polisi ini berkenaan dengan maklumat peribadi anda. Jika maklumat peribadi anda akan digunakan selain daripada yang dinyatakan dalam Polisi ini, anda akan menerima notis terlebih dahulu).

Untuk mengelakkan sebarang keraguan, jika Syarikat mempunyai alasan yang munasabah untuk percaya bahawa mana-mana Pengguna telah melanggar mana-mana terma Polisi ini, Syarikat vvmemelihara hak untuk, mengikut budi bicara tunggal dan mutlaknya, bekerjasama sepenuhnya dengan pihak berkuasa kerajaan, penyiasat persendirian, semua pemilik yang sebenar atau pemegang faedah dan / atau pihak ketiga yang tercedera dalam penyiasatan mana-mana salahlaku jenayah atau sivil yang berpotensi atau yang berterusan. Lebihan itu, Syarikat mungkin menzahirkan identiti Pengguna dan maklumat hubungan, atau mana-mana data berkenaan dengan transaksi, sekiranya diminta oleh suatu badan kerajaan atau penguatkuasa undang-undang, penyiasat persendirian, pemilik yang sebenar atau pemegang faedah dan / atau pihak ketiga yang tercedera atau mengikut sesuatu subpoena atau tindakan undang-undang lain, atau jika Syarikat berpendapat bahawa, mengikut budi bicara tunggal dan mutlaknya, ia adalah untuk kepentingan terbaiknya untuk berbuat demikian. Syarikat tidak akan bertanggunjawab terhadap sebarang gantirugi atau kesan yang berunsur daripada penzahiran tersebut, dan Pengguna bersetuju untuk tidak mengambil tindakan atau membuat tuntutan terhadap Syarikat untuk penzahiran tersebut.

Penggunaan Maklumat dari Laman Web ini

Kami membenarkan anda untuk berkongsi maklumat peribadi untuk memenuhi sesuatu transaksi. Apabila pengguna terlibat dalam sesuatu transaksi, mereka mungkin boleh mengakses nama, ID pengguna, alamat emel dan maklumat hubungan dan pos satu sama lain. Dalam semua situasi, anda mesti mematuhi undang-undang perlindungan data, dan memberi pengguna lain peluang untuk mengeluarkan maklumat mereka daripada pangkalan data anda dan peluang untuk menyemak maklumat mereka yang telah anda kumpul.

Anda bersetuju untuk menggunakan maklumat pengguna hanya untuk:

  • • Memenuhi transaksi melalui laman web ini dan tujuan-tujuan yang berkaitan dengan transaksi tersebut;
  • • Menggunakan perkhidmatan yang ditawarkan melalui laman web ini (e.g. escrow, pos dan aduan penipuan); atau
  • • Untuk tujuan-tujuan lain yang pengguna pilih dengan nyata.

Cookies

Kami menggunakan “cookies” (fail kecil yang ditempatkan dalam cakera keras anda) dalam sesetengah halaman kami untuk membantu kami menganalisis aliran laman web tersebut, menyesuaikan perkhidmatan, kandungan dan pengiklanan kami, menilai keberkesanan promosi dan menggalakkan kepercayaan dan keselamatan.

Sesetengah maklumat penting yang anda perlu tahu berkenaan dengan cookies adalah:

  • Kami menawarkan sesetengah ciri yang hanya boleh digunakan dengan penggunaan cookies.
  • Kami menggunakan cookies untuk membantu mengenalpasti anda dan mengekalkan status “sign-in” anda.
  • Kebanyakan cookies adalah “cookies sesi”, bermakna mereka akan dipadamkan secara automatik daripada cakera keras anda setelah tamatnya sesuatu sesi.
  • Anda boleh menolak penggunaan cookies kami sekiranya pelayar anda membenarkan, walaupun dengan berbuat demikian, ia boleh menjejaskan penggunaan sesetengah halaman atau perkhidmatan laman kami.
  • Anda mungkin bertemu dengan cookies daripada pihak ketiga lain dalam sesetengah halaman Laman yang bukan dalam kawalan kami. (Seperti contoh, jika anda melayar sesuatu laman web yang dicipta oleh pengguna lain, di situ mungkin terdapat cookie yang ditempatkan oleh laman web tersebut).

Perlindungan Akaun

Kata kunci anda adalah kunci kepada akaun anda. Gunakan nombor dan huruf yang unik dan jangan dedahkan kata kunci anda kepada orang lain. Jika anda telah berkongsi kata kunci anda atau maklumat peribadi anda dengan orang lain, ingatlah bahawa anda adalah bertanggungjawb terhadap semua tindakan yang diambil atas nama akaun anda. Jika anda hilang kata kunci anda, anda mungkin hilang kawalan utama ke atas maklumat peribadi anda dan mungkin tertakluk kepada tindakan undang-undang yang terikat yang mungkin diambil bagi pihak anda. Oleh itu, jika kata kunci anda telah dikompromi untuk apa-apa tujuan, anda harus maklumkan kepada kami dengan secepat mungkin dan tukar kata kunci anda.

Kami tidak akan bertanya dengan kata kunci anda melalui telefon atau emel, jadi sekiranya anda menerima pertanyaan sebegini, sila laporkan perkara tersebut kepada Pusat Sekuriti dan Penyelesaian atau Pengurus Maklumat Peribadi.

Jika anda mengakses Laman kami daripada komputer yang dikongsi atau komputer dalam sesuatu pusat internet, bilik PC atau perpustakaan, sesetengah maklumat yang berkenaan dengan anda seperti ID pengguna, aktiviti atau ingatan daripada Laman juga mungkin boleh dilihat oleh individu lain yang menggunakan komputer tersebut selepas anda. Untuk melindungi maklumat peribadi anda atau komunikasi daripada didedahkan kepada orang lain, anda harus log keluar dan menutup pelayar web setelah menggunakan Laman kami.

Mengakses, Menyemak, Meminda dan Menyimpan Maklumat Peribadi Anda

Anda oleh melihat, menyemak dan meminda kebanyakan maklumat peribadi anda dengan mendaftar masuk Laman kami. Secara umum, kami tidak akan meminda maklumat peribadi anda secara manual kerana adalah amat sukar untuk mengesahkan identiti anda secara remote. Anda mesti mengemaskini maklumat peribadi anda dengan segera sekiranya terdapat sebarang pertukaran atau terdapat sebarang ketidaktepatan. Jika anda telah membuat satu pos secara awam, anda mungkin tidak dapat meminda atau mengalihkannya. Mengikut permintaan anda kepada perkhidmatan pelanggan, kami akan menutup akaun anda dan mengeluarkan maklumat peribadi anda secepat yang mungkin, berdasarkan kepada aktiviti akaun anda dan berikutan dengan undang-undang yang terpakai. Kami akan menyimpan maklumat peribadi akaun yang telah ditutup untuk mematuhi undang-undang, mencegah penipuan, menuntut yuran yang tertunggak, menyelesaikan sebarang pertikaian, menyelesaikan masalah, membantu dalam sesuatu penyiasatan, menguatkuasakan Perjanjian Pengguna kami, dan mengambil tindakan lain sebagaimana yang dibenarkan oleh undang-undang. Jika tidak, maklumat peribadi anda akan dihapuskan oleh kami sebaik sahaja kami telah sahkan bahawa ia telah tiada kegunaannya. Jika anda ingin dapatkan maklumat lanjut tentang cara mengehadkan pemprosesan maklumat peribadi anda oleh kami, sila hubungi [insert designation of contact person] di [insert phone number] atau emel kami di hello@11street.my.

Sekuriti

Maklumat anda disimpan dalam pelayar kami yang ditempatkan di Malaysia. Kami menganggap data ini sebagai aset yang perlu dilindungi dan kami menggunakan pelbagai aplikasi (enkripsi, katakunci, sekuriti fizikal, dan sebagainya) untuk melindungi maklumat peribadi anda daripada akses atau penzahiran yang tidak dibenarkan. Walaubagaimanapun, sepertimana yang anda tahu, pihak ketiga mungkin memintas atau mengakses penghantaran atau komunikasi peribadi secara haram, dan pengguna lain mungkin menyalahgunakan maklumat peribadi anda yang mereka kumpul daripada Laman. Oleh itu, walaupun kami berusaha untuk melindungi privasi anda, kami tidak boleh jamin, dan anda tidak seharusnya menjangkakan, bahawa maklumat peribadi atau komunikasi peribadi anda akan sentiasa sulit.

Pihak Ketiga

Melainkan yang dinyatakan dengan jelas dalam Polisi ini, dokumen ini hanya menjelaskan penggunaan dan penzahiran maklumat yang kami kumpul daripada anda. Jika anda zahirkan maklumat anda kepada pihak lain, samada mereka adalah pembeli atau penjual melalui Laman kami atau laman-laman lain dalam Internet, peraturan yang lain mungkin terpakai ke atas penggunaan atau penzahiran maklumat tersebut. Kami tidak mempunyai kawalan ke atas polisi privasi pihak ketiga dan anda adalah tertakluk kepada polisi privasi pihak ketiga tersebut setakat mana yang terpakai. Kami menggalakkan anda untuk bertanya soalan dan menyemak polisi privasi mereka sebelum menzahirkan maklumat peribadi anda kepada orang lain.

Kebenaran

Dengan terus menggunakan laman web Syarikat (11Street), anda bersetuju kepada pemprosesan maklumat peribadi anda mengikut Polisi ini, Terma-terma & Syarat-Syarat dan Perjanjian Pengguna Celcom Planet / 11Street.

Konflik

Sekiranya terdapat sebarang konflik antara Polisi ini dalam Bahasa Inggeris dengan versi Bahasa Malaysia yang sepadan dengannya, terma-terma dalam Polisi Bahasa Inggeris akan digunapakai.